I came here in 2023 and I found it to be great. Now in 2024 it has become a place only concerned with beuracracy and making money. The patients are a commodity. Most of the nurses that used to be kind are angry and mean now (I can only assume this is due to policies changing higher up). They have made many many budget cuts which has led to a steep decline in the quality of care. The nurses can't even keep up to date with policy changes and are inconsistent with what they tell patients. It doesn't feel like a safe and caring space to recover in anymore. It feels like a jail now. It is absolutely awful and I know many patients who now refuse to return here because of how awful it has become. There is no humanity or empathy anymore and I hope they're ashamed. If you have a child (even adult child) who suffers from psychosis (but not at risk of harming others) or has hallucinations I would not recommend sending them here. They will be demonised and treated like misbehaving inmates instead of people who need help, care and kindness. Please take your loved ones somewhere else where the staff actually care.
When another patient had a hallucination and was terrified the nurses response was "isn't it a bit late to be dealing with all this?". She is a NIGHT nurse staff. It is her job to work through the night. As others said night nurses are just here for an easy pay check the woman who dealt with us was so awful.
Notice the only good reviews are from the day procedure surgery downstairs and nothing positive about the psychiatric Inpatient stay. In the last few years this place has become an uncaring beuracratic machine that just see patients as an ATM. Also note if you sort the reviews by newest you can see that the majority of new reviews are quite terrible ans the reviews used to be a lot better.
Susan Gomez
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June 22, 2024
Thank you everyone at the day surgery. I went in for a day procedure on Friday feeling very poorly after a reaction to some prep medications and was treated by the most incredible caring and kind team there. I can't thank you all enough you were all wonderful
Definitely recommend the day surgery
Lance Horrigan
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April 02, 2024
I would like to say a big thank you to the whole team at Robina Private Hospital. Dr Braund and Dr Conallin were amazing and extremely professional. The nursing team were amazing and made me feel very comfortable and very well looked after. I would like to make a special mention to the nurses who looked after me after my procedure. An extra special mention to the Scottish nurse ( sorry I can't remember your name) who put me through admission you are a true asset to the hospital.
Brendon Sinclair
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March 26, 2024
I was admitted for a Day Procedure. The Unit ran like a well oiled machine. The staff were so professional, friendly and knowledagble.
Communication re what will happen next was exceptional. The post procedure report and follow up were spot on.
Very positive experience from admission to discharge. Thanks all.
Gary Lewis
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June 19, 2024
My phychatrist was brilliant at first. Then became to busy. I was admitted for 50 days . They billed Bupa for 36 consultations, I had 16.
I really liked Dr Mannfred Penzhorn. Now I don't
I came here in 2023 and I found it to be great. Now in 2024 it has become a place only concerned with beuracracy and making money. The patients are a commodity. Most of the nurses that used to be kind are angry and mean now (I can only assume this is due to policies changing higher up). They have made many many budget cuts which has led to a steep decline in the quality of care. The nurses can't even keep up to date with policy changes and are inconsistent with what they tell patients. It doesn't feel like a safe and caring space to recover in anymore. It feels like a jail now. It is absolutely awful and I know many patients who now refuse to return here because of how awful it has become. There is no humanity or empathy anymore and I hope they're ashamed. If you have a child (even adult child) who suffers from psychosis (but not at risk of harming others) or has hallucinations I would not recommend sending them here. They will be demonised and treated like misbehaving inmates instead of people who need help, care and kindness. Please take your loved ones somewhere else where the staff actually care. When another patient had a hallucination and was terrified the nurses response was "isn't it a bit late to be dealing with all this?". She is a NIGHT nurse staff. It is her job to work through the night. As others said night nurses are just here for an easy pay check the woman who dealt with us was so awful. Notice the only good reviews are from the day procedure surgery downstairs and nothing positive about the psychiatric Inpatient stay. In the last few years this place has become an uncaring beuracratic machine that just see patients as an ATM. Also note if you sort the reviews by newest you can see that the majority of new reviews are quite terrible ans the reviews used to be a lot better.
Thank you everyone at the day surgery. I went in for a day procedure on Friday feeling very poorly after a reaction to some prep medications and was treated by the most incredible caring and kind team there. I can't thank you all enough you were all wonderful Definitely recommend the day surgery
I would like to say a big thank you to the whole team at Robina Private Hospital. Dr Braund and Dr Conallin were amazing and extremely professional. The nursing team were amazing and made me feel very comfortable and very well looked after. I would like to make a special mention to the nurses who looked after me after my procedure. An extra special mention to the Scottish nurse ( sorry I can't remember your name) who put me through admission you are a true asset to the hospital.
I was admitted for a Day Procedure. The Unit ran like a well oiled machine. The staff were so professional, friendly and knowledagble. Communication re what will happen next was exceptional. The post procedure report and follow up were spot on. Very positive experience from admission to discharge. Thanks all.
My phychatrist was brilliant at first. Then became to busy. I was admitted for 50 days . They billed Bupa for 36 consultations, I had 16. I really liked Dr Mannfred Penzhorn. Now I don't