The only good thing about this place is the pool and beach access.
The rooms are dusty, bathrooms are not clean. They charge $1 per dishwashing/ washing liquid sachet but only provide you with 1 regardless of how long you are staying. Staff are rude. My kids love the pool but for the price they charge and the uncleanness I won't be booking here again.
Heather Chapman
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November 18, 2024
Ok, just arrived today. No air conditioning and no screen on main bedroom so can't open the window and get a breeze. One tiny hand soap in bathrooms, one toilet roll per bathroom , 7 teabags. We are staying for 6 nights so I thought a few more toilet rolls at the very least but I can buy them for a dollar ! Was expecting a lot better than this for $400 a night .
Tammy Barnwell
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November 05, 2024
Such a nice view from the oceanfront apartment that was very nice with everything I needed for a whole glorious week.
The staff was very kind and professional and their safety measures that required a fob to enter the parking garage and elevator helped me feel comfortable.
If I get back to that area it is where I want to stay again!
Wendy C
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September 12, 2024
Not a good experience here. Staff are unhelpful, unavailable and unaccommodating.
Rooms are not very clean and quite dated.
No shade by the pool so not great for sitting or for watching children. Lots of other better value places around. Highly recommend booking elsewhere.
Thom Cameron
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September 11, 2024
The service at this hotel is not good. Management are not available during office hours and our experience and interactions were not good. The rooms are dated, blind cords not secured to walls and our apartment was very dusty. Other places are much nicer.
Our Address
37 Albatross Ave, Mermaid Beach QLD 4218, Australia
The only good thing about this place is the pool and beach access. The rooms are dusty, bathrooms are not clean. They charge $1 per dishwashing/ washing liquid sachet but only provide you with 1 regardless of how long you are staying. Staff are rude. My kids love the pool but for the price they charge and the uncleanness I won't be booking here again.
Ok, just arrived today. No air conditioning and no screen on main bedroom so can't open the window and get a breeze. One tiny hand soap in bathrooms, one toilet roll per bathroom , 7 teabags. We are staying for 6 nights so I thought a few more toilet rolls at the very least but I can buy them for a dollar ! Was expecting a lot better than this for $400 a night .
Such a nice view from the oceanfront apartment that was very nice with everything I needed for a whole glorious week. The staff was very kind and professional and their safety measures that required a fob to enter the parking garage and elevator helped me feel comfortable. If I get back to that area it is where I want to stay again!
Not a good experience here. Staff are unhelpful, unavailable and unaccommodating. Rooms are not very clean and quite dated. No shade by the pool so not great for sitting or for watching children. Lots of other better value places around. Highly recommend booking elsewhere.
The service at this hotel is not good. Management are not available during office hours and our experience and interactions were not good. The rooms are dated, blind cords not secured to walls and our apartment was very dusty. Other places are much nicer.