Spent 6 nights here with the kids. Perfect family holiday resort we all had the best time. Plenty for adults & kids to do & the deck cafe was very handy for the nights we didn’t feel like cooking or for having a few beverages whilst watching the kids on the slides. The room was spacious & clean. Definitely plan on returning.
Helen Topic
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January 13, 2025
Long term road works on the highway make it a long walk to the beach.
Beach towels are not provided and are $5 each.
No restocking of anything in the rooms.
No lift to rooms, only stairs.
To exit the fire stairs you need to swipe your room key.
Pools are very deep apart from the toddler pool you will not be able to touch the bottom.
Bedrooms do not have air con only fans.
Edited to add.... We still had a great time, and found the food onsite to be really good and reasonably priced (we had both a dinner and a breakfast there) and you get some vouchers to spend there too.
Abbey Farr
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November 11, 2024
Unfortunately this stay was not great.
For a total of a 12 day stay we got 6 rolls of toilet paper for 7 people supplied by the resort however we had to buy more multiple times due to the lack of room service(no room service up until after half way through our stay). For 2 small rolls of toilet paper at the front desk was $4 which we believed should have been supplied for maybe a lower price or even free considering we paid $4500 to stay here in a 2 bedroom flat. If you wanted to BORROW a towel you had to pay $5 as well as if you needed more washing powder or dish washing liquid it had to be paid for if you wanted more, this resort supplies very little to a room and the supplies they give hardly outlast a stay here. The food was very average considering its prices and could be better considering it’s the resorts only restaurant and prices. Pools were good however one pool was being repaired, giving no notice of this during our stay as well as the adults pool hot tub being freezing cold in need of repair after informing the reception multiple times. I could not speak much of the service as I saw hardly any staff around except for at the reception and restaurant on site, even at the reception the staff were still dismissive when we were standing waiting for 15 minutes at least, when there were 2 girls at the desk and only one was occupied. The garage space is tight and had barely any room for extra cars if you came for a holiday here with more than one car full of people, I believe this resort should accommodate for the family suites giving at least an extra car space as we had to park across the main road multiple times as there was no room for our 2 cars. The stay here was hardly exceptional considering its prices and many extras u had to keep buying if you wanted clean dishes and clothes. Its extremely upsetting for someone to pay so much to get so little and the general rating on this place does not do it justice, as things were not up to date such as the putt putt, and the unfortunate stains we had on our sheets when we received them after we finally got room service. Even when we had our room service no trash was taken and you almost couldn’t tell room service had been there. Please step it up because its not acceptable for anyone to stay here and have to receive this kind of service and not live up to its standards given in things such as pictures.
Kyla
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January 13, 2025
The facilities at the resort were great for the kids.
The overall cleanliness over the room and entire resort was quite poor. Multiple times we needed to speak to reception in regards to these conditions.
The floors in the rooms were very dirty upon arrival , we didn’t even put our baby on the ground who is crawling our entire stay here, The stairwells were very filthy and not cleaned regularly there was food in them the first day we arrived and on the fourth day staying the food was still there. The washing machine in our room had mould in it and a very strong odour so we were unable to use it. We were very disappointed in these conditions, multiple families at the resort also said the same thing. It was a bit annoying not having any lifts etc or being on the ground floor with a baby as we had to constantly carry the pram up and down the stairwells.
Tammy Mitchell
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January 02, 2025
Staff were friendly and helpful.
There are lots of things for children to do.
Clean, tidy, and spacious apartments.
Perfect for families!!
Only approximately 15min drive from Surfers paradise.
Our Address
2346 Gold Coast Hwy, Mermaid Beach QLD 4218, Australia
Spent 6 nights here with the kids. Perfect family holiday resort we all had the best time. Plenty for adults & kids to do & the deck cafe was very handy for the nights we didn’t feel like cooking or for having a few beverages whilst watching the kids on the slides. The room was spacious & clean. Definitely plan on returning.
Long term road works on the highway make it a long walk to the beach. Beach towels are not provided and are $5 each. No restocking of anything in the rooms. No lift to rooms, only stairs. To exit the fire stairs you need to swipe your room key. Pools are very deep apart from the toddler pool you will not be able to touch the bottom. Bedrooms do not have air con only fans. Edited to add.... We still had a great time, and found the food onsite to be really good and reasonably priced (we had both a dinner and a breakfast there) and you get some vouchers to spend there too.
Unfortunately this stay was not great. For a total of a 12 day stay we got 6 rolls of toilet paper for 7 people supplied by the resort however we had to buy more multiple times due to the lack of room service(no room service up until after half way through our stay). For 2 small rolls of toilet paper at the front desk was $4 which we believed should have been supplied for maybe a lower price or even free considering we paid $4500 to stay here in a 2 bedroom flat. If you wanted to BORROW a towel you had to pay $5 as well as if you needed more washing powder or dish washing liquid it had to be paid for if you wanted more, this resort supplies very little to a room and the supplies they give hardly outlast a stay here. The food was very average considering its prices and could be better considering it’s the resorts only restaurant and prices. Pools were good however one pool was being repaired, giving no notice of this during our stay as well as the adults pool hot tub being freezing cold in need of repair after informing the reception multiple times. I could not speak much of the service as I saw hardly any staff around except for at the reception and restaurant on site, even at the reception the staff were still dismissive when we were standing waiting for 15 minutes at least, when there were 2 girls at the desk and only one was occupied. The garage space is tight and had barely any room for extra cars if you came for a holiday here with more than one car full of people, I believe this resort should accommodate for the family suites giving at least an extra car space as we had to park across the main road multiple times as there was no room for our 2 cars. The stay here was hardly exceptional considering its prices and many extras u had to keep buying if you wanted clean dishes and clothes. Its extremely upsetting for someone to pay so much to get so little and the general rating on this place does not do it justice, as things were not up to date such as the putt putt, and the unfortunate stains we had on our sheets when we received them after we finally got room service. Even when we had our room service no trash was taken and you almost couldn’t tell room service had been there. Please step it up because its not acceptable for anyone to stay here and have to receive this kind of service and not live up to its standards given in things such as pictures.
The facilities at the resort were great for the kids. The overall cleanliness over the room and entire resort was quite poor. Multiple times we needed to speak to reception in regards to these conditions. The floors in the rooms were very dirty upon arrival , we didn’t even put our baby on the ground who is crawling our entire stay here, The stairwells were very filthy and not cleaned regularly there was food in them the first day we arrived and on the fourth day staying the food was still there. The washing machine in our room had mould in it and a very strong odour so we were unable to use it. We were very disappointed in these conditions, multiple families at the resort also said the same thing. It was a bit annoying not having any lifts etc or being on the ground floor with a baby as we had to constantly carry the pram up and down the stairwells.
Staff were friendly and helpful. There are lots of things for children to do. Clean, tidy, and spacious apartments. Perfect for families!! Only approximately 15min drive from Surfers paradise.