I recently had the absolute worst experience of my life, and then paid for the privilege. It annoys me that I have to give 1 star. First of all, my wife, daughter and I stood in the doorway waiting to be started for what felt like close to 10 minutes, when we were eventually seated. We started by ordering the “fancy floss” drink off the kids menu for our daughter through a staff member and proceeded to spent a considerable amount of time placing our order through the app only to get an error message and having to then reorder via a staff member. The staff member took our order with a few changes to our meals (no pickles on burgers, my wife swapping her fries for sweet potato fries) etc. we waited a while for our food, but in the meantime we received a rather fancy looking drink for our daughter that didn’t seem right, but being called the fancy floss we assumed it must have just been a bit of a novelty drink. It was a full size martini glass with fairy floss and a cocktail shaker full of cranberry and pineapple juice. This was served to our 3 year old daughter (remembering we ordered off the kids menu) and if not for my wife asking for a plastic cup as it’s for my daughter and the young server hesitantly telling us “you know that’s alcoholic right” when bringing back a DIRTY plastic cup, we would have served it to our 3 year old child. Then he took the drink away to the bartender who defensively checked through the drink slips to prove she didn’t make the mistake only to realise that she did indeed and then offering up absolutely no way of apology. We almost served up some pretty serious alcohol to our 3 year old daughter. Let that sink in for a second! This is where we should have stood up and left. But our food did eventually arrive and we received the wrong drink, the changes we requested on the burgers had not been made, the sweet potato chip upgrade that my wife paid extra for was regular fries, the sauce we ordered was wrong, they brought my daughters correct drink out and spilled it all over our table and left me to clean it up. We then had to wait as they then took our burgers back out the back to “make the changes” we requested in the first place. The food came back and it was like warm at best, the burger patties were dry and not very nice. The staff were unapologetic and what seemed to be the manager actually laughed when we pointed out the chip upgrade hadn’t happened as if we were being difficult. The atmosphere was awful as the music from the giant speaker was cutting in and out constantly which was extremely annoying. Maybe more so because of the terrible experience we had had with everything else. As a result the staff did clock off my wife’s burger from the bill but given everything that happened I feel this was an inadequate compensation… I will never be returning to TGI Friday, there was absolutely no redeeming factor of our experience. And I will be reporting the alcohol issue to the Office of Liquor and Gaming for almost giving my 3 year old a cocktail instead of a drink from the kids menu as requested.
Johnny Packer
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October 11, 2024
Amazing five-star service! Dani and the team went above and beyond, making our evening truly special. The food was absolutely delicious, and the whole experience exceeded our expectations. We’ll definitely be back!
Tony Robertson
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April 27, 2024
Stopped in here to try something new for lunch, and we were glad we did. We were seated straight away and were able to order immediately. The service was great, and food came out in a reasonable time. The steak was cooked perfectly, and the bones twisted out of the ribs 😋 thoroughly enjoyed the meals. 👍🏻
Leak Detection Pro Pty Ltd
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October 17, 2024
My first experience there last night, we both had scotch fillets and chips thinking it will be a nice cut. My bite turned into 10 bites as it was so chewy, they both were the same, it tasted ok when you didn’t have a mouthful of fat that the steak had so much of. The waiter asked how was it, I told him it was so chewy and full of fat, he smiled and said thank you, that’s when I realised he didn’t speck English to well.
If your product is steak then wouldn’t you sell a nice cut that isn’t to fatty. I’m surprised my jaw isn’t sore for eating there last night. Hope someone reads this and it makes a difference.
Ralph Mayhew
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April 28, 2024
We turned up for a special family meal. After being seated we decided what we wanted and called for a wait staff. There weren’t any in sight. So we waited for one to come past. After 5 mins none appeared so we went to the bar and waited a further three minutes, Then we had to go find someone and asked them if they could take our order. She said she’d be with us in a minute. We then waited a further 15 minutes as she said similar things to other patrons and then started serving drinks in the bar. Seeing as she never came we got up and left and did so without bumping into any staff. It appeared other were also waiting for prolonged periods of time and not happy about it. We went to Grill’d next door which was a great experience.
