I had an appointment with Dr. Ozberk. I had explained over the phone that it was not an emergency, but when I arrived, they told me it was just an “emergency appointment.” I tried to explain that I wanted to begin treatment to replace a front tooth that had turned black due to a damaged crown.
However, it was clear that no one had read or understood what I had described over the phone. They said it may have been a communication issue, which I accept as I'm not a native English speaker — but the receptionist is not a dentist, and no one clarified anything before the appointment.
Since I don’t have Medicare, I had to cover the cost myself. It was $71, and no one even looked inside my mouth. I come from a family of doctors and dentists, so I have some experience in the field.
To close the appointment, I had to explain to the receptionist what forms I needed to see if Bupa could cover part of the cost — which I doubt they will.
That was my experience. I don’t recommend this clinic. There was no real consideration given to the situation.
April Aworth
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February 14, 2025
Dr Sam made me feel very comfortable and was very thorough with his treatment explanation. The reception service was exceptional, very kind and was able to get me in for an emergency dentist appointment
Zoe
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November 05, 2024
Have been attending this clinic for years. However, just recently got private health and discovered that Pacific Smiles charge private health patients an extra $100+ dollars. Had this confirmed by both my insurer and the practice (only after they’d blatantly lied when I first queried it). Unethical and taking complete advantage of customers… will be finding a new dentist
a u
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September 05, 2024
I’m very happy with my experience with Pacific Smiles Burleigh.
Amanda at the reception was very welcoming and patient about settling my bill w/ particularities of my private health care.
Dr Singh was very thorough and professional.
I would recommend and will return to this clinic.
Samantha Inglis
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January 18, 2025
Dr Sam is a great Dentist. He is very thorough and provides great advice. He is good with adolescents and is very kind and caring.
Our Address
149 W Burleigh Rd, Burleigh Heads QLD 4220, Australia
I had an appointment with Dr. Ozberk. I had explained over the phone that it was not an emergency, but when I arrived, they told me it was just an “emergency appointment.” I tried to explain that I wanted to begin treatment to replace a front tooth that had turned black due to a damaged crown. However, it was clear that no one had read or understood what I had described over the phone. They said it may have been a communication issue, which I accept as I'm not a native English speaker — but the receptionist is not a dentist, and no one clarified anything before the appointment. Since I don’t have Medicare, I had to cover the cost myself. It was $71, and no one even looked inside my mouth. I come from a family of doctors and dentists, so I have some experience in the field. To close the appointment, I had to explain to the receptionist what forms I needed to see if Bupa could cover part of the cost — which I doubt they will. That was my experience. I don’t recommend this clinic. There was no real consideration given to the situation.
Dr Sam made me feel very comfortable and was very thorough with his treatment explanation. The reception service was exceptional, very kind and was able to get me in for an emergency dentist appointment
Have been attending this clinic for years. However, just recently got private health and discovered that Pacific Smiles charge private health patients an extra $100+ dollars. Had this confirmed by both my insurer and the practice (only after they’d blatantly lied when I first queried it). Unethical and taking complete advantage of customers… will be finding a new dentist
I’m very happy with my experience with Pacific Smiles Burleigh. Amanda at the reception was very welcoming and patient about settling my bill w/ particularities of my private health care. Dr Singh was very thorough and professional. I would recommend and will return to this clinic.
Dr Sam is a great Dentist. He is very thorough and provides great advice. He is good with adolescents and is very kind and caring.