Apart from rude reception lady ( KAREN ) the rest was great
Scored 8.0 8.0
The location was great, the facilities were great the room we were upgraded to after first room had ants was good
We had ants and bugs in our room/bed then when we let them know they tried to down grade us to 5 levels lower, the reception lady was rude about it all however after I chucked a stink and spoke with manager she was amazing and sorted the issue out straight away
Bec Anderson
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January 29, 2025
We stayed on the 12th floor 2 bedroom ocean view for one week. We were very sceptical as there are many negative comments.
We enjoyed our stay.
Few things worth mentioning
1. Take garbage bags, cleaning stuff dishwashing liquid and tablets, toilet paper and tissues. only one garbage bag is provided.
2. There is only one loud fan for the bedrooms. It gets so hot in the bedrooms. ( would be amazing if they installed ceiling fans)
3. The aircon doesn’t work unless you leave it on 21. And it doesn’t get cold. We had 40 degree days and it was super hot in there. (Probably needs to be looked at)
4. The balcony is beautiful but when the aircon is on you can’t sit out there as the outside unit blows hot air. (Ceiling fan outside might assist)
5. The pub downstairs on a Fri and sat night is super loud with the hot weather you can’t leave the windows open if you need kids to sleep. (Again ceiling fans would help)
With all of the above it was a good stay and our room was not worthy of a negative review. Just a few things that would make the stay more pleasant.
Laura Melis
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September 16, 2024
So many bad points to make but I'll focus on the basic human requirements not met. I don't like leaving bad reviews, but don't want other families to be left in the situation we were faced with. We booked 4 nights for a family of 4. Views are amazing, the room was ok, dusty, mouldy and outdated but generally tidy. The deal breaker for us was the lack of BASIC amenities. We were only provided one dishwashing tablet, one bin bag and 2 toilet rolls for 4 PEOPLE for 4 NIGHTS!!! We had our 5 year old son on the toilet after doing a number 2 needing toilet paper, called reception and were informed it wasn't a serviced apartment. We understand it's not a serviced apartment, I'm not sure who is responsible, but 2 toilet rolls was not enough for 4 people for 4 days. We will be forced to leave dirty dishes and rubbish everywhere due to other supplies lacking. I guess they're hoping the view and location is enough to make up for their other short fallings.
Simon Cheshire
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November 08, 2024
Apartment is very well maintained, spacious and stylish. Quality views in many directions (10th floor apartment). Easy access to amenity.
Vivienne Lacey
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November 11, 2023
My parents stayed here. Both in their eighties. The lounge was absolutely disgusting, even after they tried to clean it. We couldn’t sit on it because there was no support.
The dishwasher was switched off at the power point, under the sink.
The chairs outside wrre old and ripped. The cushioning wad coming out of them. We sat at the table for lunch and it was wobbly and falling to bits. The insinuation that because it was a Groupon we shouldn’t expect a good quality room is not acceptable.
My parents have stayed at this resort multiple times and this stay was very disappointing. Totally refused any refund. They offered to move them to another room but they were only there for a couple of days and too much work for them to move.
Apart from rude reception lady ( KAREN ) the rest was great Scored 8.0 8.0 The location was great, the facilities were great the room we were upgraded to after first room had ants was good We had ants and bugs in our room/bed then when we let them know they tried to down grade us to 5 levels lower, the reception lady was rude about it all however after I chucked a stink and spoke with manager she was amazing and sorted the issue out straight away
We stayed on the 12th floor 2 bedroom ocean view for one week. We were very sceptical as there are many negative comments. We enjoyed our stay. Few things worth mentioning 1. Take garbage bags, cleaning stuff dishwashing liquid and tablets, toilet paper and tissues. only one garbage bag is provided. 2. There is only one loud fan for the bedrooms. It gets so hot in the bedrooms. ( would be amazing if they installed ceiling fans) 3. The aircon doesn’t work unless you leave it on 21. And it doesn’t get cold. We had 40 degree days and it was super hot in there. (Probably needs to be looked at) 4. The balcony is beautiful but when the aircon is on you can’t sit out there as the outside unit blows hot air. (Ceiling fan outside might assist) 5. The pub downstairs on a Fri and sat night is super loud with the hot weather you can’t leave the windows open if you need kids to sleep. (Again ceiling fans would help) With all of the above it was a good stay and our room was not worthy of a negative review. Just a few things that would make the stay more pleasant.
So many bad points to make but I'll focus on the basic human requirements not met. I don't like leaving bad reviews, but don't want other families to be left in the situation we were faced with. We booked 4 nights for a family of 4. Views are amazing, the room was ok, dusty, mouldy and outdated but generally tidy. The deal breaker for us was the lack of BASIC amenities. We were only provided one dishwashing tablet, one bin bag and 2 toilet rolls for 4 PEOPLE for 4 NIGHTS!!! We had our 5 year old son on the toilet after doing a number 2 needing toilet paper, called reception and were informed it wasn't a serviced apartment. We understand it's not a serviced apartment, I'm not sure who is responsible, but 2 toilet rolls was not enough for 4 people for 4 days. We will be forced to leave dirty dishes and rubbish everywhere due to other supplies lacking. I guess they're hoping the view and location is enough to make up for their other short fallings.
Apartment is very well maintained, spacious and stylish. Quality views in many directions (10th floor apartment). Easy access to amenity.
My parents stayed here. Both in their eighties. The lounge was absolutely disgusting, even after they tried to clean it. We couldn’t sit on it because there was no support. The dishwasher was switched off at the power point, under the sink. The chairs outside wrre old and ripped. The cushioning wad coming out of them. We sat at the table for lunch and it was wobbly and falling to bits. The insinuation that because it was a Groupon we shouldn’t expect a good quality room is not acceptable. My parents have stayed at this resort multiple times and this stay was very disappointing. Totally refused any refund. They offered to move them to another room but they were only there for a couple of days and too much work for them to move.