Upon entering the apartment, we immediately decided to leave due to its unpleasant condition. The space was unkempt, with visible signs of neglect and poor cleanliness, leaving us concerned about potential health risks.
“Karen”, the Manager, displayed a lack of professionalism, which significantly impacted our experience. Her attitude was not in line with the standards expected in the service industry, and it was evident that her demeanor detracted from what could otherwise be a welcoming environment.
Given this experience, I do not intend to return to Ultra and would advise others to carefully consider their options before booking.
Judi
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March 25, 2025
If you want to move out of your app within 24 hrs of being here this is the place. The room was dirty, scruffy, dated, absolutely done on a budget with dreadful smelly furniture , absolutely awful. The manager was unhelpful, rude and certainly no asset to this business. I urge you NOT to stay here, well, you could do if you want to get an infection from the mouldy shower but who wants that !!!
Ash P
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December 01, 2024
Amazing panoramic view of the ocean and the surrounds. Pacific Fair shopping centre is walking distance so was the beach.
Karen Manderson
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December 21, 2023
My family and I have made the Ultra our family getaway for many years now. It has everything we could want and more!! Beautiful ocean views, gorgeous, stunning pool, spa & unit is always clean & modern. We enjoyed using the tennis court for an afternoon game. The location is perfect as we can walk to the beach, Pacific Fair, restaurants etc. We even had a complimentary box of goodies with a welcome note when we arrived. We have created some amazing memories here and most definitely will return again.
Jenelle Xerri
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November 23, 2023
Had a great time with friends staying here, used the pool, sauna, spa and bbq facilities. The staff (particularly Mon-Sat) were super friendly. You can hire extra towels and borrow boogie boards for the beach. The windows in the room needed a clean, the couches could be more comfortable, it would be good to have some sun loungers on the balcony, more coffee and oven mots. But overall liked it and would stay again.
Upon entering the apartment, we immediately decided to leave due to its unpleasant condition. The space was unkempt, with visible signs of neglect and poor cleanliness, leaving us concerned about potential health risks. “Karen”, the Manager, displayed a lack of professionalism, which significantly impacted our experience. Her attitude was not in line with the standards expected in the service industry, and it was evident that her demeanor detracted from what could otherwise be a welcoming environment. Given this experience, I do not intend to return to Ultra and would advise others to carefully consider their options before booking.
If you want to move out of your app within 24 hrs of being here this is the place. The room was dirty, scruffy, dated, absolutely done on a budget with dreadful smelly furniture , absolutely awful. The manager was unhelpful, rude and certainly no asset to this business. I urge you NOT to stay here, well, you could do if you want to get an infection from the mouldy shower but who wants that !!!
Amazing panoramic view of the ocean and the surrounds. Pacific Fair shopping centre is walking distance so was the beach.
My family and I have made the Ultra our family getaway for many years now. It has everything we could want and more!! Beautiful ocean views, gorgeous, stunning pool, spa & unit is always clean & modern. We enjoyed using the tennis court for an afternoon game. The location is perfect as we can walk to the beach, Pacific Fair, restaurants etc. We even had a complimentary box of goodies with a welcome note when we arrived. We have created some amazing memories here and most definitely will return again.
Had a great time with friends staying here, used the pool, sauna, spa and bbq facilities. The staff (particularly Mon-Sat) were super friendly. You can hire extra towels and borrow boogie boards for the beach. The windows in the room needed a clean, the couches could be more comfortable, it would be good to have some sun loungers on the balcony, more coffee and oven mots. But overall liked it and would stay again.