Rang and made an appointment for a yellow fever vaccination only to tell us on arrival that no one was qualified to do it.
A 45 minute drive each way it definitely was not a good experience.
Train your staff so they know what you can and can’t do.
Jordan van Dorp
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November 14, 2024
I rang to make a appointment for my toddler and explained what I was making a appointment for, the male receptionist said he knew exactly what I was coming in for and could be done that day at 3pm.
Turned up for appt to be told by doctor that it was alot of admin and he was too busy and I needed to see the nurse. I was rebooked for today (two days later) at 9am to see the nurse. Confirmation came through yesterday to confirm appointment at 9.10am. I replied yes. Turned up today for appointment to be told there was no appointment for my son and there was no nurse working that morning and could I come back in the afternoon. Female receptionist today was apologetic so that was something but the whole experience here was a total waste of time and very disorganised. Will not be returning. Very disappointed to say the least!
Vanessa Antonios
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November 07, 2024
Absolutely brilliant. The young India doctor that saw me today was AMAZING!!! I don’t say that lightly but he is sooo deserving of the good review as I’ve never had such an amazing doctor as this young man. I’m 59 and have seen many dr’s thru out my life time, but this Dr. All in can say is wow!! Never have I experienced such a wonderful knowledgeable doctor in my life time, AND he took the time to explain everything, he is simply remarkable!!!! 😊🙏
Clive Vale
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September 18, 2024
Dr Praveen is one of the best drs I've had in my 70years. He is caring, non judgmental and goes out of his way. The receptionist (I think it's Kristy) is also wonderful.
Kev Buckley
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September 30, 2024
As a new patient the service was friendly, professional and very thorough. I was not rushed and was made feel as though I had been coming to the practice for years!
Our Address
shop1/100 Cheltenham Dr, Robina QLD 4226, Australia
Rang and made an appointment for a yellow fever vaccination only to tell us on arrival that no one was qualified to do it. A 45 minute drive each way it definitely was not a good experience. Train your staff so they know what you can and can’t do.
I rang to make a appointment for my toddler and explained what I was making a appointment for, the male receptionist said he knew exactly what I was coming in for and could be done that day at 3pm. Turned up for appt to be told by doctor that it was alot of admin and he was too busy and I needed to see the nurse. I was rebooked for today (two days later) at 9am to see the nurse. Confirmation came through yesterday to confirm appointment at 9.10am. I replied yes. Turned up today for appointment to be told there was no appointment for my son and there was no nurse working that morning and could I come back in the afternoon. Female receptionist today was apologetic so that was something but the whole experience here was a total waste of time and very disorganised. Will not be returning. Very disappointed to say the least!
Absolutely brilliant. The young India doctor that saw me today was AMAZING!!! I don’t say that lightly but he is sooo deserving of the good review as I’ve never had such an amazing doctor as this young man. I’m 59 and have seen many dr’s thru out my life time, but this Dr. All in can say is wow!! Never have I experienced such a wonderful knowledgeable doctor in my life time, AND he took the time to explain everything, he is simply remarkable!!!! 😊🙏
Dr Praveen is one of the best drs I've had in my 70years. He is caring, non judgmental and goes out of his way. The receptionist (I think it's Kristy) is also wonderful.
As a new patient the service was friendly, professional and very thorough. I was not rushed and was made feel as though I had been coming to the practice for years!