My Mother (85) and I stayed at the Runaway Bay Motor Inn in March 2025. Don’t stay here - attitude stinks. Comfy beds, kitchenette useful. But: the place is smelly, poorly maintained. There are three reminders of daily servicing - but there is no daily servicing provided. When we politely asked for the service given we were paying $200 a night, they asked us to leave. We didn’t as we knew we wouldn’t get the money back. My elderly Mother had to endure a cold shower, and TV was glitching. I cut some slack for post-Cyclone Alfred period; but it was the attitude of the owners/managers that stinks. Give them a miss. Gold Coast visitors deserve better.
Taima Booth
-
March 27, 2025
Exceptionally rude staff!!!!! To the point that it was actually shocking!
Don't own a hotel/ work with people with this attitude, I understand people have bad days, but every interaction from start to finish (over a several interactions, on several different days) were apauling & quite upsetting.
Took ages to get my deposit back, it didn't seem like I even would get it back (with zero reasons for doing so) a confusion with the booking & didn't even remotely want to help.
Really wouldnt recommend staying here.
Pick one of the many other locations near by.
So so rude!!!!!
Jesse Woo
-
January 09, 2025
Only stayed 1 night on NYE 2024.
Didn’t expect much because it was just a quick layover but I felt compelled to leave this deserving 5/5 review.
ROOM SIZE - Room is very spacious - it puts to shame all the big name hotel rooms.
ROOM INCLUSIONS - good firm couch, desk, small table and chairs in the decent sized kitchenette, sink, fridge Is larger than the typical mini bar fridge and even includes a small pitcher of cold water, microwave, toaster, kettle, basic cutlery, lots of lights even though the room was very well sun lit, comfortable bed, small wardrobe with hangers, carpeted.
BATHROOM - excellent cleanliness. Even has a glass cup. Old Style shower head which I MUCH prefer over the less functional modern fancy things in high end hotels, CLEAN, starter shampoo, conditioner and soap. Everything worked well. Good size bathroom and shower area.
Trisha's been the manager there for a while she says and was helpful, courteous, efficient band cared about what guests thought off the place.
We didn't use the pool or any facilities outside off the room.
Plenty of parking right on front off the rooms.
Quiet area.
No lifts and only has ground floor and first floor using stairs. If you can't lift luggage just be specific about requesting a ground floor room.
The room is not a picture post card of a highly furnished, manifestly ornate Venetian style hotel room. It's a perfectly functional, well cleaned, great sized, well kept motor inn or motel style room which will leave you wondering why you paid more for disappointing rooms in the bigger name hotels which simply don't measure up to expectations or value.
My wife and I thought very highly of this place but location wise prefer to be closer to Surfers or Broadbeach. That's the only reason we can't say we'll always come back.
Steve Creet
-
December 24, 2024
Very convenient and comfortable stay in Runaway Bay. Clean rooms with all necessities...Coffee/ Tea making facilities, toiletries, microwave, large size fridge, iron, swimming pool, comfortable bed, good shower, air conditioned rooms and ample parking. Also, close to restaurants nearby
Crystal Mannix
-
March 07, 2025
I went to check in for two rooms I booked, she was about to take a $400 deposit and then heads into the back room and comes back and tells me the rooms not available due to “plumbing”
Not even a phone call to advise me, also she was very rude the moment I walked into the door.
Extremely rude service.
My Mother (85) and I stayed at the Runaway Bay Motor Inn in March 2025. Don’t stay here - attitude stinks. Comfy beds, kitchenette useful. But: the place is smelly, poorly maintained. There are three reminders of daily servicing - but there is no daily servicing provided. When we politely asked for the service given we were paying $200 a night, they asked us to leave. We didn’t as we knew we wouldn’t get the money back. My elderly Mother had to endure a cold shower, and TV was glitching. I cut some slack for post-Cyclone Alfred period; but it was the attitude of the owners/managers that stinks. Give them a miss. Gold Coast visitors deserve better.
Exceptionally rude staff!!!!! To the point that it was actually shocking! Don't own a hotel/ work with people with this attitude, I understand people have bad days, but every interaction from start to finish (over a several interactions, on several different days) were apauling & quite upsetting. Took ages to get my deposit back, it didn't seem like I even would get it back (with zero reasons for doing so) a confusion with the booking & didn't even remotely want to help. Really wouldnt recommend staying here. Pick one of the many other locations near by. So so rude!!!!!
Only stayed 1 night on NYE 2024. Didn’t expect much because it was just a quick layover but I felt compelled to leave this deserving 5/5 review. ROOM SIZE - Room is very spacious - it puts to shame all the big name hotel rooms. ROOM INCLUSIONS - good firm couch, desk, small table and chairs in the decent sized kitchenette, sink, fridge Is larger than the typical mini bar fridge and even includes a small pitcher of cold water, microwave, toaster, kettle, basic cutlery, lots of lights even though the room was very well sun lit, comfortable bed, small wardrobe with hangers, carpeted. BATHROOM - excellent cleanliness. Even has a glass cup. Old Style shower head which I MUCH prefer over the less functional modern fancy things in high end hotels, CLEAN, starter shampoo, conditioner and soap. Everything worked well. Good size bathroom and shower area. Trisha's been the manager there for a while she says and was helpful, courteous, efficient band cared about what guests thought off the place. We didn't use the pool or any facilities outside off the room. Plenty of parking right on front off the rooms. Quiet area. No lifts and only has ground floor and first floor using stairs. If you can't lift luggage just be specific about requesting a ground floor room. The room is not a picture post card of a highly furnished, manifestly ornate Venetian style hotel room. It's a perfectly functional, well cleaned, great sized, well kept motor inn or motel style room which will leave you wondering why you paid more for disappointing rooms in the bigger name hotels which simply don't measure up to expectations or value. My wife and I thought very highly of this place but location wise prefer to be closer to Surfers or Broadbeach. That's the only reason we can't say we'll always come back.
Very convenient and comfortable stay in Runaway Bay. Clean rooms with all necessities...Coffee/ Tea making facilities, toiletries, microwave, large size fridge, iron, swimming pool, comfortable bed, good shower, air conditioned rooms and ample parking. Also, close to restaurants nearby
I went to check in for two rooms I booked, she was about to take a $400 deposit and then heads into the back room and comes back and tells me the rooms not available due to “plumbing” Not even a phone call to advise me, also she was very rude the moment I walked into the door. Extremely rude service.