So disappointing! Clearly every room is very different! Room was filthy! Blood stains on pillows, rubbish under cupboards (old medicines), dust and dirt every where, old noodles on the floor, food stains on walls, broken facilities. Reported straight away, cleaner was sent to wipe over things immediately. Cleaner admitted it was disgusting and needed a full clean and she would be back to do so in the morning.
Cleaner didn't return.
Spa bath cover snapped and broken, hanging off and child cut his leg on getting out. Was also Reported. Did not get fixed ans unable to use it at all.
Roof leaking in the games room in basement with tarps and buckets all over the floor. Went to order from on-site Cafe within advertised times yet was told they were closing early as was "quiet"
Really disappointed with the standard of apartment. The lack of concern when Reported. Would not recommend and would never stay again.
Couldn't eat off cutlery and Plates...filthy. lounge suite stained and unclean.
Worst place I've stayed in years
Joke Mui Ngiam
-
July 18, 2024
I stayed at The Atrium Resort at 510 Marine Parade, Biggera Waters, QLD 4216, Australia with my husband and adult son in their 2-bedder unit. This hotel room is undoubtedly the worst hotel room that I have stayed in during the past 25 years that we have been travelling for golf in Australia. Not only is the apartment filthy, the service provided by the reception lady was also the worst ever that I had experienced. The rattan chairs & table had numerous dark stains and blacken food pieces embedded inside them. The pots, plates and cutlery were oily and had dark food stains on them. It took me nearly an hour to wash and scrubbed them clean! The amenities provided were also scanty, probably enough for only 1 person staying 1-2 nights. Thank goodness that I brought my own toiletries!. There was a cockroach running in the kitchen and my blanket had a blood stain on it. The reception lady refused to provide me with 1 more packet of laundry powder, although we stayed 5 nights as "they are not a hotel". When I replied that I will not stay at this hotel again, she told me "not necessary for me to stay there again"
Indeed, we will NOT stay here at The Atrium Resort ever again, especially when the bare minimum level of cleanliness and services have not been provided! So, visitors please be cautioned!
Philip Bright
-
October 07, 2024
We were very excited to stay here! we were greeted nicely, then it all turned sour and wow how the room has not had a decent clean in god knows how long! and they call this 4 star HAHA! then they put up a sign that informs all including owners no water and when we ask did you know about this when we booked in a resounding yes was responded! we asked for some discount to be applied and were YELLED AT NO REFUNDS GIVEN! by this lady who thought yelling at a Man wearing a Veteran Cap was a good idea, it was not. so here are the photos all. DO NOT STAY HERE IT IS NOT A FOUR STAR 1 STAR MAYBE
Mohamed Ezz
-
July 22, 2024
Dust everywhere and you can smell it. My son had asthma because of the dust on the walls, on the furniture and beds. Very bad experience. The worst place I have ever rented. Very bad service and housekeeping. Old furniture and the bathrooms were disgusting. Housekeeping staff were impolite. Thick layers of dust on the ceiling fans, walls. Provided towels all have yellow stains. The apartment smell was like pee. The overall experience is the worst in our whole life as a family. Don’t recommend such place.
The view is excellent.
Will Scholes
-
October 07, 2024
The pool was great but it would be better if the bottom pool was heated, sauna was slow at heating up but good over all, rooms were pretty decently sized but very small kitchens
Our Address
510 Marine Parade, Biggera Waters QLD 4216, Australia
So disappointing! Clearly every room is very different! Room was filthy! Blood stains on pillows, rubbish under cupboards (old medicines), dust and dirt every where, old noodles on the floor, food stains on walls, broken facilities. Reported straight away, cleaner was sent to wipe over things immediately. Cleaner admitted it was disgusting and needed a full clean and she would be back to do so in the morning. Cleaner didn't return. Spa bath cover snapped and broken, hanging off and child cut his leg on getting out. Was also Reported. Did not get fixed ans unable to use it at all. Roof leaking in the games room in basement with tarps and buckets all over the floor. Went to order from on-site Cafe within advertised times yet was told they were closing early as was "quiet" Really disappointed with the standard of apartment. The lack of concern when Reported. Would not recommend and would never stay again. Couldn't eat off cutlery and Plates...filthy. lounge suite stained and unclean. Worst place I've stayed in years
I stayed at The Atrium Resort at 510 Marine Parade, Biggera Waters, QLD 4216, Australia with my husband and adult son in their 2-bedder unit. This hotel room is undoubtedly the worst hotel room that I have stayed in during the past 25 years that we have been travelling for golf in Australia. Not only is the apartment filthy, the service provided by the reception lady was also the worst ever that I had experienced. The rattan chairs & table had numerous dark stains and blacken food pieces embedded inside them. The pots, plates and cutlery were oily and had dark food stains on them. It took me nearly an hour to wash and scrubbed them clean! The amenities provided were also scanty, probably enough for only 1 person staying 1-2 nights. Thank goodness that I brought my own toiletries!. There was a cockroach running in the kitchen and my blanket had a blood stain on it. The reception lady refused to provide me with 1 more packet of laundry powder, although we stayed 5 nights as "they are not a hotel". When I replied that I will not stay at this hotel again, she told me "not necessary for me to stay there again" Indeed, we will NOT stay here at The Atrium Resort ever again, especially when the bare minimum level of cleanliness and services have not been provided! So, visitors please be cautioned!
We were very excited to stay here! we were greeted nicely, then it all turned sour and wow how the room has not had a decent clean in god knows how long! and they call this 4 star HAHA! then they put up a sign that informs all including owners no water and when we ask did you know about this when we booked in a resounding yes was responded! we asked for some discount to be applied and were YELLED AT NO REFUNDS GIVEN! by this lady who thought yelling at a Man wearing a Veteran Cap was a good idea, it was not. so here are the photos all. DO NOT STAY HERE IT IS NOT A FOUR STAR 1 STAR MAYBE
Dust everywhere and you can smell it. My son had asthma because of the dust on the walls, on the furniture and beds. Very bad experience. The worst place I have ever rented. Very bad service and housekeeping. Old furniture and the bathrooms were disgusting. Housekeeping staff were impolite. Thick layers of dust on the ceiling fans, walls. Provided towels all have yellow stains. The apartment smell was like pee. The overall experience is the worst in our whole life as a family. Don’t recommend such place. The view is excellent.
The pool was great but it would be better if the bottom pool was heated, sauna was slow at heating up but good over all, rooms were pretty decently sized but very small kitchens