Dr Mah is the best dentist I have ever seen. He is super friendly, genuine & takes the time to get to know you. Our whole family now sees him as I have full trust in him.
Emily
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November 28, 2024
I arrived for my 3pm booking on Wednesday and was greeted by your reception staff, Claudia. Claudia looked me up in the system and found that my booking had been cancelled - much to my surprise. She explained that there was no confirmation. Confused, I explained I never received anything to confirm my appointment and asked what the confirmation process is. She said we text you a week out, two days out and then call if you do not respond (obviously I didn’t receive any of these). An apology was yet to be given at this point. She asked to confirm my mobile number and proceeded to read out someone else’s mobile number (breach of privacy). She then realised it must be the wrong patient profile, found mine and confirmed my number which was correct. She took no ownership (personal or business) in the mishap and displayed no sympathy, only giving a disingenuous sorry. This was a big inconvenience as I had to organise someone to look after my 7 month old. Connecting the dots, they have obviously booked me under another patient. If Claudia is a representation of the business’s morals, don’t bother and take your dental health elsewhere.
Matti
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November 14, 2024
Dr. Mahmoud Abdulrahman... Very friendly guy, but started to recommend things that didn't need to be done. In 15 years of going to a dentist, never heard of anyone requesting to remove a brace wire for no specific reason. I wanted a filling done but he consistently mentioned there is a risk of a root canal if the nerve is showing. Any logical person would know that if a dentist is drilling into a tooth to prepare it for a filling, they can at their own will, drill near the nerve in order to turn a filling job ($300) into a root canal job ($4000). I did not trust him based on his profit driven approach regarding the brace wire. Profit should not be prioritized over a patient's health. I won't blindly obey a so called "professional" without asking questions and evaluating their character or virtue. He didn't earn my trust or respect.
Sancha Ochsner
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August 09, 2024
Dr Mah is patient and very calm. My daughter has massive anxieties and he has helped her through a few procedures including one where she didn’t do well. The best humour and handles things as they come :) thank you for all the support she receives.
R B
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July 18, 2024
Terrible experience with the reception staff. I was offered by Pacific Smiles to cover the gap as I'm an AHM member. I was told to come back when I had my card. So when I got my card I drove back in from the sticks, it's a 1.5hour round trip. When I asked for the gap to be refunded I had an extremely rude young women tell me they don't do that. Eventually the manager came over and educated the rude staff member we do provide gap refunds to AHM members. She pretended to take my details and fill out a form and said I'd get the refund soon. I never got it. Just got stuffed around.
If your wondering why I havnt come back to get that $1000.00 worth of extra work done is because your staff stuffed me round and had no respect for the distance I have to travel, they are rude, and pretend to do things just to get you out of their face.
Extremely dissatisfied. Will be going back to my regular dentist and not taking any chances with these scammers.
Our Address
Robina Town Centre, 33 Robina Town Centre Dr, Robina QLD 4230, Australia
Dr Mah is the best dentist I have ever seen. He is super friendly, genuine & takes the time to get to know you. Our whole family now sees him as I have full trust in him.
I arrived for my 3pm booking on Wednesday and was greeted by your reception staff, Claudia. Claudia looked me up in the system and found that my booking had been cancelled - much to my surprise. She explained that there was no confirmation. Confused, I explained I never received anything to confirm my appointment and asked what the confirmation process is. She said we text you a week out, two days out and then call if you do not respond (obviously I didn’t receive any of these). An apology was yet to be given at this point. She asked to confirm my mobile number and proceeded to read out someone else’s mobile number (breach of privacy). She then realised it must be the wrong patient profile, found mine and confirmed my number which was correct. She took no ownership (personal or business) in the mishap and displayed no sympathy, only giving a disingenuous sorry. This was a big inconvenience as I had to organise someone to look after my 7 month old. Connecting the dots, they have obviously booked me under another patient. If Claudia is a representation of the business’s morals, don’t bother and take your dental health elsewhere.
Dr. Mahmoud Abdulrahman... Very friendly guy, but started to recommend things that didn't need to be done. In 15 years of going to a dentist, never heard of anyone requesting to remove a brace wire for no specific reason. I wanted a filling done but he consistently mentioned there is a risk of a root canal if the nerve is showing. Any logical person would know that if a dentist is drilling into a tooth to prepare it for a filling, they can at their own will, drill near the nerve in order to turn a filling job ($300) into a root canal job ($4000). I did not trust him based on his profit driven approach regarding the brace wire. Profit should not be prioritized over a patient's health. I won't blindly obey a so called "professional" without asking questions and evaluating their character or virtue. He didn't earn my trust or respect.
Dr Mah is patient and very calm. My daughter has massive anxieties and he has helped her through a few procedures including one where she didn’t do well. The best humour and handles things as they come :) thank you for all the support she receives.
Terrible experience with the reception staff. I was offered by Pacific Smiles to cover the gap as I'm an AHM member. I was told to come back when I had my card. So when I got my card I drove back in from the sticks, it's a 1.5hour round trip. When I asked for the gap to be refunded I had an extremely rude young women tell me they don't do that. Eventually the manager came over and educated the rude staff member we do provide gap refunds to AHM members. She pretended to take my details and fill out a form and said I'd get the refund soon. I never got it. Just got stuffed around. If your wondering why I havnt come back to get that $1000.00 worth of extra work done is because your staff stuffed me round and had no respect for the distance I have to travel, they are rude, and pretend to do things just to get you out of their face. Extremely dissatisfied. Will be going back to my regular dentist and not taking any chances with these scammers.