So many bad points to make but I'll focus on the basic human requirements not met. I don't like leaving bad reviews, but don't want other families to be left in the situation we were faced with. We booked 4 nights for a family of 4. Views are amazing, the room was ok, dusty, mouldy and outdated but generally tidy. The deal breaker for us was the lack of BASIC amenities. We were only provided one dishwashing tablet, one bin bag and 2 toilet rolls for 4 PEOPLE for 4 NIGHTS!!! We had our 5 year old son on the toilet after doing a number 2 needing toilet paper, called reception and were informed it wasn't a serviced apartment. We understand it's not a serviced apartment, I'm not sure who is responsible, but 2 toilet rolls was not enough for 4 people for 4 days. We will be forced to leave dirty dishes and rubbish everywhere due to other supplies lacking. I guess they're hoping the view and location is enough to make up for their other short fallings.
Sim
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February 24, 2024
Best holiday ever!! Absolutely more perfect than we imagined 🥰 Great location for us and it had everything from the views, to beautiful restaurants and facilities and nice and quiet spot but still close to everything you could possibly need or want 😊
Ebony Taylor
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January 22, 2024
False advertising. We were told the apartment photos advertised did not even belong to the complex which is absolutely mad. Nothing in the apartment worked from the fans to the appliances. There were moth holes in all the curtains, hair on the floors, dirty carpets and nails sticking out of the beds. The staff were completely not understanding and dismissing of our cleanliness concerns. We had to relocate immediately as 2 out of 4 guests have developed a rash. Do not book here
Vivienne Lacey
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November 11, 2023
My parents stayed here. Both in their eighties. The lounge was absolutely disgusting, even after they tried to clean it. We couldn’t sit on it because there was no support.
The dishwasher was switched off at the power point, under the sink.
The chairs outside wrre old and ripped. The cushioning wad coming out of them. We sat at the table for lunch and it was wobbly and falling to bits. The insinuation that because it was a Groupon we shouldn’t expect a good quality room is not acceptable.
My parents have stayed at this resort multiple times and this stay was very disappointing. Totally refused any refund. They offered to move them to another room but they were only there for a couple of days and too much work for them to move.
PRK K
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November 02, 2023
I booked a sea view apartment, and the view was all blocked by part of building and big trees. It was on Level 4. Not happy with the view.
Very rude staff members Karen and the manager Amy was really rude. They are just horrible. We did a weekend check-in and the whole next 2 days we were out of the apartment. They were very rude and didn't understand our situation and they asked us to physically come in to the reception from where ever we are and show the face and photo id at that time else they going to remove access from the fob. We have to beg them to keep it until 5 clock on the day. We have done all our payment fully and still they wanted to remove access from us. Cant believe the way the manager talked to me over the phone. We were already in the theme park and fully paid for the day until 5pm. Because of these ladies we had to come out of the park with kids at 2.30pm. They ruined the whole trip. Kids were very sad. Also we paid lot of money and flew from Melbourne to Gold coast only because of the theme parks. And it was my son's 10th birthday gift. These ladies ruined everything. I tired to explain her in everyway and she was very selfish. I said I can send all the details over the phone with pictures. She didn't give us a single chance. Didn't care that we are their customers. Talked to us very rudely and very racist.
Also we found many cockroaches in the apartment, and we raised the issue with reception, the same lady said close the balcony doors and stay. Didn't even care or apologise for that. The description says luxury apartments, but they kept only one little shampoo, 2 tiny tiny soap in the bathroom for 4 people for 7nights.Not a single tissue. Also in the kitchen they kept only 4 coffee sachets + 4 sugar sachets for 4 people. When I ask from them the lady said that all they give you have to buy them. Even a cheap caravan park cabin stay will have all the items for all the days that we stay.
The staff Karen and Amy, they are the worst people that I've ever met.
So many bad points to make but I'll focus on the basic human requirements not met. I don't like leaving bad reviews, but don't want other families to be left in the situation we were faced with. We booked 4 nights for a family of 4. Views are amazing, the room was ok, dusty, mouldy and outdated but generally tidy. The deal breaker for us was the lack of BASIC amenities. We were only provided one dishwashing tablet, one bin bag and 2 toilet rolls for 4 PEOPLE for 4 NIGHTS!!! We had our 5 year old son on the toilet after doing a number 2 needing toilet paper, called reception and were informed it wasn't a serviced apartment. We understand it's not a serviced apartment, I'm not sure who is responsible, but 2 toilet rolls was not enough for 4 people for 4 days. We will be forced to leave dirty dishes and rubbish everywhere due to other supplies lacking. I guess they're hoping the view and location is enough to make up for their other short fallings.
Best holiday ever!! Absolutely more perfect than we imagined 🥰 Great location for us and it had everything from the views, to beautiful restaurants and facilities and nice and quiet spot but still close to everything you could possibly need or want 😊
False advertising. We were told the apartment photos advertised did not even belong to the complex which is absolutely mad. Nothing in the apartment worked from the fans to the appliances. There were moth holes in all the curtains, hair on the floors, dirty carpets and nails sticking out of the beds. The staff were completely not understanding and dismissing of our cleanliness concerns. We had to relocate immediately as 2 out of 4 guests have developed a rash. Do not book here
My parents stayed here. Both in their eighties. The lounge was absolutely disgusting, even after they tried to clean it. We couldn’t sit on it because there was no support. The dishwasher was switched off at the power point, under the sink. The chairs outside wrre old and ripped. The cushioning wad coming out of them. We sat at the table for lunch and it was wobbly and falling to bits. The insinuation that because it was a Groupon we shouldn’t expect a good quality room is not acceptable. My parents have stayed at this resort multiple times and this stay was very disappointing. Totally refused any refund. They offered to move them to another room but they were only there for a couple of days and too much work for them to move.
I booked a sea view apartment, and the view was all blocked by part of building and big trees. It was on Level 4. Not happy with the view. Very rude staff members Karen and the manager Amy was really rude. They are just horrible. We did a weekend check-in and the whole next 2 days we were out of the apartment. They were very rude and didn't understand our situation and they asked us to physically come in to the reception from where ever we are and show the face and photo id at that time else they going to remove access from the fob. We have to beg them to keep it until 5 clock on the day. We have done all our payment fully and still they wanted to remove access from us. Cant believe the way the manager talked to me over the phone. We were already in the theme park and fully paid for the day until 5pm. Because of these ladies we had to come out of the park with kids at 2.30pm. They ruined the whole trip. Kids were very sad. Also we paid lot of money and flew from Melbourne to Gold coast only because of the theme parks. And it was my son's 10th birthday gift. These ladies ruined everything. I tired to explain her in everyway and she was very selfish. I said I can send all the details over the phone with pictures. She didn't give us a single chance. Didn't care that we are their customers. Talked to us very rudely and very racist. Also we found many cockroaches in the apartment, and we raised the issue with reception, the same lady said close the balcony doors and stay. Didn't even care or apologise for that. The description says luxury apartments, but they kept only one little shampoo, 2 tiny tiny soap in the bathroom for 4 people for 7nights.Not a single tissue. Also in the kitchen they kept only 4 coffee sachets + 4 sugar sachets for 4 people. When I ask from them the lady said that all they give you have to buy them. Even a cheap caravan park cabin stay will have all the items for all the days that we stay. The staff Karen and Amy, they are the worst people that I've ever met.