NYE MASQUERADE BALL
Tuesday, 31 December 2024
My disappointment with the dining experience we had during your New Year’s Eve event. Despite the high price point and anticipation for a memorable evening, the service and overall experience fell far short of expectations.
We were seated at table number 9. To our surprise, three salmon mains were consecutively placed in front of us, including one meant for the empty seat at our table. Meanwhile, the next couple at the table received two beef mains. Like most event, an alternate dish is provided and is as stated on the menu.
When I raised this with a staff member, we were assured the situation would be looked into. However, after most guests had already finished their meals, the issue remained unresolved. Upon following up with another staff member, we were dismissively told to “sort it out with your table,” even though we did not know anyone else at the table and everyone had finished their meals. Menu says alternate meals not sort it out with your table.
We finished one salmon dish and didn’t want another salmon dish as we have never order the same dish whenever dining out. My husband remained hungry and had to purchase additional food elsewhere, which is unacceptable for an event of this caliber and especially when we came from Sydney.
Kamal Gunturu
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December 30, 2024
⭐⭐⭐⭐⭐
"Ms. Summer is an exceptional casino floor manager! Her professionalism, attention to detail, and genuine care for guests truly stand out. She ensures the floor runs smoothly, creating an enjoyable and stress-free environment for everyone. Ms. Summer went above and beyond to address my concerns promptly and with a warm smile. Her dedication to excellent service is unmatched, and she’s a big reason why we'll keep coming back to this casino. Thank you, Ms. Summer, for making our visit unforgettable!"
Carolyn M Gruhl
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November 30, 2024
Last minute getaway. It had been years since we had stayed at the casino on the gold Coast. Good value and found the staff so friendly and helpful. Our standard room was clean, quite and comfortable. Attended Bill Bailey and Queen tribute at the theatre - Great entertainment. The pool and spa area had a relaxing vibe, ample seating with shade. Looking forward to coming back.
mona kavianpour
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December 05, 2024
An exceptional stay at this 5-star hotel on the Gold Coast! From the moment we arrived, the service was outstanding—friendly, attentive, and professional. The rooms were luxurious, spacious, and beautifully appointed, with stunning views of the beach. The amenities were top-notch, including a fantastic pool and excellent dining options. The location is perfect, with easy access to the beach and nearby attractions. A truly unforgettable experience
James Treacy
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January 07, 2025
Depends what you are into, the place is massive, not sure it was our cup of tea as it is a casino at the end of the day - service was grand, bit slow on food order in the Garden Bar, also had a bar manager giving feedback to the person servicing me on how they should be handling coffee orders, felt it was a bit unnecessary, could do that in private.
Room was nice, we were told we got the best view at check in and yes it was incredible but found out the other side looks out at the sea 😂
NYE MASQUERADE BALL Tuesday, 31 December 2024 My disappointment with the dining experience we had during your New Year’s Eve event. Despite the high price point and anticipation for a memorable evening, the service and overall experience fell far short of expectations. We were seated at table number 9. To our surprise, three salmon mains were consecutively placed in front of us, including one meant for the empty seat at our table. Meanwhile, the next couple at the table received two beef mains. Like most event, an alternate dish is provided and is as stated on the menu. When I raised this with a staff member, we were assured the situation would be looked into. However, after most guests had already finished their meals, the issue remained unresolved. Upon following up with another staff member, we were dismissively told to “sort it out with your table,” even though we did not know anyone else at the table and everyone had finished their meals. Menu says alternate meals not sort it out with your table. We finished one salmon dish and didn’t want another salmon dish as we have never order the same dish whenever dining out. My husband remained hungry and had to purchase additional food elsewhere, which is unacceptable for an event of this caliber and especially when we came from Sydney.
⭐⭐⭐⭐⭐ "Ms. Summer is an exceptional casino floor manager! Her professionalism, attention to detail, and genuine care for guests truly stand out. She ensures the floor runs smoothly, creating an enjoyable and stress-free environment for everyone. Ms. Summer went above and beyond to address my concerns promptly and with a warm smile. Her dedication to excellent service is unmatched, and she’s a big reason why we'll keep coming back to this casino. Thank you, Ms. Summer, for making our visit unforgettable!"
Last minute getaway. It had been years since we had stayed at the casino on the gold Coast. Good value and found the staff so friendly and helpful. Our standard room was clean, quite and comfortable. Attended Bill Bailey and Queen tribute at the theatre - Great entertainment. The pool and spa area had a relaxing vibe, ample seating with shade. Looking forward to coming back.
An exceptional stay at this 5-star hotel on the Gold Coast! From the moment we arrived, the service was outstanding—friendly, attentive, and professional. The rooms were luxurious, spacious, and beautifully appointed, with stunning views of the beach. The amenities were top-notch, including a fantastic pool and excellent dining options. The location is perfect, with easy access to the beach and nearby attractions. A truly unforgettable experience
Depends what you are into, the place is massive, not sure it was our cup of tea as it is a casino at the end of the day - service was grand, bit slow on food order in the Garden Bar, also had a bar manager giving feedback to the person servicing me on how they should be handling coffee orders, felt it was a bit unnecessary, could do that in private. Room was nice, we were told we got the best view at check in and yes it was incredible but found out the other side looks out at the sea 😂