Josh and Tamara at the reception are amazing! Large indoor and outdoor pools, indoor outdoor spa, steam room, sauna, gym. Little dated (gym needs some equipment replaced), I hear they're going to renovate the indoor pool area and possible more, will be better then. This residential resort / hotel has the best possible location and it won't brake your budget.
Mia N
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January 09, 2025
My friends and I booked a two bedroom unit on the 8th floor at this glorified motel for the week.
I will start with some positives: the couch was comfortable, the view was decent (not ocean, but overlooked the river). The showers were hot and had good water pressure, and the laundry had a washing machine, dryer, iron, and sink. The fridge was very cold and full sized. There is a full kitchen including oven, microwave, pots and pans etc, although in my opinion, more cutlery and crockery are needed.
As for the negatives, please note that we paid $1900 for 8 nights, granted this was over the New Year period.
When we got there at 2pm, our room was not yet ready and the hotel grossly understaffed. No apologies for that and a great start to the holiday.
When we eventually walked onto our floor after a couple of hours, the intense stench of mould made us feel sick. I’m not sure if maybe the carpets have never been changed, or if they’ve painted over mould on the ceiling, but the stench is unmistakable and definitely mould.
The room is quite basic. The air conditioning did not function in one of our rooms, neither did the shower fan in one of the bathrooms. For the week we were there, our unit had 2 toilet rolls in each bathroom, 2 packets of liquid dish soap, 2 packets of dishwashing powder, and 2 packs of laundry powder. No replacement bin liners. There is a box of tea, however no sugar, coffee, salt, or pepper is provided. Most surfaces were not dusted.
You might be thinking to yourself, “well, housekeeping would surely replace those small amenities once in a while, so what’s the big deal?” To this comment, dear reader, I laugh because, what housekeeping?
The entire 9 days we were there, we saw a housekeeping cart once, and had our towels replaced one time at the end of our stay. Our beds remained unmade, bins and sheets unchanged. Whenever we needed more supplies like towels or washing powder, I had to go down to reception myself and ask for them, and lug them back to our room. “Why not use the phone?” The phone was not connected and did not work at all! Reception hours are 9-5 with either one poor lovely staff member run off their feet, or someone who very clearly wanted to be anywhere else on earth. I could definitely relate to that.
I loved washing my towels on my holiday - NOT.
The pillows on the beds were very comfortable, but the beds themselves were awful. I had the worst week of sleep here. And the room that was advertised as being a master bedroom with a queen sized bed, was actually two single beds pushed together with the crack down the middle.
Not only that, but we did not have a doona on any bed. Please read this again carefully. For the 9 days we were in these beds, we slept with a mattress sheet, a top sheet, and a ratty stained blanket from the top of a cupboard, the kind of blanket you’d sleep with at your grandmothers house. I had to wash these blankets as they stank.
There were 2 of these blankets in a unit with 3 beds; you do the maths.
If you are desperate enough to stay here or you simply don’t want to heed my warning, please bring the following with you from home: toilet paper, laundry powder, dishwashing liquid, bin liners, doonas, coffee, and towels. Unless you are the type to use the same towel for 9 days, and in that case, good for you.
My final complaint is the decor. It seemed to us that this unit was a work in progress and just poorly thought out in general. The tv in the master bedroom is unable to be plugged in because the power point is too far away, there is a cement floor without carpet in one of the wardrobes, and there was random Temu stuff everywhere like empty tissue holders attached to the bathroom wall and a bright orange retro hook on a door for some reason.
I hope this review is helpful and allows you to find a place that doesn’t stink to high heaven of mould and has decent housekeeping.
Have a great day :)
andrew young
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July 18, 2024
Great stay on 20th floor. Rooms clean and well stocked. Gym, pool,spa sauna fantastic. Service friendly and attentive. Location perfect to beach and shop. Great value.
Katie McPherson
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June 28, 2024
Concierge were excellent going above and beyond and were extremely friendly. The rooms were clean if a bit tired and the place had all the facilities you could want. A short walk to the beach and all the cafes and restaurants. You could hear the traffic hum but worth it for the gorgeous view out to the mountains. Thoroughly enjoyed our stay.
Robert Breen
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June 27, 2024
This is a wonderful building that could not have a better location close to Pac Fair and the beach. The gym was fantastic and the staff at reception were very helpful and friendly.
I would like to speak with the architect who designed the driveway though. They need to work on their traffic flow skills.
