Not sure what all the negative reviews are about, we thought it was absolutely fine. Location was perfect, rooms were quite dated but clean and had everything we needed. Considering the price, not sure what people are expecting. If we came back to Gold Coast we would definitely stay again.
Shaylei Aquilina
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March 26, 2025
So I stayed one night at this place, I was a little concerned due to the reviews about there being mold in the rooms but thankfully there wasn’t any mold in my room. First of all this is my first time ever paying $200 for a security deposit and it was quite a lot (I did that all of that back*) I originally booked a room for $125 when we arrived at the place the room we got put in was NOT the room that I have booked so I went back down to tell them and they said they told me there was a “mix up” in the booking and they said they’d give me a refund for the difference of the room which was $25. They are screaming poor due to the fact they tried to scam me $25 by giving me a room that I did not book and tried to get away with it. And they sent up an extra bed instead of moving us to another room and the bed had prickles running throughout the bed. Please be careful. The manager there was really nice he answered all my questions I wanted to know but the lady at the front desk she was nice just her customer service wasn’t that great, when talking to her it made me feel like I was absolutely wasting her time. Just dead straight face no emotion, no smiling. Nothing.
Okay now for the good side of things.
The place itself is really beautiful the views were nice the pools were nice although I didn’t try the steam room and the gym. I would recommend spending a little bit more spending to get somewhere nicer.
Lukas Lim
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May 09, 2025
Room was okay and "clean" but clearly had not been deep cleaned in a while with dust and grime anywhere that wasn't immediately obvious.
Air conditioner was broken. Made numerous complaints and even after an attempt to fix, nothing worked. Made a written complaint following stay and never received a response.
Staff are passable though a little dismissive and need to communicate better.
Location is good enough.
Charbel Charbel
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June 04, 2025
This hotel is a complete nightmare. The rooms are dirty and they do not clean them properly. The AC vents are filled with dust, the floors are filthy, and behind the couches and on the balcony is disgusting. The service from both staff and managers is terrible. Avoid this place at all costs!
Selina Sky
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January 23, 2025
Don't waste your money. The only good thing is the staff are very nice. The rooms are outdated and filthy. I had bugs & mould in my room. I don't know how this place is open with the amount of health concerns.. Surely needs to be investigated. The pool, gym & sauna is literally the ONLY nice part for this "resort". I wouldn't call it a resort as it doesn't offer anything different to a motel. The restaurant has closed down (most likely due to how unclean the place is). There's also no cutlery in the rooms or plates etc. I had ordered takeaway as I had a long day and had to use a teaspoon to eat it. Wouldn't stay here again unless upgrades and refurbished because the place has potential if in the right hands.
Our Address
1 Paradise Island, Surfers Paradise QLD 4217, Australia
Not sure what all the negative reviews are about, we thought it was absolutely fine. Location was perfect, rooms were quite dated but clean and had everything we needed. Considering the price, not sure what people are expecting. If we came back to Gold Coast we would definitely stay again.
So I stayed one night at this place, I was a little concerned due to the reviews about there being mold in the rooms but thankfully there wasn’t any mold in my room. First of all this is my first time ever paying $200 for a security deposit and it was quite a lot (I did that all of that back*) I originally booked a room for $125 when we arrived at the place the room we got put in was NOT the room that I have booked so I went back down to tell them and they said they told me there was a “mix up” in the booking and they said they’d give me a refund for the difference of the room which was $25. They are screaming poor due to the fact they tried to scam me $25 by giving me a room that I did not book and tried to get away with it. And they sent up an extra bed instead of moving us to another room and the bed had prickles running throughout the bed. Please be careful. The manager there was really nice he answered all my questions I wanted to know but the lady at the front desk she was nice just her customer service wasn’t that great, when talking to her it made me feel like I was absolutely wasting her time. Just dead straight face no emotion, no smiling. Nothing. Okay now for the good side of things. The place itself is really beautiful the views were nice the pools were nice although I didn’t try the steam room and the gym. I would recommend spending a little bit more spending to get somewhere nicer.
Room was okay and "clean" but clearly had not been deep cleaned in a while with dust and grime anywhere that wasn't immediately obvious. Air conditioner was broken. Made numerous complaints and even after an attempt to fix, nothing worked. Made a written complaint following stay and never received a response. Staff are passable though a little dismissive and need to communicate better. Location is good enough.
This hotel is a complete nightmare. The rooms are dirty and they do not clean them properly. The AC vents are filled with dust, the floors are filthy, and behind the couches and on the balcony is disgusting. The service from both staff and managers is terrible. Avoid this place at all costs!
Don't waste your money. The only good thing is the staff are very nice. The rooms are outdated and filthy. I had bugs & mould in my room. I don't know how this place is open with the amount of health concerns.. Surely needs to be investigated. The pool, gym & sauna is literally the ONLY nice part for this "resort". I wouldn't call it a resort as it doesn't offer anything different to a motel. The restaurant has closed down (most likely due to how unclean the place is). There's also no cutlery in the rooms or plates etc. I had ordered takeaway as I had a long day and had to use a teaspoon to eat it. Wouldn't stay here again unless upgrades and refurbished because the place has potential if in the right hands.