Great service and location. Very handy to John Flynn private hospital which was the reason for our visit. Apartment 19 was spacious and well presented.
Ranan A.H
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October 29, 2024
I booked this place through booking.com, and payed about $300 more compared to nearby apartments. I loved the location, and the leather furniture. The apartment had all we needed. However, we stayed for 6 nights, and there was no service provided whatsoever. There was a some small tiny sashet of dishwashing liquid that lasted one wash. We were there for 6 nights! They expected people to buy everything from toilet papers to tissues to hand soap. When I asked for a replacement rubbish bin plastic bag, I was first asked, how much longer is my stay. Luckily, the IGA is within a walking distance! So location wise it was perfect! Also, this building has everything, swimming pool, tennis court , gaming room ( ping-pong table). We really enjoyed staying here and we will come back. Basement parking is available. Lady at the reception was very nice and she waited for us to give us the keys. Tennis rackets and balls were inside the cupboard, so if you want to play, you don't need to go and ask for them!
Lea
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September 13, 2024
Arrived from driving from Sunshine Coast to be advised that the booking had not been received but were advised to leave as reception closes at 5pm Arrived 5 30 and was unable to find reception to discuss personally as it would be inconvenient for her to come down and open the gate. Luckily I rang around and found a much better accommodation with 2 floors with bedrooms upstairs with a private balcony and 2beds down stairs both with own bathroom.
The reception was very friendly and helpful with a late arrival and only 4 units in the block. Closer to everything and much more room for 3 people.
Nathan Cara Burford
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May 11, 2024
BE AWARE! We recently booked 3 apartments from New Zealand for an extended family holiday over Christmas. We were told they were the last 3 so would need to pay our deposit to secure them asap. We were sent an agreed price and so bank transfered a considerable deposit thinking all was sorted. A few days later we were informed that they had mucked up the price and were told we would need to pay a much larger amount. This pushed the price beyond what we could afford, despite this being illegal due to the written quote and deposit being paid. After a bit of back and forth we finally received our deposit back minus NZ$150. We questioned why we should be out of pocket for their issue but was told it wasn't their problem and they refused to send through any more money. Incredibly frustrating and terrible customer service leaving us helpless and out of pocket.
Angela Mann
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May 18, 2024
We were quoted for a family holiday and secured booking with a deposit. Days later we were told it was now another $1600 more as they mucked up. Illegal. They would not budge then refunded us $150 less. Terrible experience and stress for no holiday. Be careful.
Great service and location. Very handy to John Flynn private hospital which was the reason for our visit. Apartment 19 was spacious and well presented.
I booked this place through booking.com, and payed about $300 more compared to nearby apartments. I loved the location, and the leather furniture. The apartment had all we needed. However, we stayed for 6 nights, and there was no service provided whatsoever. There was a some small tiny sashet of dishwashing liquid that lasted one wash. We were there for 6 nights! They expected people to buy everything from toilet papers to tissues to hand soap. When I asked for a replacement rubbish bin plastic bag, I was first asked, how much longer is my stay. Luckily, the IGA is within a walking distance! So location wise it was perfect! Also, this building has everything, swimming pool, tennis court , gaming room ( ping-pong table). We really enjoyed staying here and we will come back. Basement parking is available. Lady at the reception was very nice and she waited for us to give us the keys. Tennis rackets and balls were inside the cupboard, so if you want to play, you don't need to go and ask for them!
Arrived from driving from Sunshine Coast to be advised that the booking had not been received but were advised to leave as reception closes at 5pm Arrived 5 30 and was unable to find reception to discuss personally as it would be inconvenient for her to come down and open the gate. Luckily I rang around and found a much better accommodation with 2 floors with bedrooms upstairs with a private balcony and 2beds down stairs both with own bathroom. The reception was very friendly and helpful with a late arrival and only 4 units in the block. Closer to everything and much more room for 3 people.
BE AWARE! We recently booked 3 apartments from New Zealand for an extended family holiday over Christmas. We were told they were the last 3 so would need to pay our deposit to secure them asap. We were sent an agreed price and so bank transfered a considerable deposit thinking all was sorted. A few days later we were informed that they had mucked up the price and were told we would need to pay a much larger amount. This pushed the price beyond what we could afford, despite this being illegal due to the written quote and deposit being paid. After a bit of back and forth we finally received our deposit back minus NZ$150. We questioned why we should be out of pocket for their issue but was told it wasn't their problem and they refused to send through any more money. Incredibly frustrating and terrible customer service leaving us helpless and out of pocket.
We were quoted for a family holiday and secured booking with a deposit. Days later we were told it was now another $1600 more as they mucked up. Illegal. They would not budge then refunded us $150 less. Terrible experience and stress for no holiday. Be careful.