A bit of a mix of emotions about this place. The room was clean & the view was good. Close to the beach. The staff were lovely & it’s a great location. Pool was clean & tennis court was a huge plus. Wasn’t a huge fan of the spa bath shower - it has difficult to get in/out of. Unfortunately, we encountered a very unsettling situation. We were woken at 2:30am to a woman screaming, crying for help & fighting with a man. Police were called & showed up at 3am. It turned out to be a DV situation between a couple that live there permanently. It was very scary & uncomfortable. 3 police cars & 9 police showed up again in the afternoon the next day for around an hour trying to locate the man that had returned to the building. This couple has apparently been an ongoing issue for the resort - but are powerless to do anything. I did not feel safe or comfortable here after these incidents had occurred. Very pleased I did not have children with us. We were not offered any sort of discount or compensation for this situation after stating I felt uncomfortable at the location. The staff informed me there is nothing they can do about the couples behaviour as they are pertinent residents. Thankfully, we only had 2 nights left. We were glad to be leaving for home by the end of it all. We wouldn’t return after our experience.
蔡小華
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July 24, 2024
The housekeeping needs some improvement. After we checked in and entered the room, there was a jacket on the stool and used toilet paper in the bin. Moreover, according to the information sheet from the hotel, no room cleaning was provided for any stay under 8 nights and hotel guests had to pack up and throw the garbage before checking out. That is new and crazy to me. I’ve never stayed in any hotel with such policies. Considering the room rate and the room service I got, it’s not worthy.
Julie Heyward
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April 27, 2024
The place was great. Whoever was cleaning our room let the stay down. The apartment is a little small and lacked storage and room for our suitcase, but other than that, I would return. The location is a little out of the way but close to the tram and beach.
Vanessa Fernandes
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October 21, 2024
If you love waking up during the night with screaming and fighting this is the perfect place. Management will not care about domestic violence. Disgraceful.
Stephen McKernan
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January 29, 2024
Great location, free underground parking, rooms are comfy and had a jet tub .Couple of stains in the carpet here and there but that’s expected at most places you go to. Walkable distance to dining options. Overall I’d recommend this place.
Our Address
210-218 Surf Parade, Surfers Paradise QLD 4217, Australia
A bit of a mix of emotions about this place. The room was clean & the view was good. Close to the beach. The staff were lovely & it’s a great location. Pool was clean & tennis court was a huge plus. Wasn’t a huge fan of the spa bath shower - it has difficult to get in/out of. Unfortunately, we encountered a very unsettling situation. We were woken at 2:30am to a woman screaming, crying for help & fighting with a man. Police were called & showed up at 3am. It turned out to be a DV situation between a couple that live there permanently. It was very scary & uncomfortable. 3 police cars & 9 police showed up again in the afternoon the next day for around an hour trying to locate the man that had returned to the building. This couple has apparently been an ongoing issue for the resort - but are powerless to do anything. I did not feel safe or comfortable here after these incidents had occurred. Very pleased I did not have children with us. We were not offered any sort of discount or compensation for this situation after stating I felt uncomfortable at the location. The staff informed me there is nothing they can do about the couples behaviour as they are pertinent residents. Thankfully, we only had 2 nights left. We were glad to be leaving for home by the end of it all. We wouldn’t return after our experience.
The housekeeping needs some improvement. After we checked in and entered the room, there was a jacket on the stool and used toilet paper in the bin. Moreover, according to the information sheet from the hotel, no room cleaning was provided for any stay under 8 nights and hotel guests had to pack up and throw the garbage before checking out. That is new and crazy to me. I’ve never stayed in any hotel with such policies. Considering the room rate and the room service I got, it’s not worthy.
The place was great. Whoever was cleaning our room let the stay down. The apartment is a little small and lacked storage and room for our suitcase, but other than that, I would return. The location is a little out of the way but close to the tram and beach.
If you love waking up during the night with screaming and fighting this is the perfect place. Management will not care about domestic violence. Disgraceful.
Great location, free underground parking, rooms are comfy and had a jet tub .Couple of stains in the carpet here and there but that’s expected at most places you go to. Walkable distance to dining options. Overall I’d recommend this place.