Made an appointment and be there 5min before as requested because I was a new patient. After submitted the form, waiting at the reception for 20min without any instructions from anyone. Finally a receptionist told me that Dr I booked has been on emergency procedure and they don't know what time I can get my treatment. Next available booking will be in 2 days and as I have a job my schedule is not that flexible. In the end, I booked the other dentist next day. I understand long waiting time at dentist and Dr had to treat emergency patients but I thought it would be a common manner to let me know Dr may not be available on time I booked as soon as they know about it. Disappointed the way they gave me the news that I may not be able to see Dr on the day I booked. Quick notice and response are always the key to have your job done properly in any field. I hope they understand all the patients need their help but also we spend our time and money to come to see them.
The receptionist lady was very kind and she apologised to me many times.
Napadeline Burke
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January 04, 2025
I recently had a teeth cleaning appointment with Dr. B. Kayala, and it was an excellent experience from start to finish. Dr. Kayala, along with her male assistant, demonstrated a high level of professionalism and skill throughout the entire process. Before beginning the treatment, Dr. Kayala took the time to thoroughly explain the issue with my teeth and outlined the steps of the procedure, ensuring I felt comfortable and informed. During the cleaning, she frequently checked in to make sure I was okay and made sure I was not experiencing any discomfort.
What truly stands out about Dr. Kayala is her genuine care for her patients. She is not a dentist simply focused on the financial side of things but is truly invested in helping people maintain their oral health and achieve a better smile. I left the appointment feeling well taken care of and confident in the care I received. I highly recommend Dr. Kayala to anyone looking for a compassionate and skilled Dentist!
Nathan Azzopardi
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November 28, 2024
Dr lizzy dove is the best dentist I’ve ever been to. No pain at all, and just a lovely human. All in all a great experience, which is odd to say about going to the dentist!
James Wheatley
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August 02, 2024
Veronica by far has the best personality and is especially good with kids. Professional and fun and my daughter has complete trust and feels comfortable. Also a big shout out to the dental assistant and thank you for your professionalism. Highly recommend pacific smiles.
TantraK
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December 18, 2024
Went in to get my toddler's teeth checked out as she had several injuries.
Found them as my private healthcare provider clinic and I just assumed I won't have to pay because I NEVER had to pay for any dental check ups.
At the end of the visit, I was charged a gap of $11, which was not much, but I was curious why I got charged, thinking it was the cover for children, so I spoke to my private health insurance and I was advised it was because I went in for a specific issue, not the 'Free dental and check up' package. There are different ID service for different dental services.
Service and staff were good, but I still feel cheated because I was not fully informed of the price involved and different services not fully covered. This information should have been provided when the appointment was made. It's the decent thing to do. But it wasn't, which was very cheeky of them.
Made an appointment and be there 5min before as requested because I was a new patient. After submitted the form, waiting at the reception for 20min without any instructions from anyone. Finally a receptionist told me that Dr I booked has been on emergency procedure and they don't know what time I can get my treatment. Next available booking will be in 2 days and as I have a job my schedule is not that flexible. In the end, I booked the other dentist next day. I understand long waiting time at dentist and Dr had to treat emergency patients but I thought it would be a common manner to let me know Dr may not be available on time I booked as soon as they know about it. Disappointed the way they gave me the news that I may not be able to see Dr on the day I booked. Quick notice and response are always the key to have your job done properly in any field. I hope they understand all the patients need their help but also we spend our time and money to come to see them. The receptionist lady was very kind and she apologised to me many times.
I recently had a teeth cleaning appointment with Dr. B. Kayala, and it was an excellent experience from start to finish. Dr. Kayala, along with her male assistant, demonstrated a high level of professionalism and skill throughout the entire process. Before beginning the treatment, Dr. Kayala took the time to thoroughly explain the issue with my teeth and outlined the steps of the procedure, ensuring I felt comfortable and informed. During the cleaning, she frequently checked in to make sure I was okay and made sure I was not experiencing any discomfort. What truly stands out about Dr. Kayala is her genuine care for her patients. She is not a dentist simply focused on the financial side of things but is truly invested in helping people maintain their oral health and achieve a better smile. I left the appointment feeling well taken care of and confident in the care I received. I highly recommend Dr. Kayala to anyone looking for a compassionate and skilled Dentist!
Dr lizzy dove is the best dentist I’ve ever been to. No pain at all, and just a lovely human. All in all a great experience, which is odd to say about going to the dentist!
Veronica by far has the best personality and is especially good with kids. Professional and fun and my daughter has complete trust and feels comfortable. Also a big shout out to the dental assistant and thank you for your professionalism. Highly recommend pacific smiles.
Went in to get my toddler's teeth checked out as she had several injuries. Found them as my private healthcare provider clinic and I just assumed I won't have to pay because I NEVER had to pay for any dental check ups. At the end of the visit, I was charged a gap of $11, which was not much, but I was curious why I got charged, thinking it was the cover for children, so I spoke to my private health insurance and I was advised it was because I went in for a specific issue, not the 'Free dental and check up' package. There are different ID service for different dental services. Service and staff were good, but I still feel cheated because I was not fully informed of the price involved and different services not fully covered. This information should have been provided when the appointment was made. It's the decent thing to do. But it wasn't, which was very cheeky of them.