We had an amazing apartment (13C), lots of space and very clean and tidy with a beautiful view of the ocean. Location is brilliant. Facilities are great such as pool however our feedback would be that there was no toilet paper supplied, or cleaning products which we had to buy (not ideal on holiday and for price paid). Only one towel per person which wasn’t ideal but would stay again.
Sarah Lewis
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October 04, 2024
Incredible apartment with epic views of the whales in the morning!
We stayed in 13C and it was brilliant. Ideal
For 2 families with kids and the kitchen is incredible. Facilities in the complex are very dated and need a refresh.
The only real disappointment was how rude the receptionist is. She rejected a courier parcel with much needed expensive reading glasses because ‘it’s not my job to sign for parcels’ resulting in them getting lost in the post and when greeted as we passed she grunted if you were lucky.
On the last day, one lovely receptionist had previously told us we could use the pool until our flight later that day (we asked to stay until 3pm after a 7 night stay) but then the unpleasant lady revoked it when it came to the time and when I nicely explained we had been told we could, she very rudely said she changed her mind and we had to leave at midday.
Totally get that they are busy and sure we were asking for extra but her manner was unnecessarily rude. Such a shame one person can tarnish an otherwise amazing place for a family holiday and I heard other guests laughing about how rude she was and ‘not to ask the dragon lady for anything’
Maybe customer service isn’t your best career path love? 🤣
Definitely try Bilboa restaurant nearby!
Also bring your own towels! You get one each for the week.
Robyn Knott
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August 11, 2024
Beautiful location right on beach with heated pool. Rooms can be original, partially renovated or fully refurbished. Some have air conditioning some don't. Some are beautifully furnished and some not so. However, the location is excellent. Bus stop outside the door. Supermarket nearby. Clean and comfortable accommodation with helpful staff.
Mark Grimley
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July 12, 2024
The location, view and size of the apartment was wonderful. However, there were a few issues that need mentioning. We booked an apartment with a double bed and two single beds for our teenage son and daughter. Upon arrival, we had an apartment with two double beds. In the end the kids were fighting over the couch to sleep on because the mattress on one of the beds was unbearably hard.
We also arrived to no power in the kitchen. One of the switches had tripped but the metre board was in a locked cupboard???
Lastly, someone was doing renovations to the apartment above. Two days of hearing a rotary hammer drill being used till 6pm at night.
Caity C
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April 01, 2024
Very nice luxury place to stay, perfect spot for the family and locals are lovely, nice spot right on the beach perfect for morning dips,
Has a water slide that goes into the pool.
Since other people live here you don’t get much service from staff and only saw 1 lady who worked at reception for 3-4 hours a day. If your staying here for more than 8 days then you get your bed made (yipee). Highly recommend tho just it’s really staff less 🤣🤣🤣. (Views are amazing perfect for taking photos)
Our Address
973 Gold Coast Hwy, Palm Beach QLD 4221, Australia
We had an amazing apartment (13C), lots of space and very clean and tidy with a beautiful view of the ocean. Location is brilliant. Facilities are great such as pool however our feedback would be that there was no toilet paper supplied, or cleaning products which we had to buy (not ideal on holiday and for price paid). Only one towel per person which wasn’t ideal but would stay again.
Incredible apartment with epic views of the whales in the morning! We stayed in 13C and it was brilliant. Ideal For 2 families with kids and the kitchen is incredible. Facilities in the complex are very dated and need a refresh. The only real disappointment was how rude the receptionist is. She rejected a courier parcel with much needed expensive reading glasses because ‘it’s not my job to sign for parcels’ resulting in them getting lost in the post and when greeted as we passed she grunted if you were lucky. On the last day, one lovely receptionist had previously told us we could use the pool until our flight later that day (we asked to stay until 3pm after a 7 night stay) but then the unpleasant lady revoked it when it came to the time and when I nicely explained we had been told we could, she very rudely said she changed her mind and we had to leave at midday. Totally get that they are busy and sure we were asking for extra but her manner was unnecessarily rude. Such a shame one person can tarnish an otherwise amazing place for a family holiday and I heard other guests laughing about how rude she was and ‘not to ask the dragon lady for anything’ Maybe customer service isn’t your best career path love? 🤣 Definitely try Bilboa restaurant nearby! Also bring your own towels! You get one each for the week.
Beautiful location right on beach with heated pool. Rooms can be original, partially renovated or fully refurbished. Some have air conditioning some don't. Some are beautifully furnished and some not so. However, the location is excellent. Bus stop outside the door. Supermarket nearby. Clean and comfortable accommodation with helpful staff.
The location, view and size of the apartment was wonderful. However, there were a few issues that need mentioning. We booked an apartment with a double bed and two single beds for our teenage son and daughter. Upon arrival, we had an apartment with two double beds. In the end the kids were fighting over the couch to sleep on because the mattress on one of the beds was unbearably hard. We also arrived to no power in the kitchen. One of the switches had tripped but the metre board was in a locked cupboard??? Lastly, someone was doing renovations to the apartment above. Two days of hearing a rotary hammer drill being used till 6pm at night.
Very nice luxury place to stay, perfect spot for the family and locals are lovely, nice spot right on the beach perfect for morning dips, Has a water slide that goes into the pool. Since other people live here you don’t get much service from staff and only saw 1 lady who worked at reception for 3-4 hours a day. If your staying here for more than 8 days then you get your bed made (yipee). Highly recommend tho just it’s really staff less 🤣🤣🤣. (Views are amazing perfect for taking photos)