I recently stayed at this hotel, and it was one of the worst experiences I've ever had. From the moment I arrived, it was clear that cleanliness and maintenance were not priorities here.
First off, the front door was covered in spider webs, making a terrible first impression. It was clear that basic upkeep was neglected. As I entered the lobby, I was hit by a stench of feces, which was absolutely nauseating and left me questioning my decision to stay there.
When I got to my room, the situation didn't improve. The bed was harder than the floor, offering zero comfort. To make matters worse, there were stains everywhere: on the carpet, the walls, and even the furniture. Speaking of furniture, none of it matched, creating a chaotic and unappealing atmosphere.
The walls had several holes, giving the room a run-down and neglected feel. The bathroom was equally disappointing, stocked with the cheapest, thinnest ply toilet paper. To top it all off, there was a disgusting poo stain on the carpet, which was beyond unacceptable.
I strongly advise against staying at this hotel. The overall condition is appalling, and it seems the management has completely given up on maintaining even basic standards of hygiene and comfort. Do yourself a favour and find another place to stay.
Hogan “Woody” Landers
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October 30, 2024
I would not recommend this resort. After having a booking, made via booking com, for 8 months they contacted us two weeks from our intended stay requesting we 'cancel' our booking. They initially claimed it was because we hadn't paid even though under the terms of our booking they were able to take a prepayment from us at anytime. Subsequently they advised the owner had sold the room. None of the reputable property websites had any recent property sales at the resort.
Book with this resort at your own risk.
Daniel Mays
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July 22, 2024
Great location. Spacious apartment. Sparsely furnished and in need of TLC but... good value for money. The shower was fantastic and the bed very comfortable. The manager was excellent to work with. Parking on site very convenient.
Rowan Bulger
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April 13, 2024
April 2024
Apartment 3-
The WORST holiday accomodation we have ever come across.
This apartment would not reach a minimum standard if it had a decent clean and maintenance team of 10 persons for a week straight.
From the moment you walk in you smell wet old carpet. The A/C was filthy and looked liked it hadn’t been cleaned in its lifetime.
I lost count of the damages - holes and dents in the wall, attempted multi coloured paint patch ups and light switches that didn’t work.
The walls are absolutely filthy and roll out bed broken & was covered in stains. You can NOT seriously be offering this for hundreds of dollars per night.?!?!
The couches, furniture and tv were that old and outdated, the lounge had holes and , splits in the material and springs poking up. We had to sit on the floor they were that uncomfortable.
Incredibly disappointed and embarrassed to have had to put my family through 2 nights in this place. You should be ashamed of allowing a room to get into this state and charging people for it!
Sasa Dimitrijevic
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October 27, 2024
I had no experience at this place and thank God, very dodgy, they cancelled my room before my free cancellation period and sold it to someone else, I would not recommend this place to anyone
Our Address
2341 Gold Coast Hwy, Mermaid Beach QLD 4218, Australia
I recently stayed at this hotel, and it was one of the worst experiences I've ever had. From the moment I arrived, it was clear that cleanliness and maintenance were not priorities here. First off, the front door was covered in spider webs, making a terrible first impression. It was clear that basic upkeep was neglected. As I entered the lobby, I was hit by a stench of feces, which was absolutely nauseating and left me questioning my decision to stay there. When I got to my room, the situation didn't improve. The bed was harder than the floor, offering zero comfort. To make matters worse, there were stains everywhere: on the carpet, the walls, and even the furniture. Speaking of furniture, none of it matched, creating a chaotic and unappealing atmosphere. The walls had several holes, giving the room a run-down and neglected feel. The bathroom was equally disappointing, stocked with the cheapest, thinnest ply toilet paper. To top it all off, there was a disgusting poo stain on the carpet, which was beyond unacceptable. I strongly advise against staying at this hotel. The overall condition is appalling, and it seems the management has completely given up on maintaining even basic standards of hygiene and comfort. Do yourself a favour and find another place to stay.
I would not recommend this resort. After having a booking, made via booking com, for 8 months they contacted us two weeks from our intended stay requesting we 'cancel' our booking. They initially claimed it was because we hadn't paid even though under the terms of our booking they were able to take a prepayment from us at anytime. Subsequently they advised the owner had sold the room. None of the reputable property websites had any recent property sales at the resort. Book with this resort at your own risk.
Great location. Spacious apartment. Sparsely furnished and in need of TLC but... good value for money. The shower was fantastic and the bed very comfortable. The manager was excellent to work with. Parking on site very convenient.
April 2024 Apartment 3- The WORST holiday accomodation we have ever come across. This apartment would not reach a minimum standard if it had a decent clean and maintenance team of 10 persons for a week straight. From the moment you walk in you smell wet old carpet. The A/C was filthy and looked liked it hadn’t been cleaned in its lifetime. I lost count of the damages - holes and dents in the wall, attempted multi coloured paint patch ups and light switches that didn’t work. The walls are absolutely filthy and roll out bed broken & was covered in stains. You can NOT seriously be offering this for hundreds of dollars per night.?!?! The couches, furniture and tv were that old and outdated, the lounge had holes and , splits in the material and springs poking up. We had to sit on the floor they were that uncomfortable. Incredibly disappointed and embarrassed to have had to put my family through 2 nights in this place. You should be ashamed of allowing a room to get into this state and charging people for it!
I had no experience at this place and thank God, very dodgy, they cancelled my room before my free cancellation period and sold it to someone else, I would not recommend this place to anyone