Title: Extremely Disappointed — Not Worth the Money
Review:
I am normally a very easy-going guest and have always left 5-star reviews. Sadly, this stay was extremely disappointing.
First, the internet was not working. Before booking, I confirmed internet availability, but when we arrived, there was no service because the owner had not paid the bill. We were even asked to pay the internet provider ourselves. Coastal Rental Management was contacted more than 10 times, but no one resolved the issue. I had to spend around $200 on my own mobile data for the week.
Second, there was loud construction noise from a site next to the building, which we were not informed about.
Third, the cleanliness was unacceptable — many utensils, cups, and glasses were dirty and had to be rewashed.
Fourth, the bathroom door did not close properly, causing water to leak all over the floor during showers. This was a serious safety hazard.
Other problems included:
Only one toilet roll provided for the entire week.
TV not working.
Lights going off one day due to circuit overload.
For the premium price we paid, this experience was completely unacceptable. I would not recommend staying here unless major improvements are made.
geda nival
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January 21, 2025
We celebrated our anniversary at Rhapsody Resort, and it was an unforgettable experience! From the moment we arrived, the service was exceptional—everyone was so welcoming and attentive. We loved the welcome gift, which were a lovely touch, and the views were absolutely stunning. The cafe downstairs had an amazing menu with delicious options, and we enjoyed every meal. Our stay was comfortable and relaxing, making it the perfect spot to celebrate our special occasion. Highly recommend this resort for anyone looking for a beautiful place to stay with excellent service also awesome location.
Beth S
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February 24, 2025
Great place! Right across from the beach with great views! We stayed in a very clean spacious one bedroom with kitchen. Arrive early to get your parking spot. Jonathan (duty manager) gave us great service at the front desk. Be sure to check out the 41st floor terrace! Awesome garden and views!
Wayne w
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April 06, 2025
Location is nice, right on the beach although construction next door isn't ideal. Rooftop area is a huge plus. We booked a 2 bedroom suite which was large and spacious with great views. My main issue with this place is that it sells itself as 5 stars and certainly charges 5 star prices, but just isn't equipped to a 5 star level. While the rooms really are nice, the carpets did look like they need a deep clean. There was a previous guests cutlery left in the dish washer. Shower head was broken, beds are really not 5 star, but rather cheap and uncomfortable and nothing like a nespresso or coffee plunger as you would expect these days in a 5 star hotel, rather just instant coffee sachets. So you pay a lot of money for a 5 star building with 3 to 4 star fixtures and sub 3 star cleanliness.
YURI TAKAMURA
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February 26, 2025
I stayed in a "one bedroom apartment ocean view" and also lent a cot which is for a fee.
It was very enough space even a one bedroom for a family of three. (Only in case, one of us is a baby.)
The cleanliness is perfect, the amenities are minimal but not lacking. The views from our room are so lovely. We could see the ocean as well as the riverside.
The location is also good to access the central city of Surfers Paradise by tram, which takes less than 10 minutes.
Our Address
3440 Surfers Paradise Blvd, Surfers Paradise QLD 4217, Australia
Title: Extremely Disappointed — Not Worth the Money Review: I am normally a very easy-going guest and have always left 5-star reviews. Sadly, this stay was extremely disappointing. First, the internet was not working. Before booking, I confirmed internet availability, but when we arrived, there was no service because the owner had not paid the bill. We were even asked to pay the internet provider ourselves. Coastal Rental Management was contacted more than 10 times, but no one resolved the issue. I had to spend around $200 on my own mobile data for the week. Second, there was loud construction noise from a site next to the building, which we were not informed about. Third, the cleanliness was unacceptable — many utensils, cups, and glasses were dirty and had to be rewashed. Fourth, the bathroom door did not close properly, causing water to leak all over the floor during showers. This was a serious safety hazard. Other problems included: Only one toilet roll provided for the entire week. TV not working. Lights going off one day due to circuit overload. For the premium price we paid, this experience was completely unacceptable. I would not recommend staying here unless major improvements are made.
We celebrated our anniversary at Rhapsody Resort, and it was an unforgettable experience! From the moment we arrived, the service was exceptional—everyone was so welcoming and attentive. We loved the welcome gift, which were a lovely touch, and the views were absolutely stunning. The cafe downstairs had an amazing menu with delicious options, and we enjoyed every meal. Our stay was comfortable and relaxing, making it the perfect spot to celebrate our special occasion. Highly recommend this resort for anyone looking for a beautiful place to stay with excellent service also awesome location.
Great place! Right across from the beach with great views! We stayed in a very clean spacious one bedroom with kitchen. Arrive early to get your parking spot. Jonathan (duty manager) gave us great service at the front desk. Be sure to check out the 41st floor terrace! Awesome garden and views!
Location is nice, right on the beach although construction next door isn't ideal. Rooftop area is a huge plus. We booked a 2 bedroom suite which was large and spacious with great views. My main issue with this place is that it sells itself as 5 stars and certainly charges 5 star prices, but just isn't equipped to a 5 star level. While the rooms really are nice, the carpets did look like they need a deep clean. There was a previous guests cutlery left in the dish washer. Shower head was broken, beds are really not 5 star, but rather cheap and uncomfortable and nothing like a nespresso or coffee plunger as you would expect these days in a 5 star hotel, rather just instant coffee sachets. So you pay a lot of money for a 5 star building with 3 to 4 star fixtures and sub 3 star cleanliness.
I stayed in a "one bedroom apartment ocean view" and also lent a cot which is for a fee. It was very enough space even a one bedroom for a family of three. (Only in case, one of us is a baby.) The cleanliness is perfect, the amenities are minimal but not lacking. The views from our room are so lovely. We could see the ocean as well as the riverside. The location is also good to access the central city of Surfers Paradise by tram, which takes less than 10 minutes.