Great place.
Our Address
2643 Gold Coast Hwy, Broadbeach QLD 4218, Australia
Josh and Tamara at the reception are amazing! Large indoor and outdoor pools, indoor outdoor spa, steam room, sauna, gym. Little dated (gym needs some equipment replaced), I hear they're going to renovate the indoor pool area and possible more, will be better then. This residential resort / hotel has the best possible location and it won't brake your budget.
My friends and I booked a two bedroom unit on the 8th floor at this glorified motel for the week. I will start with some positives: the couch was comfortable, the view was decent (not ocean, but overlooked the river). The showers were hot and had good water pressure, and the laundry had a washing machine, dryer, iron, and sink. The fridge was very cold and full sized. There is a full kitchen including oven, microwave, pots and pans etc, although in my opinion, more cutlery and crockery are needed. As for the negatives, please note that we paid $1900 for 8 nights, granted this was over the New Year period. When we got there at 2pm, our room was not yet ready and the hotel grossly understaffed. No apologies for that and a great start to the holiday. When we eventually walked onto our floor after a couple of hours, the intense stench of mould made us feel sick. I’m not sure if maybe the carpets have never been changed, or if they’ve painted over mould on the ceiling, but the stench is unmistakable and definitely mould. The room is quite basic. The air conditioning did not function in one of our rooms, neither did the shower fan in one of the bathrooms. For the week we were there, our unit had 2 toilet rolls in each bathroom, 2 packets of liquid dish soap, 2 packets of dishwashing powder, and 2 packs of laundry powder. No replacement bin liners. There is a box of tea, however no sugar, coffee, salt, or pepper is provided. Most surfaces were not dusted. You might be thinking to yourself, “well, housekeeping would surely replace those small amenities once in a while, so what’s the big deal?” To this comment, dear reader, I laugh because, what housekeeping? The entire 9 days we were there, we saw a housekeeping cart once, and had our towels replaced one time at the end of our stay. Our beds remained unmade, bins and sheets unchanged. Whenever we needed more supplies like towels or washing powder, I had to go down to reception myself and ask for them, and lug them back to our room. “Why not use the phone?” The phone was not connected and did not work at all! Reception hours are 9-5 with either one poor lovely staff member run off their feet, or someone who very clearly wanted to be anywhere else on earth. I could definitely relate to that. I loved washing my towels on my holiday - NOT. The pillows on the beds were very comfortable, but the beds themselves were awful. I had the worst week of sleep here. And the room that was advertised as being a master bedroom with a queen sized bed, was actually two single beds pushed together with the crack down the middle. Not only that, but we did not have a doona on any bed. Please read this again carefully. For the 9 days we were in these beds, we slept with a mattress sheet, a top sheet, and a ratty stained blanket from the top of a cupboard, the kind of blanket you’d sleep with at your grandmothers house. I had to wash these blankets as they stank. There were 2 of these blankets in a unit with 3 beds; you do the maths. If you are desperate enough to stay here or you simply don’t want to heed my warning, please bring the following with you from home: toilet paper, laundry powder, dishwashing liquid, bin liners, doonas, coffee, and towels. Unless you are the type to use the same towel for 9 days, and in that case, good for you. My final complaint is the decor. It seemed to us that this unit was a work in progress and just poorly thought out in general. The tv in the master bedroom is unable to be plugged in because the power point is too far away, there is a cement floor without carpet in one of the wardrobes, and there was random Temu stuff everywhere like empty tissue holders attached to the bathroom wall and a bright orange retro hook on a door for some reason. I hope this review is helpful and allows you to find a place that doesn’t stink to high heaven of mould and has decent housekeeping. Have a great day :)
Great stay on 20th floor. Rooms clean and well stocked. Gym, pool,spa sauna fantastic. Service friendly and attentive. Location perfect to beach and shop. Great value.
Concierge were excellent going above and beyond and were extremely friendly. The rooms were clean if a bit tired and the place had all the facilities you could want. A short walk to the beach and all the cafes and restaurants. You could hear the traffic hum but worth it for the gorgeous view out to the mountains. Thoroughly enjoyed our stay.
This is a wonderful building that could not have a better location close to Pac Fair and the beach. The gym was fantastic and the staff at reception were very helpful and friendly. I would like to speak with the architect who designed the driveway though. They need to work on their traffic flow skills. Great place.