This practice is amazing. Not only does the acupuncture help my chronic pain issues (Dr. Wu is an expert in his field), but the staff members are exceptional. I'd like to personally sing the praises of Tenille and Krystal. Both girls have a perfect balance of professionalism and personal service. They always remember patients names, conditions and circumstances. They are so efficient and constantly working flat out, yet they take the time to make patients feel cared for and important. The customer service is second to none, and they never hesitate to go above and beyond - despite the fast paced, demanding positions they hold. They are truly an asset to the practice, and I hope they are acknowledged and appreciated for all they offer. Exemplary work ladies! Always a pleasure to see you. Kellie - the chatterbox🙃
The Bodyboard Perspective
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November 18, 2024
By far the worst doctors I’ve ever had to deal with.
For the second time this year they have failed to call for a Tele consultation which has cost me a days wages.
Even after ringing them through the day 4 times to make sure that I would get a call
Doctor Helana still failed to do the consultation..
Do not recommend them for anything. Supposed owner Rama didn’t even apologise for his doctors uselessness.
If I could rate lower than a 1 star I would.
Eugene Iv Galperin
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July 31, 2024
About half a year ago I came to Galina with a slight irritation on my neck. After examining my problem, she prescribed me an ointment (for the feet!??!!). At first I didn’t pay attention to it and applied it for two days. On the third day everything was very swollen and itchy. When I came to this clinic again on the third day, Galina was not there and I got to Dr. Lawrence. He was honored to take the scrub and send it to the lab for testing and prescribed me steroids and antibiotics. The whole next week I suffered from itching and steroids that didn’t let me sleep!!!! It was horrible! After some time, I received an answer that I didn’t have any infection….
I never went back to them again.
Unfortunately, because of them I have been suffering for half a year with a simple problem that could have been solved if I had been diagnosed correctly and prescribed the right ointment as soon as it appeared. I advise everyone to stay away from this place if you value your health!!!
Xylo Aria
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August 28, 2024
My partner finally booked a doctor's consultation about his alcohol problem and not only did Dr Galina not help him at all but made him feel like he was wasting her time by coming to her for help. This lack of empathy is not only immoral in a doctor but also dangerous for a patient who needs help and who may not again work up the courage to make another appointment. If you need help, my suggestion would be to not go here.
Leanne Goode
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December 30, 2024
I booked a telehealth appointment for 9am and at 9.30 am I had not received a call so I phoned the drs to as what was happening and they said the dr was busy and I might get a call later that day I said that wasn’t good enough then she said they would let the dr know , then the dr called me on my husbands phone and I spoke to her and she said I had to come in to see her as I needed a script. Very bad customer service don’t bother making a phone appointment.
This practice is amazing. Not only does the acupuncture help my chronic pain issues (Dr. Wu is an expert in his field), but the staff members are exceptional. I'd like to personally sing the praises of Tenille and Krystal. Both girls have a perfect balance of professionalism and personal service. They always remember patients names, conditions and circumstances. They are so efficient and constantly working flat out, yet they take the time to make patients feel cared for and important. The customer service is second to none, and they never hesitate to go above and beyond - despite the fast paced, demanding positions they hold. They are truly an asset to the practice, and I hope they are acknowledged and appreciated for all they offer. Exemplary work ladies! Always a pleasure to see you. Kellie - the chatterbox🙃
By far the worst doctors I’ve ever had to deal with. For the second time this year they have failed to call for a Tele consultation which has cost me a days wages. Even after ringing them through the day 4 times to make sure that I would get a call Doctor Helana still failed to do the consultation.. Do not recommend them for anything. Supposed owner Rama didn’t even apologise for his doctors uselessness. If I could rate lower than a 1 star I would.
About half a year ago I came to Galina with a slight irritation on my neck. After examining my problem, she prescribed me an ointment (for the feet!??!!). At first I didn’t pay attention to it and applied it for two days. On the third day everything was very swollen and itchy. When I came to this clinic again on the third day, Galina was not there and I got to Dr. Lawrence. He was honored to take the scrub and send it to the lab for testing and prescribed me steroids and antibiotics. The whole next week I suffered from itching and steroids that didn’t let me sleep!!!! It was horrible! After some time, I received an answer that I didn’t have any infection…. I never went back to them again. Unfortunately, because of them I have been suffering for half a year with a simple problem that could have been solved if I had been diagnosed correctly and prescribed the right ointment as soon as it appeared. I advise everyone to stay away from this place if you value your health!!!
My partner finally booked a doctor's consultation about his alcohol problem and not only did Dr Galina not help him at all but made him feel like he was wasting her time by coming to her for help. This lack of empathy is not only immoral in a doctor but also dangerous for a patient who needs help and who may not again work up the courage to make another appointment. If you need help, my suggestion would be to not go here.
I booked a telehealth appointment for 9am and at 9.30 am I had not received a call so I phoned the drs to as what was happening and they said the dr was busy and I might get a call later that day I said that wasn’t good enough then she said they would let the dr know , then the dr called me on my husbands phone and I spoke to her and she said I had to come in to see her as I needed a script. Very bad customer service don’t bother making a phone appointment.