When my partner and I got into our room there was a distinct smell of faeces in the room as if someone literally used the toilet and then walked out so it was like the toilet wasn't cleaned at all. We would not have thought that normally but then we found a decent patch of black mold growing underneath the bathroom mirror which is not safe for anyone especially if they then touch their face without realizing there was mold on it.
The security screen door to our balcony was also not installed at all it was sitting outside on the balcony leaned against the wall which obviously reduced the security to our room and nearly fell on my partner when she went to look outside.
We didn't stay in our room too long after check in as we had an event to attend. Once back in the accommodation around 9:30pm -10pm, we noticed the sheet on top had stains on it which I can only describe as being stained from bodily fluids to put it politely.
After all of the above was discovered we decided that the quality of the room for the price we paid was not worth it and it had left my partner especially very anxious and nauseous about staying so we stayed the one night being the Friday night and checked out early before opening hours of the reception and left the keys in the early drop off box.
We ended up having to get other accommodation for the remainder of our stay on the gold coast which made our weekend a lot more expensive than what it should have been. As our weekend was very busy I tried to call the office to discuss this but I also thought that when our keys were discovered that morning after we left that someone would be in touch to see why we left or if we were coming back but no one called or emailed.
This has only left a very bad taste in our mouths so to speak after this experience in this particular accommodation and I'm not one to write a bad review on Google about an experience but I am seriously considering doing so. Going forward I expect a response to this via email as I will not be contactable via phone call, with an apology for the room conditions and the lack of professionalism shown when we left early and I am also expecting a refund for the accommodation as this was not to the standard that accommodation should be kept at.
Greg Jonas
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December 27, 2023
Stayed in room 22, Very impressed with the cleanliness of our room, New TV, Fridge , washing machine, and the linen was very fresh! Best part of our stay was sitting on the balcony having a beer and spotting a pod of dolphins cruising by, The view from 22 is awesome, will be back asap , thank you Brian and Joshua , great hosts
Amy
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November 13, 2023
The worst place I have ever book.
So bad that I did not stay.
I arrived at 9:30pm and left 15mins later.
Booked another hotel 10mins away.
Absolutely filthy.
The bedding was stained and the pillows were yellow.
The whole building smelt bad.
I had moved the bedside to plug my phone in for a quick boost of charge and there was a cigarette butt.
Absolutely horrible. Room 17
Nothing like any of the pictures.
See got yourself
GK Deane
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October 25, 2023
I'm so glad,I didn't read the negative reviews, as I thought it was great value . Clean room, all the facilities you need, to cook a meal.
Pool was very refreshing and a nice spa afterwards . Amazing sunrise. Would definitely stay again.
karen kelly
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December 17, 2023
Stayed in a one bedroom apartment, 22 with views of the Broadwater that was beautiful. The bed was comfortable and had everything you need for cooking in the kitchen. A washing machine, dryer, wifi and foxtel. The staff were extremely friendly and helpful. Would highly recommend and I’ll be back…
Our Address
452 Marine Parade, Biggera Waters QLD 4216, Australia
When my partner and I got into our room there was a distinct smell of faeces in the room as if someone literally used the toilet and then walked out so it was like the toilet wasn't cleaned at all. We would not have thought that normally but then we found a decent patch of black mold growing underneath the bathroom mirror which is not safe for anyone especially if they then touch their face without realizing there was mold on it. The security screen door to our balcony was also not installed at all it was sitting outside on the balcony leaned against the wall which obviously reduced the security to our room and nearly fell on my partner when she went to look outside. We didn't stay in our room too long after check in as we had an event to attend. Once back in the accommodation around 9:30pm -10pm, we noticed the sheet on top had stains on it which I can only describe as being stained from bodily fluids to put it politely. After all of the above was discovered we decided that the quality of the room for the price we paid was not worth it and it had left my partner especially very anxious and nauseous about staying so we stayed the one night being the Friday night and checked out early before opening hours of the reception and left the keys in the early drop off box. We ended up having to get other accommodation for the remainder of our stay on the gold coast which made our weekend a lot more expensive than what it should have been. As our weekend was very busy I tried to call the office to discuss this but I also thought that when our keys were discovered that morning after we left that someone would be in touch to see why we left or if we were coming back but no one called or emailed. This has only left a very bad taste in our mouths so to speak after this experience in this particular accommodation and I'm not one to write a bad review on Google about an experience but I am seriously considering doing so. Going forward I expect a response to this via email as I will not be contactable via phone call, with an apology for the room conditions and the lack of professionalism shown when we left early and I am also expecting a refund for the accommodation as this was not to the standard that accommodation should be kept at.
Stayed in room 22, Very impressed with the cleanliness of our room, New TV, Fridge , washing machine, and the linen was very fresh! Best part of our stay was sitting on the balcony having a beer and spotting a pod of dolphins cruising by, The view from 22 is awesome, will be back asap , thank you Brian and Joshua , great hosts
The worst place I have ever book. So bad that I did not stay. I arrived at 9:30pm and left 15mins later. Booked another hotel 10mins away. Absolutely filthy. The bedding was stained and the pillows were yellow. The whole building smelt bad. I had moved the bedside to plug my phone in for a quick boost of charge and there was a cigarette butt. Absolutely horrible. Room 17 Nothing like any of the pictures. See got yourself
I'm so glad,I didn't read the negative reviews, as I thought it was great value . Clean room, all the facilities you need, to cook a meal. Pool was very refreshing and a nice spa afterwards . Amazing sunrise. Would definitely stay again.
Stayed in a one bedroom apartment, 22 with views of the Broadwater that was beautiful. The bed was comfortable and had everything you need for cooking in the kitchen. A washing machine, dryer, wifi and foxtel. The staff were extremely friendly and helpful. Would highly recommend and I’ll be back…