Unfortunately this stay was not great.
For a total of a 12 day stay we got 6 rolls of toilet paper for 7 people supplied by the resort however we had to buy more multiple times due to the lack of room service(no room service up until after half way through our stay). For 2 small rolls of toilet paper at the front desk was $4 which we believed should have been supplied for maybe a lower price or even free considering we paid $4500 to stay here in a 2 bedroom flat. If you wanted to BORROW a towel you had to pay $5 as well as if you needed more washing powder or dish washing liquid it had to be paid for if you wanted more, this resort supplies very little to a room and the supplies they give hardly outlast a stay here. The food was very average considering its prices and could be better considering it’s the resorts only restaurant and prices. Pools were good however one pool was being repaired, giving no notice of this during our stay as well as the adults pool hot tub being freezing cold in need of repair after informing the reception multiple times. I could not speak much of the service as I saw hardly any staff around except for at the reception and restaurant on site, even at the reception the staff were still dismissive when we were standing waiting for 15 minutes at least, when there were 2 girls at the desk and only one was occupied. The garage space is tight and had barely any room for extra cars if you came for a holiday here with more than one car full of people, I believe this resort should accommodate for the family suites giving at least an extra car space as we had to park across the main road multiple times as there was no room for our 2 cars. The stay here was hardly exceptional considering its prices and many extras u had to keep buying if you wanted clean dishes and clothes. Its extremely upsetting for someone to pay so much to get so little and the general rating on this place does not do it justice, as things were not up to date such as the putt putt, and the unfortunate stains we had on our sheets when we received them after we finally got room service. Even when we had our room service no trash was taken and you almost couldn’t tell room service had been there. Please step it up because its not acceptable for anyone to stay here and have to receive this kind of service and not live up to its standards given in things such as pictures.
Glenys Humberdross
-
November 21, 2024
Our room was really nice. It was clean, beds were comfy. The kitchen was well stocked with everything you needed. The only negative would of been the chairs on the balcony needed replacing as you couldn't sit on them. Totally enjoyed our stay and would love to go back again.
Stacey Adams
-
November 19, 2024
Another absolutely wonderful stay. The kids love it, the splash zone and water slides are fantastic, kids club is wonderful! We also love the gym and sauna. Rooms are a little older but great to have seperate rooms for the kids and cooking facilities
Tara Browne
-
August 30, 2024
Rooms were nice and pretty comfortable. The rooms do not have a lift so you need to walk up/down the stairs. We happened to be there the week it was raining so it made the trip a little more challenging to find activities to do inside. My children enjoyed the free activities that were provided daily at the resort. However they were very quickly finished. In the rooms the toilet paper was not the best in my opinion. But it was a good time away overall.
Lana Van Raay
-
November 05, 2024
Amazing long weekend away. 2 bedroom apartment, with 2 bathrooms (1 with shower, 1 with shower over bath), 2 toilets, full kitchen and even a washing machine and dryer. Well laid out design. Pay the extra for a ground floor at time of booking (call them and do it over the phone) as no lifts to service the other levels. Great service for any issues along the way. Several pools to choose from for kids (6+11) and even adult only pools. Great location, close to Woolies, cafes and restaurants and a cheap butcher (with clean bbqs at the resort to use!)
Our Address
2346 Gold Coast Hwy, Mermaid Beach QLD 4218, Australia
Unfortunately this stay was not great. For a total of a 12 day stay we got 6 rolls of toilet paper for 7 people supplied by the resort however we had to buy more multiple times due to the lack of room service(no room service up until after half way through our stay). For 2 small rolls of toilet paper at the front desk was $4 which we believed should have been supplied for maybe a lower price or even free considering we paid $4500 to stay here in a 2 bedroom flat. If you wanted to BORROW a towel you had to pay $5 as well as if you needed more washing powder or dish washing liquid it had to be paid for if you wanted more, this resort supplies very little to a room and the supplies they give hardly outlast a stay here. The food was very average considering its prices and could be better considering it’s the resorts only restaurant and prices. Pools were good however one pool was being repaired, giving no notice of this during our stay as well as the adults pool hot tub being freezing cold in need of repair after informing the reception multiple times. I could not speak much of the service as I saw hardly any staff around except for at the reception and restaurant on site, even at the reception the staff were still dismissive when we were standing waiting for 15 minutes at least, when there were 2 girls at the desk and only one was occupied. The garage space is tight and had barely any room for extra cars if you came for a holiday here with more than one car full of people, I believe this resort should accommodate for the family suites giving at least an extra car space as we had to park across the main road multiple times as there was no room for our 2 cars. The stay here was hardly exceptional considering its prices and many extras u had to keep buying if you wanted clean dishes and clothes. Its extremely upsetting for someone to pay so much to get so little and the general rating on this place does not do it justice, as things were not up to date such as the putt putt, and the unfortunate stains we had on our sheets when we received them after we finally got room service. Even when we had our room service no trash was taken and you almost couldn’t tell room service had been there. Please step it up because its not acceptable for anyone to stay here and have to receive this kind of service and not live up to its standards given in things such as pictures.
Our room was really nice. It was clean, beds were comfy. The kitchen was well stocked with everything you needed. The only negative would of been the chairs on the balcony needed replacing as you couldn't sit on them. Totally enjoyed our stay and would love to go back again.
Another absolutely wonderful stay. The kids love it, the splash zone and water slides are fantastic, kids club is wonderful! We also love the gym and sauna. Rooms are a little older but great to have seperate rooms for the kids and cooking facilities
Rooms were nice and pretty comfortable. The rooms do not have a lift so you need to walk up/down the stairs. We happened to be there the week it was raining so it made the trip a little more challenging to find activities to do inside. My children enjoyed the free activities that were provided daily at the resort. However they were very quickly finished. In the rooms the toilet paper was not the best in my opinion. But it was a good time away overall.
Amazing long weekend away. 2 bedroom apartment, with 2 bathrooms (1 with shower, 1 with shower over bath), 2 toilets, full kitchen and even a washing machine and dryer. Well laid out design. Pay the extra for a ground floor at time of booking (call them and do it over the phone) as no lifts to service the other levels. Great service for any issues along the way. Several pools to choose from for kids (6+11) and even adult only pools. Great location, close to Woolies, cafes and restaurants and a cheap butcher (with clean bbqs at the resort to use!)