Highly recommend!
We have been here a few times and staff is always warm, welcoming and incredibly professional. The clinic is clean, modern and very well-organised. We are always seen right on time and the entire experience is always smooth and stress-free.
The dentist we saw took the time to explain everything clearly, answered all my questions and made me feel completely at ease. I also appreciated how upfront they were about pricing and treatment options - no surprises, just honesty and transparency.
It’s not often you leave a dental appointment smiling, but we did! We’ll definitely be back for regular check-ups!
lesley andersen
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March 19, 2025
I've always been extremely fearful of going to the dentist until I started going to this one. All the dentists here have been so kind, calm and gentle. Explaining all of the processes in simple terms.
I would recommend them to anyone.
Yuuki Isami
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December 11, 2024
Made an appointment and be there 5min before as requested because I was a new patient. After submitted the form, waiting at the reception for 20min without any instructions from anyone. Finally a receptionist told me that Dr I booked has been on emergency procedure and they don't know what time I can get my treatment. Next available booking will be in 2 days and as I have a job my schedule is not that flexible. In the end, I booked the other dentist next day. I understand long waiting time at dentist and Dr had to treat emergency patients but I thought it would be a common manner to let me know Dr may not be available on time I booked as soon as they know about it. Disappointed the way they gave me the news that I may not be able to see Dr on the day I booked. Quick notice and response are always the key to have your job done properly in any field. I hope they understand all the patients need their help but also we spend our time and money to come to see them.
The receptionist lady was very kind and she apologised to me many times.
Sam Charles
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March 19, 2025
Their booking system is a joke. 2 days after I made my initial booking I received a call to change it as they were fully booked at that time. I called on my way to my appointment today and was told that I wasnt in their system as I hadnt responded to an automated txt that was sent to me yesterday. This txt was marked as spam so I didnt even see it until this afternoon...how was I supposed to respond? Didnt think to maybe give me a call to confirm? Waste of my time.
This practice was recommended to me by my private health cover so I will be making a complaint with them also.
TantraK
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December 18, 2024
Went in to get my toddler's teeth checked out as she had several injuries.
Found them as my private healthcare provider clinic and I just assumed I won't have to pay because I NEVER had to pay for any dental check ups.
At the end of the visit, I was charged a gap of $11, which was not much, but I was curious why I got charged, thinking it was the cover for children, so I spoke to my private health insurance and I was advised it was because I went in for a specific issue, not the 'Free dental and check up' package. There are different ID service for different dental services.
Service and staff were good, but I still feel cheated because I was not fully informed of the price involved and different services not fully covered. This information should have been provided when the appointment was made. It's the decent thing to do. But it wasn't, which was very cheeky of them.
Highly recommend! We have been here a few times and staff is always warm, welcoming and incredibly professional. The clinic is clean, modern and very well-organised. We are always seen right on time and the entire experience is always smooth and stress-free. The dentist we saw took the time to explain everything clearly, answered all my questions and made me feel completely at ease. I also appreciated how upfront they were about pricing and treatment options - no surprises, just honesty and transparency. It’s not often you leave a dental appointment smiling, but we did! We’ll definitely be back for regular check-ups!
I've always been extremely fearful of going to the dentist until I started going to this one. All the dentists here have been so kind, calm and gentle. Explaining all of the processes in simple terms. I would recommend them to anyone.
Made an appointment and be there 5min before as requested because I was a new patient. After submitted the form, waiting at the reception for 20min without any instructions from anyone. Finally a receptionist told me that Dr I booked has been on emergency procedure and they don't know what time I can get my treatment. Next available booking will be in 2 days and as I have a job my schedule is not that flexible. In the end, I booked the other dentist next day. I understand long waiting time at dentist and Dr had to treat emergency patients but I thought it would be a common manner to let me know Dr may not be available on time I booked as soon as they know about it. Disappointed the way they gave me the news that I may not be able to see Dr on the day I booked. Quick notice and response are always the key to have your job done properly in any field. I hope they understand all the patients need their help but also we spend our time and money to come to see them. The receptionist lady was very kind and she apologised to me many times.
Their booking system is a joke. 2 days after I made my initial booking I received a call to change it as they were fully booked at that time. I called on my way to my appointment today and was told that I wasnt in their system as I hadnt responded to an automated txt that was sent to me yesterday. This txt was marked as spam so I didnt even see it until this afternoon...how was I supposed to respond? Didnt think to maybe give me a call to confirm? Waste of my time. This practice was recommended to me by my private health cover so I will be making a complaint with them also.
Went in to get my toddler's teeth checked out as she had several injuries. Found them as my private healthcare provider clinic and I just assumed I won't have to pay because I NEVER had to pay for any dental check ups. At the end of the visit, I was charged a gap of $11, which was not much, but I was curious why I got charged, thinking it was the cover for children, so I spoke to my private health insurance and I was advised it was because I went in for a specific issue, not the 'Free dental and check up' package. There are different ID service for different dental services. Service and staff were good, but I still feel cheated because I was not fully informed of the price involved and different services not fully covered. This information should have been provided when the appointment was made. It's the decent thing to do. But it wasn't, which was very cheeky of them.