Desperately needs a major renovation in hallways and rooms. Lobby it the nicest part of the hotel. Location is the saving grace.
Pool tiles coming out and missing. Paint peeling off most walls. Hallways smell of mould and damp. Service is non existent and food prices are ridiculous and poor quality.
Pool area not cleaned each day(rubbish, towels and broken glass left around) nor did I ever see a pool clean or check the 3 days we stayed.
For the cost plus parking, plus anything else there are much much better actual 5 star hotels. This is 2 at best.
Anita Hancock
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January 03, 2025
Family travelling with a child with disability, and received exceptional service from the VIP team which made the stay relaxing and enjoyable for everyone! From the moment we checked in to the moment we left, we were looked after which made braving the crowds easy and less stressful. Thank you Marie, Daniel, Tim and your teams! We really appreciated your service and look forward to coming back soon!
Paula Homb
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January 07, 2025
Absolutely crap I wouldn't ever want to stay here again the staff are lazy in cleaning the rooms not up to 5 star standards not worth the money to stay.
I had to make my bed twice the first night and the second last day floors were dirty in the bathroom not vacuumed.
We asked the cleaner for milk and she said it was Minnie bar person's job.
The Sheraton hotel owners need to look at there staff and to pull there head and do there job properly. Also to put a smile on there face.
Also I had breakfast one morning in restaurant and they didn't ask us if we wanted a beverage.
I worked at air bnb for 2 years and I never had a complaint.
There was rubbish in the hallway on the table for the week. The hard working staff are the pool cleaners and the bbq Asian guy he was very polite.
It wasn't worth the money.
Amy Simpson
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November 27, 2024
Absolutely GORGEOUS! My all time favourite hotel on the Gold Coast. Amazing beachfront location, swim up pool bar and seafood buffet is my happy place!! All of the staff were all so wonderfully kind and welcoming. Will definitely be returning. Highly recommend.
Tom H
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December 02, 2024
The hotel in general needs a total renovation. There is nothing wrong there that $100 million won't fix. It looks like that will happen at some point in the near future, because they have obviously skipped a lot of maintenance there.
The rooms are equal to or worse than the oldest, least renovated Marriott you have been in. The worst part is when you go from the (nice ) lobby into the hallway to the rooms. As soon as you enter the hallway, it smells musty. The carpet is dirty and looks like its 30 years old. My room was quite a ways down and I kept hoping my room didn't smell like the depressing hallway, but it did. My room was a standard Marriott type room from the 1990's with very old carpet and windows. I'd guess that's when it was last renovated.
it had a very nice pool area and a great beach. Kids would love it.
Desperately needs a major renovation in hallways and rooms. Lobby it the nicest part of the hotel. Location is the saving grace. Pool tiles coming out and missing. Paint peeling off most walls. Hallways smell of mould and damp. Service is non existent and food prices are ridiculous and poor quality. Pool area not cleaned each day(rubbish, towels and broken glass left around) nor did I ever see a pool clean or check the 3 days we stayed. For the cost plus parking, plus anything else there are much much better actual 5 star hotels. This is 2 at best.
Family travelling with a child with disability, and received exceptional service from the VIP team which made the stay relaxing and enjoyable for everyone! From the moment we checked in to the moment we left, we were looked after which made braving the crowds easy and less stressful. Thank you Marie, Daniel, Tim and your teams! We really appreciated your service and look forward to coming back soon!
Absolutely crap I wouldn't ever want to stay here again the staff are lazy in cleaning the rooms not up to 5 star standards not worth the money to stay. I had to make my bed twice the first night and the second last day floors were dirty in the bathroom not vacuumed. We asked the cleaner for milk and she said it was Minnie bar person's job. The Sheraton hotel owners need to look at there staff and to pull there head and do there job properly. Also to put a smile on there face. Also I had breakfast one morning in restaurant and they didn't ask us if we wanted a beverage. I worked at air bnb for 2 years and I never had a complaint. There was rubbish in the hallway on the table for the week. The hard working staff are the pool cleaners and the bbq Asian guy he was very polite. It wasn't worth the money.
Absolutely GORGEOUS! My all time favourite hotel on the Gold Coast. Amazing beachfront location, swim up pool bar and seafood buffet is my happy place!! All of the staff were all so wonderfully kind and welcoming. Will definitely be returning. Highly recommend.
The hotel in general needs a total renovation. There is nothing wrong there that $100 million won't fix. It looks like that will happen at some point in the near future, because they have obviously skipped a lot of maintenance there. The rooms are equal to or worse than the oldest, least renovated Marriott you have been in. The worst part is when you go from the (nice ) lobby into the hallway to the rooms. As soon as you enter the hallway, it smells musty. The carpet is dirty and looks like its 30 years old. My room was quite a ways down and I kept hoping my room didn't smell like the depressing hallway, but it did. My room was a standard Marriott type room from the 1990's with very old carpet and windows. I'd guess that's when it was last renovated. it had a very nice pool area and a great beach. Kids would love it.