We booked Room 5D for 2 nights but only endured 1. On entering the room the smell of wet dog greeted us. I later discovered this was caused by the condensation from the A/C dripping on to the fabric lounge which looked like it had been dragged in from the tip.
The unit was dirty with food smears in the fridge and microwave.
The carpet felt grubby under foot and the hard surfaces had only been introduced to the "cleaning" cloth, but no contact made.
Frosted glass almost had better visibility than the windows.
The locking device from one of the external doors had been removed and left on the coffee table. Maybe it was left for me to fix it.
When I informed them, we were leaving, there was no apology or offer for a refund. They asked me if I would like room service to attend. I declined on the basis that I didn't have a week it would take to rectify.
Recommendation. Sack the cleaner and sack the person who supervises the cleaning.
If you book this room bring 2 cans of Glen 20, surface spray and 2 cloths, vacuum cleaner and glass cleaner.
Bogdan Ivanoff
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January 12, 2025
Very nice. All family happy.
Location!!! Wiew!!!.
Clouse to the Beach.. 150 m.
Pool. Spa . Sauna.
Lovely, care, and friendly stuff and services.
There is only one thing bad.
No one from family wants to leave 😕 😪 💔
Maria F
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October 05, 2024
Short walk to tram. Great indoor and outdoor pool. The apartment was quite dated, and appliances were pretty ordinary. Can hear people in the corridor, which was annoying. Only one of the two lifts was working, which was unfortunate. Otherwise, it is a great location and a comfy stay.
Jennifer Webb
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July 28, 2024
The worst 4 star accommodation we have stayed in. We stayed in 9B, the beach views were to die for, that was about it. Everything else went wrong. The mattresses were so uncomfortable, we ended up with very sore backs. They have managed to change the mattresses on the next day. The washing machine did not work properly, the dryer was not working. They promised to get someone to come and fix them but no one came. , It was difficult to open some of the windows and sliding doors especially in the kitchen, lounge and main bedroom. The cutlery were dirty when we arrived and the plates, glasses, pots, frypans were not in the right cupboards, we had to search what we wanted to use. There was no mop. They did not reply to our message after hours. We stayed there for 9 nights, they did not come and change the sheets and towels. We will never stay there again.
Ailin Aranda
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January 30, 2024
We had an amazing time at the resort. It has 2 large pools one inside & the other outside, a gym , and the flat is so gorgeous!
The lady at the reception was so beautiful and friendly with us , I hope we come back soon !
Our Address
3540 Main Beach Parade, Main Beach QLD 4217, Australia
We booked Room 5D for 2 nights but only endured 1. On entering the room the smell of wet dog greeted us. I later discovered this was caused by the condensation from the A/C dripping on to the fabric lounge which looked like it had been dragged in from the tip. The unit was dirty with food smears in the fridge and microwave. The carpet felt grubby under foot and the hard surfaces had only been introduced to the "cleaning" cloth, but no contact made. Frosted glass almost had better visibility than the windows. The locking device from one of the external doors had been removed and left on the coffee table. Maybe it was left for me to fix it. When I informed them, we were leaving, there was no apology or offer for a refund. They asked me if I would like room service to attend. I declined on the basis that I didn't have a week it would take to rectify. Recommendation. Sack the cleaner and sack the person who supervises the cleaning. If you book this room bring 2 cans of Glen 20, surface spray and 2 cloths, vacuum cleaner and glass cleaner.
Very nice. All family happy. Location!!! Wiew!!!. Clouse to the Beach.. 150 m. Pool. Spa . Sauna. Lovely, care, and friendly stuff and services. There is only one thing bad. No one from family wants to leave 😕 😪 💔
Short walk to tram. Great indoor and outdoor pool. The apartment was quite dated, and appliances were pretty ordinary. Can hear people in the corridor, which was annoying. Only one of the two lifts was working, which was unfortunate. Otherwise, it is a great location and a comfy stay.
The worst 4 star accommodation we have stayed in. We stayed in 9B, the beach views were to die for, that was about it. Everything else went wrong. The mattresses were so uncomfortable, we ended up with very sore backs. They have managed to change the mattresses on the next day. The washing machine did not work properly, the dryer was not working. They promised to get someone to come and fix them but no one came. , It was difficult to open some of the windows and sliding doors especially in the kitchen, lounge and main bedroom. The cutlery were dirty when we arrived and the plates, glasses, pots, frypans were not in the right cupboards, we had to search what we wanted to use. There was no mop. They did not reply to our message after hours. We stayed there for 9 nights, they did not come and change the sheets and towels. We will never stay there again.
We had an amazing time at the resort. It has 2 large pools one inside & the other outside, a gym , and the flat is so gorgeous! The lady at the reception was so beautiful and friendly with us , I hope we come back soon !