Incredible reception staff helped me with an urgent medical matter and quickly had a Dr call me and they also bulk billed!!!
Thank you to the wonderful, caring receptionist and the thoughtful and kind Dr who helped me. You know who you are!!!!
Joyce Xia
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June 03, 2024
If I would give a zero or minus, I would
The receptionist and the clinic manager are extremely rude.
I was ringing around to see which clinic has the earliest appointment and I trying to get my son into an earliest appointment
My usual GP and clinic is booked out for this week.
I told the clinic manager at my Health Robina that my son was admitted to hospital last Dec because he had pneumonia and I concerned that he has the symptom again.
I was told there was no appointment today but tele appointment or face to face appointment available tomorrow.
However, as my son has not been to their clinic for 2 years, so he is not eligible for a tele appointment.
Also because he is coughing so he is not allowed to come to the clinic to have a face to face conversation either
The suggestion is I go somewhere else
Really, since when, the clinic can actually select patients and reject sick children.
Unbelievably
Kayled González
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November 17, 2023
Very bad experience that I do not wish anyone to go through. I first went with a pain in my pelvis and had to insist the GP to send me to get ultrasounds. When I received the results she called to make an urgente appointment. Once I had the appointment Dr Jyoti Ravikumar told me that she believed I had cancer… she sent me to an specialist to check what I had, but told me that “because of your symptoms I believe you have cancer”. Like that! There was no empathy or care at all. Instead of saying more investigation is needed, she basically gave a diagnosis in the spot. Not to say I was alone, had to drive home, freaked out after her “diagnosis”. I’m never coming back to this medical centre.
Amanda O'Brien
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November 28, 2023
I would like to say MyHealth Robina has the best receptionists and Doctors on the Gold Coast. Short waiting time, easy and available appointments, clean, friendly environment.
Extra thank you to Molly and Wendy are awesome.
ASDFGH AGUYGL
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August 04, 2023
I went here to see a GP because of my ingrown toenail. The GP persisted in making a microbiology test for me although I did NOT require for one, and the GP did NOT inform us that there will be any cost on the test. However, few weeks later I received an invoice from a company named Sullivan Nicolaides Pathology, referred by the GP that I had, claiming that I made a pathology medical service. I called MyHealth, and the receptionist claimed that they "can't do anything", and I "have to call that pathology company or call my insurance center", and hung up before I could say anything. I then tried to call back again, but the front desk hung up straight away.
The poor attitude of the receptionist and the action of recklessly charging customers without informing makes me very disappointed.
Our Address
Robina Town Centre, 4270b Robina Town Centre Dr, Robina QLD 4230, Australia
Incredible reception staff helped me with an urgent medical matter and quickly had a Dr call me and they also bulk billed!!! Thank you to the wonderful, caring receptionist and the thoughtful and kind Dr who helped me. You know who you are!!!!
If I would give a zero or minus, I would The receptionist and the clinic manager are extremely rude. I was ringing around to see which clinic has the earliest appointment and I trying to get my son into an earliest appointment My usual GP and clinic is booked out for this week. I told the clinic manager at my Health Robina that my son was admitted to hospital last Dec because he had pneumonia and I concerned that he has the symptom again. I was told there was no appointment today but tele appointment or face to face appointment available tomorrow. However, as my son has not been to their clinic for 2 years, so he is not eligible for a tele appointment. Also because he is coughing so he is not allowed to come to the clinic to have a face to face conversation either The suggestion is I go somewhere else Really, since when, the clinic can actually select patients and reject sick children. Unbelievably
Very bad experience that I do not wish anyone to go through. I first went with a pain in my pelvis and had to insist the GP to send me to get ultrasounds. When I received the results she called to make an urgente appointment. Once I had the appointment Dr Jyoti Ravikumar told me that she believed I had cancer… she sent me to an specialist to check what I had, but told me that “because of your symptoms I believe you have cancer”. Like that! There was no empathy or care at all. Instead of saying more investigation is needed, she basically gave a diagnosis in the spot. Not to say I was alone, had to drive home, freaked out after her “diagnosis”. I’m never coming back to this medical centre.
I would like to say MyHealth Robina has the best receptionists and Doctors on the Gold Coast. Short waiting time, easy and available appointments, clean, friendly environment. Extra thank you to Molly and Wendy are awesome.
I went here to see a GP because of my ingrown toenail. The GP persisted in making a microbiology test for me although I did NOT require for one, and the GP did NOT inform us that there will be any cost on the test. However, few weeks later I received an invoice from a company named Sullivan Nicolaides Pathology, referred by the GP that I had, claiming that I made a pathology medical service. I called MyHealth, and the receptionist claimed that they "can't do anything", and I "have to call that pathology company or call my insurance center", and hung up before I could say anything. I then tried to call back again, but the front desk hung up straight away. The poor attitude of the receptionist and the action of recklessly charging customers without informing makes me very disappointed.