Our Address
Robina Town Centre, 19 Robina Town Centre Dr, Robina QLD 4226, Australia
I recently had the absolute worst experience of my life, and then paid for the privilege. It annoys me that I have to give 1 star. First of all, my wife, daughter and I stood in the doorway waiting to be started for what felt like close to 10 minutes, when we were eventually seated. We started by ordering the “fancy floss” drink off the kids menu for our daughter through a staff member and proceeded to spent a considerable amount of time placing our order through the app only to get an error message and having to then reorder via a staff member. The staff member took our order with a few changes to our meals (no pickles on burgers, my wife swapping her fries for sweet potato fries) etc. we waited a while for our food, but in the meantime we received a rather fancy looking drink for our daughter that didn’t seem right, but being called the fancy floss we assumed it must have just been a bit of a novelty drink. It was a full size martini glass with fairy floss and a cocktail shaker full of cranberry and pineapple juice. This was served to our 3 year old daughter (remembering we ordered off the kids menu) and if not for my wife asking for a plastic cup as it’s for my daughter and the young server hesitantly telling us “you know that’s alcoholic right” when bringing back a DIRTY plastic cup, we would have served it to our 3 year old child. Then he took the drink away to the bartender who defensively checked through the drink slips to prove she didn’t make the mistake only to realise that she did indeed and then offering up absolutely no way of apology. We almost served up some pretty serious alcohol to our 3 year old daughter. Let that sink in for a second! This is where we should have stood up and left. But our food did eventually arrive and we received the wrong drink, the changes we requested on the burgers had not been made, the sweet potato chip upgrade that my wife paid extra for was regular fries, the sauce we ordered was wrong, they brought my daughters correct drink out and spilled it all over our table and left me to clean it up. We then had to wait as they then took our burgers back out the back to “make the changes” we requested in the first place. The food came back and it was like warm at best, the burger patties were dry and not very nice. The staff were unapologetic and what seemed to be the manager actually laughed when we pointed out the chip upgrade hadn’t happened as if we were being difficult. The atmosphere was awful as the music from the giant speaker was cutting in and out constantly which was extremely annoying. Maybe more so because of the terrible experience we had had with everything else. As a result the staff did clock off my wife’s burger from the bill but given everything that happened I feel this was an inadequate compensation… I will never be returning to TGI Friday, there was absolutely no redeeming factor of our experience. And I will be reporting the alcohol issue to the Office of Liquor and Gaming for almost giving my 3 year old a cocktail instead of a drink from the kids menu as requested.
Amazing five-star service! Dani and the team went above and beyond, making our evening truly special. The food was absolutely delicious, and the whole experience exceeded our expectations. We’ll definitely be back!
Stopped in here to try something new for lunch, and we were glad we did. We were seated straight away and were able to order immediately. The service was great, and food came out in a reasonable time. The steak was cooked perfectly, and the bones twisted out of the ribs 😋 thoroughly enjoyed the meals. 👍🏻
My first experience there last night, we both had scotch fillets and chips thinking it will be a nice cut. My bite turned into 10 bites as it was so chewy, they both were the same, it tasted ok when you didn’t have a mouthful of fat that the steak had so much of. The waiter asked how was it, I told him it was so chewy and full of fat, he smiled and said thank you, that’s when I realised he didn’t speck English to well. If your product is steak then wouldn’t you sell a nice cut that isn’t to fatty. I’m surprised my jaw isn’t sore for eating there last night. Hope someone reads this and it makes a difference.
We turned up for a special family meal. After being seated we decided what we wanted and called for a wait staff. There weren’t any in sight. So we waited for one to come past. After 5 mins none appeared so we went to the bar and waited a further three minutes, Then we had to go find someone and asked them if they could take our order. She said she’d be with us in a minute. We then waited a further 15 minutes as she said similar things to other patrons and then started serving drinks in the bar. Seeing as she never came we got up and left and did so without bumping into any staff. It appeared other were also waiting for prolonged periods of time and not happy about it. We went to Grill’d next door which was a great experience.