Look, it’s more like a motel than a hotel.
The actual location is central, but the front gate was broken so entry was via the side gate which is very dangerous and hard to navigate in and out of.
The room was very dated, and the bed was like sleeping on a brick. The villa was falling apart. So run down and not unkept. A real shame considering the cost and where we could have stayed for the same price!
We ended up going home 2 days early as we just couldn’t stand how uncomfortable the bed was and how run down everything was, if someone went to the toilet the toilet would wake up the villa it was so old!!!
Caronne Carruthers-Taylor
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October 06, 2023
Clean, quiet, comfortable unit. Helpful staff - strictly only available during business hours 9-4. Secure garage & location.
Our 1 bedroom unit was at the front of a larger section with 2 bedrooms, which was fine. However it was separated by a locked door on a tiled surface, so some noise from next door can be heard. Lucky that nobody stayed there on the days that we were staying.
Jackie Li
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October 11, 2023
2 nights stay during shool holiday.
Room-The room felt damp, and it was apparent that it had not been used for a long time. The milk in the fridge had long since expired, and the blanket was smelly.
Service- They claimed $200 deposit for their pre-existing stain on the carpet. When I checked my credit card bank statements, I found the $200 deposit hasn't been refund after 2 weeks. I called the hotel and was told they claimed it for the stain, however I didn't receive any email or call for that matter after we checked out. It was present before we checked in.The room had clearly not been properly maintained, and this pre-existing stain should not have been attributed to us.
Overall, I can only give 1 star due to the service and room.
J M-River
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October 09, 2017
Second time staying here and not too bad. Villa we stayed in was alright, with good atmosphere and space. The gardens outside looked great too. Decent facilities, but main outdoor pool was too cold.
The attention to detail (e.g the milk provided with the hamper was 2 months out of date) however needs to be addressed and the entire resort altogether needs a bit of an upgrade to stay fresh. Overall, it was a decent place to stay.
Mary S
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March 14, 2017
My husband and I stayed here for 3 days. We loved our Villa. It was very spacious and relaxing. It was clean, beds was very comfortable. Bathroom was clean and huge. A garage with a washing machine and dryer. It's in a lovely location. We found it very handy and close to the places we drove to. Surfers Paradise wasn't far from us. A nice place to stay if you have a Family. We will definitely take our kids the next time we go for a holiday to Gold Coast.
Look, it’s more like a motel than a hotel. The actual location is central, but the front gate was broken so entry was via the side gate which is very dangerous and hard to navigate in and out of. The room was very dated, and the bed was like sleeping on a brick. The villa was falling apart. So run down and not unkept. A real shame considering the cost and where we could have stayed for the same price! We ended up going home 2 days early as we just couldn’t stand how uncomfortable the bed was and how run down everything was, if someone went to the toilet the toilet would wake up the villa it was so old!!!
Clean, quiet, comfortable unit. Helpful staff - strictly only available during business hours 9-4. Secure garage & location. Our 1 bedroom unit was at the front of a larger section with 2 bedrooms, which was fine. However it was separated by a locked door on a tiled surface, so some noise from next door can be heard. Lucky that nobody stayed there on the days that we were staying.
2 nights stay during shool holiday. Room-The room felt damp, and it was apparent that it had not been used for a long time. The milk in the fridge had long since expired, and the blanket was smelly. Service- They claimed $200 deposit for their pre-existing stain on the carpet. When I checked my credit card bank statements, I found the $200 deposit hasn't been refund after 2 weeks. I called the hotel and was told they claimed it for the stain, however I didn't receive any email or call for that matter after we checked out. It was present before we checked in.The room had clearly not been properly maintained, and this pre-existing stain should not have been attributed to us. Overall, I can only give 1 star due to the service and room.
Second time staying here and not too bad. Villa we stayed in was alright, with good atmosphere and space. The gardens outside looked great too. Decent facilities, but main outdoor pool was too cold. The attention to detail (e.g the milk provided with the hamper was 2 months out of date) however needs to be addressed and the entire resort altogether needs a bit of an upgrade to stay fresh. Overall, it was a decent place to stay.
My husband and I stayed here for 3 days. We loved our Villa. It was very spacious and relaxing. It was clean, beds was very comfortable. Bathroom was clean and huge. A garage with a washing machine and dryer. It's in a lovely location. We found it very handy and close to the places we drove to. Surfers Paradise wasn't far from us. A nice place to stay if you have a Family. We will definitely take our kids the next time we go for a holiday to Gold Coast.