Initial impressions where not good. The room looked like it had not been cleaned in a while. The ladies wanted out straight away.
I know this is not true about all apartments, as my sons unit was spotless and recently refurbished.
I'm glad we stayed, the location was superb, the staff friendly and accomodating and we loved having 2 pools.
Keeley Lawrence
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October 02, 2024
So disappointing! Clearly every room is very different! Room was filthy! Blood stains on pillows, rubbish under cupboards (old medicines), dust and dirt every where, old noodles on the floor, food stains on walls, broken facilities. Reported straight away, cleaner was sent to wipe over things immediately. Cleaner admitted it was disgusting and needed a full clean and she would be back to do so in the morning.
Cleaner didn't return.
Spa bath cover snapped and broken, hanging off and child cut his leg on getting out. Was also Reported. Did not get fixed ans unable to use it at all.
Roof leaking in the games room in basement with tarps and buckets all over the floor. Went to order from on-site Cafe within advertised times yet was told they were closing early as was "quiet"
Really disappointed with the standard of apartment. The lack of concern when Reported. Would not recommend and would never stay again.
Couldn't eat off cutlery and Plates...filthy. lounge suite stained and unclean.
Worst place I've stayed in years
Prashneel Sharma
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December 30, 2024
We checked in for 3 nights with our two little kids and both the rooms were infested with bed bugs. We had to leave the hotel same night. Cups provided in the room also had stain marks and upon asking for pool towels we were told it can be hired. Never going back and only positive was we were fully refunded but holiday spoilt.
Joke Mui Ngiam
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July 18, 2024
I stayed at The Atrium Resort at 510 Marine Parade, Biggera Waters, QLD 4216, Australia with my husband and adult son in their 2-bedder unit. This hotel room is undoubtedly the worst hotel room that I have stayed in during the past 25 years that we have been travelling for golf in Australia. Not only is the apartment filthy, the service provided by the reception lady was also the worst ever that I had experienced. The rattan chairs & table had numerous dark stains and blacken food pieces embedded inside them. The pots, plates and cutlery were oily and had dark food stains on them. It took me nearly an hour to wash and scrubbed them clean! The amenities provided were also scanty, probably enough for only 1 person staying 1-2 nights. Thank goodness that I brought my own toiletries!. There was a cockroach running in the kitchen and my blanket had a blood stain on it. The reception lady refused to provide me with 1 more packet of laundry powder, although we stayed 5 nights as "they are not a hotel". When I replied that I will not stay at this hotel again, she told me "not necessary for me to stay there again"
Indeed, we will NOT stay here at The Atrium Resort ever again, especially when the bare minimum level of cleanliness and services have not been provided! So, visitors please be cautioned!
Wesley Pennings
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September 12, 2024
I really enjoyed this place. I actually enjoyed waking up and having a coffee on the balcony. It has some very nice sights when you are looking. The water garden is so peaceful.
Our Address
510 Marine Parade, Biggera Waters QLD 4216, Australia
Initial impressions where not good. The room looked like it had not been cleaned in a while. The ladies wanted out straight away. I know this is not true about all apartments, as my sons unit was spotless and recently refurbished. I'm glad we stayed, the location was superb, the staff friendly and accomodating and we loved having 2 pools.
So disappointing! Clearly every room is very different! Room was filthy! Blood stains on pillows, rubbish under cupboards (old medicines), dust and dirt every where, old noodles on the floor, food stains on walls, broken facilities. Reported straight away, cleaner was sent to wipe over things immediately. Cleaner admitted it was disgusting and needed a full clean and she would be back to do so in the morning. Cleaner didn't return. Spa bath cover snapped and broken, hanging off and child cut his leg on getting out. Was also Reported. Did not get fixed ans unable to use it at all. Roof leaking in the games room in basement with tarps and buckets all over the floor. Went to order from on-site Cafe within advertised times yet was told they were closing early as was "quiet" Really disappointed with the standard of apartment. The lack of concern when Reported. Would not recommend and would never stay again. Couldn't eat off cutlery and Plates...filthy. lounge suite stained and unclean. Worst place I've stayed in years
We checked in for 3 nights with our two little kids and both the rooms were infested with bed bugs. We had to leave the hotel same night. Cups provided in the room also had stain marks and upon asking for pool towels we were told it can be hired. Never going back and only positive was we were fully refunded but holiday spoilt.
I stayed at The Atrium Resort at 510 Marine Parade, Biggera Waters, QLD 4216, Australia with my husband and adult son in their 2-bedder unit. This hotel room is undoubtedly the worst hotel room that I have stayed in during the past 25 years that we have been travelling for golf in Australia. Not only is the apartment filthy, the service provided by the reception lady was also the worst ever that I had experienced. The rattan chairs & table had numerous dark stains and blacken food pieces embedded inside them. The pots, plates and cutlery were oily and had dark food stains on them. It took me nearly an hour to wash and scrubbed them clean! The amenities provided were also scanty, probably enough for only 1 person staying 1-2 nights. Thank goodness that I brought my own toiletries!. There was a cockroach running in the kitchen and my blanket had a blood stain on it. The reception lady refused to provide me with 1 more packet of laundry powder, although we stayed 5 nights as "they are not a hotel". When I replied that I will not stay at this hotel again, she told me "not necessary for me to stay there again" Indeed, we will NOT stay here at The Atrium Resort ever again, especially when the bare minimum level of cleanliness and services have not been provided! So, visitors please be cautioned!
I really enjoyed this place. I actually enjoyed waking up and having a coffee on the balcony. It has some very nice sights when you are looking. The water garden is so peaceful.