We had a fantastic stay. The room was very clean and very comfortable. Perfect location only 5 min walk to the light rail
Real quiet at night except when we had to evacuate at 3 in the morning. Which shows their system works. Got to meet some lovely people whist on footpath waiting for the all clear. The staff were absolutely lovely and helpful. I would definitely stay there again. Loved the pool and spa after a day out shopping
Luke And Imogen Farnsworth
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January 04, 2025
We stayed 6 nights and it was interesting, the tap in the bathroom that is connected to the bedroom was dripping all night long. At 3:18 in the morning the fire alarm went off and it hasn’t happened for 3 years. The bathroom door was about to fall off literally and there are blinds at the bathroom window which is not private but you can shut them, the lamp in the lounge room doesn’t work , and reception is barely there. The lady at the front was very nice and the house was very nice too but not peaceful outside , people screaming and fighting it’s just crazy. But the pool and tennis court is good. It was fun and exciting. And of course the hot water turned off. Was pretty good overall.
Casey
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October 24, 2024
A bit of a mix of emotions about this place. The room was clean & the view was good. Close to the beach. The staff were lovely & it’s a great location. Pool was clean & tennis court was a huge plus. Wasn’t a huge fan of the spa bath shower - it has difficult to get in/out of. Unfortunately, we encountered a very unsettling situation. We were woken at 2:30am to a woman screaming, crying for help & fighting with a man. Police were called & showed up at 3am. It turned out to be a DV situation between a couple that live there permanently. It was very scary & uncomfortable. 3 police cars & 9 police showed up again in the afternoon the next day for around an hour trying to locate the man that had returned to the building. This couple has apparently been an ongoing issue for the resort - but are powerless to do anything. I did not feel safe or comfortable here after these incidents had occurred. Very pleased I did not have children with us. We were not offered any sort of discount or compensation for this situation after stating I felt uncomfortable at the location. The staff informed me there is nothing they can do about the couples behaviour as they are pertinent residents. Thankfully, we only had 2 nights left. We were glad to be leaving for home by the end of it all. We wouldn’t return after our experience.
蔡小華
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July 24, 2024
The housekeeping needs some improvement. After we checked in and entered the room, there was a jacket on the stool and used toilet paper in the bin. Moreover, according to the information sheet from the hotel, no room cleaning was provided for any stay under 8 nights and hotel guests had to pack up and throw the garbage before checking out. That is new and crazy to me. I’ve never stayed in any hotel with such policies. Considering the room rate and the room service I got, it’s not worthy.
Vanessa Fernandes
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October 21, 2024
If you love waking up during the night with screaming and fighting this is the perfect place. Management will not care about domestic violence. Disgraceful.
Our Address
210-218 Surf Parade, Surfers Paradise QLD 4217, Australia
We had a fantastic stay. The room was very clean and very comfortable. Perfect location only 5 min walk to the light rail Real quiet at night except when we had to evacuate at 3 in the morning. Which shows their system works. Got to meet some lovely people whist on footpath waiting for the all clear. The staff were absolutely lovely and helpful. I would definitely stay there again. Loved the pool and spa after a day out shopping
We stayed 6 nights and it was interesting, the tap in the bathroom that is connected to the bedroom was dripping all night long. At 3:18 in the morning the fire alarm went off and it hasn’t happened for 3 years. The bathroom door was about to fall off literally and there are blinds at the bathroom window which is not private but you can shut them, the lamp in the lounge room doesn’t work , and reception is barely there. The lady at the front was very nice and the house was very nice too but not peaceful outside , people screaming and fighting it’s just crazy. But the pool and tennis court is good. It was fun and exciting. And of course the hot water turned off. Was pretty good overall.
A bit of a mix of emotions about this place. The room was clean & the view was good. Close to the beach. The staff were lovely & it’s a great location. Pool was clean & tennis court was a huge plus. Wasn’t a huge fan of the spa bath shower - it has difficult to get in/out of. Unfortunately, we encountered a very unsettling situation. We were woken at 2:30am to a woman screaming, crying for help & fighting with a man. Police were called & showed up at 3am. It turned out to be a DV situation between a couple that live there permanently. It was very scary & uncomfortable. 3 police cars & 9 police showed up again in the afternoon the next day for around an hour trying to locate the man that had returned to the building. This couple has apparently been an ongoing issue for the resort - but are powerless to do anything. I did not feel safe or comfortable here after these incidents had occurred. Very pleased I did not have children with us. We were not offered any sort of discount or compensation for this situation after stating I felt uncomfortable at the location. The staff informed me there is nothing they can do about the couples behaviour as they are pertinent residents. Thankfully, we only had 2 nights left. We were glad to be leaving for home by the end of it all. We wouldn’t return after our experience.
The housekeeping needs some improvement. After we checked in and entered the room, there was a jacket on the stool and used toilet paper in the bin. Moreover, according to the information sheet from the hotel, no room cleaning was provided for any stay under 8 nights and hotel guests had to pack up and throw the garbage before checking out. That is new and crazy to me. I’ve never stayed in any hotel with such policies. Considering the room rate and the room service I got, it’s not worthy.
If you love waking up during the night with screaming and fighting this is the perfect place. Management will not care about domestic violence. Disgraceful.