Room was a good size but not cleaned well, sand all over the tiles inside and on the balcony a whole pile. Found a pair of tweezers left behind, no tea towel to dry dishes and aircon remote so hard to see controls, obviously needs new batteries. When I mentioned this at checkout it was a shrug of the shoulders reply.
Not worth the money we paid for 1 night.
Jade Villareal
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December 31, 2024
Terrible Experience – Not Worth $270 Per Night.
We deeply regret booking this hotel. For $270 a night, we would have been better off staying at a backpackers' hostel. The room reeked of musky mould, making it unbearable from the moment we walked in. The couch was so stained and smelly that we didn’t even want to sit on it or place our bags there. The curtains were also stained, and the windows appeared to have gone uncleaned for months.
The furniture was peeling, and the overall state of the room was appalling—it made us feel physically sick. We immediately went downstairs to speak with the admin staff, but they had no alternative rooms available (nor offered at the least a discount or an apology)
After reading other reviews (which I wish I had done beforehand), it’s clear this isn’t a new issue. Despite numerous complaints, nothing has been done to improve the conditions. At the very least, this hotel should replace its carpets, which are clearly contributing to the overwhelming musk and mouldy smell. Even just switching to tiles in all rooms rather than just some, would be a massive improvement.
The only redeeming factor was the bed, which was at least decent enough to sleep on. However, we stayed out most of the night to avoid being in the room and left as early as possible the next morning. I have stayed in multiple cheap hotels all around the world and this has been by far the worste accommodation I have ever stayed.
This place is far from worth the price and should seriously reconsider calling itself a "resort." Save your money and book elsewhere.
Lars F
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November 27, 2024
This resort accommodate a need in the market for travellers that want to stay in surface paradise without the high pricetag. We had some issues with our room but. Niroj managed to accommodate the requirements we needed for us to have had a good stay.
The customer service was great, and I’m told the swimming pool is amazing
Shelley
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January 10, 2025
Room very disappointing, holes in doors no security door lock or chain.everything locked up at 10 gates ext,got locked out at the river had to call reception to open it I WAS NOT HAPPY. RESTAURANT in the resort but has shut down,this is far from a resort ,to the managers clean this place up open the restaurant such a shame ,it is so run down, neglected
T Fisher
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October 23, 2024
For the budget conscious this is good value for what you get. Remember this is not a luxury 5star place. Rooms were decent size, we walked to Cavil Ave easily, pool was great. I think this was a good place to stay for the money.
Our Address
1 Paradise Island, Surfers Paradise QLD 4217, Australia
Room was a good size but not cleaned well, sand all over the tiles inside and on the balcony a whole pile. Found a pair of tweezers left behind, no tea towel to dry dishes and aircon remote so hard to see controls, obviously needs new batteries. When I mentioned this at checkout it was a shrug of the shoulders reply. Not worth the money we paid for 1 night.
Terrible Experience – Not Worth $270 Per Night. We deeply regret booking this hotel. For $270 a night, we would have been better off staying at a backpackers' hostel. The room reeked of musky mould, making it unbearable from the moment we walked in. The couch was so stained and smelly that we didn’t even want to sit on it or place our bags there. The curtains were also stained, and the windows appeared to have gone uncleaned for months. The furniture was peeling, and the overall state of the room was appalling—it made us feel physically sick. We immediately went downstairs to speak with the admin staff, but they had no alternative rooms available (nor offered at the least a discount or an apology) After reading other reviews (which I wish I had done beforehand), it’s clear this isn’t a new issue. Despite numerous complaints, nothing has been done to improve the conditions. At the very least, this hotel should replace its carpets, which are clearly contributing to the overwhelming musk and mouldy smell. Even just switching to tiles in all rooms rather than just some, would be a massive improvement. The only redeeming factor was the bed, which was at least decent enough to sleep on. However, we stayed out most of the night to avoid being in the room and left as early as possible the next morning. I have stayed in multiple cheap hotels all around the world and this has been by far the worste accommodation I have ever stayed. This place is far from worth the price and should seriously reconsider calling itself a "resort." Save your money and book elsewhere.
This resort accommodate a need in the market for travellers that want to stay in surface paradise without the high pricetag. We had some issues with our room but. Niroj managed to accommodate the requirements we needed for us to have had a good stay. The customer service was great, and I’m told the swimming pool is amazing
Room very disappointing, holes in doors no security door lock or chain.everything locked up at 10 gates ext,got locked out at the river had to call reception to open it I WAS NOT HAPPY. RESTAURANT in the resort but has shut down,this is far from a resort ,to the managers clean this place up open the restaurant such a shame ,it is so run down, neglected
For the budget conscious this is good value for what you get. Remember this is not a luxury 5star place. Rooms were decent size, we walked to Cavil Ave easily, pool was great. I think this was a good place to stay for the money.