We had a lovely family weekend away. Great pool area. Breakfast was really good with a lot of variety. Check in and out was very quick and professional, staff were friendly. Our room was on the road side of the resort, but it was very quiet. Beds were very comfortable. I definitely recommend staying at The Mercure Resort, it's in a very peaceful setting away from the hustle and bustle of the Gold Coast but a short drive away from everything. We will definitely be going back.
Michelle Jordan
-
September 05, 2024
Just came back from a 4 night stay. Loved the buffet breakfast and the pool was fabulous. Room was nice and quiet and staff were all very friendly. I don't normally notice but I have to say that the background music at the pool and bar was so good. Couldn't fault anything
Jen Fallu
-
August 21, 2024
Ants in block 6 - problem not solved. Given a can of bug spray and had to put up with them everywhere. All over toothbrushes & in the bath when taking a shower/bath. Easy fix by blocking the gaps, but reception didn’t care.
TV didn’t work. Reception sent someone to attempt a fix but they couldn’t get it working & they gave up. For 6 out of 8 days of our stay the TV didn’t work. Couldn’t get any TV channels or cast from our phones. Very disappointing.
Quality of food at the buffet is poor. Hot chocolates & coffees were watery & tasteless, but of course if you pay extra at the bar you can get a decent hot drink. Scrambled eggs are powdered and all the meant to be “hot” food was cold.
Rental car door got dented & the people responsible didn’t leave a note. No cameras in the underground car park even though signage says the area is monitored - they just have cameras at the entry/exit point.
Had a tiny amount of shampoo, conditioner & body wash that all ran out within a couple of days. Very frustrating that housekeeping didn’t check those levels when servicing the room. When washing hair and the products run out it’s annoying not being able to wash your hair!
Overall a disappointing stay. 3 stars is being generous.
Kanika Karki
-
July 06, 2024
We had a lovely family weekend away. Great pool area. Breakfast was really good with a lot of variety. Check in and out was very quick and professional, staff were friendly. Our room was on the road side of the resort, Me and my family liked the hotel very much. And my son enjoyed the hotel the most.
Faye Wiseman
-
June 19, 2024
Happy with the accommodation. A bit dated, but good value, clean and good linen. Staff were all very pleasant and helpful. Garden and surrounds were lovely and well maintained. Didn't use the pool, but did look well looked after, including the outdoor furniture. Understand that the units cannot include a lift, but due to our age and health problems, this was a concern. Didn't realize when we booked that this would be a problem, thus unfortunately will not return.
We had a lovely family weekend away. Great pool area. Breakfast was really good with a lot of variety. Check in and out was very quick and professional, staff were friendly. Our room was on the road side of the resort, but it was very quiet. Beds were very comfortable. I definitely recommend staying at The Mercure Resort, it's in a very peaceful setting away from the hustle and bustle of the Gold Coast but a short drive away from everything. We will definitely be going back.
Just came back from a 4 night stay. Loved the buffet breakfast and the pool was fabulous. Room was nice and quiet and staff were all very friendly. I don't normally notice but I have to say that the background music at the pool and bar was so good. Couldn't fault anything
Ants in block 6 - problem not solved. Given a can of bug spray and had to put up with them everywhere. All over toothbrushes & in the bath when taking a shower/bath. Easy fix by blocking the gaps, but reception didn’t care. TV didn’t work. Reception sent someone to attempt a fix but they couldn’t get it working & they gave up. For 6 out of 8 days of our stay the TV didn’t work. Couldn’t get any TV channels or cast from our phones. Very disappointing. Quality of food at the buffet is poor. Hot chocolates & coffees were watery & tasteless, but of course if you pay extra at the bar you can get a decent hot drink. Scrambled eggs are powdered and all the meant to be “hot” food was cold. Rental car door got dented & the people responsible didn’t leave a note. No cameras in the underground car park even though signage says the area is monitored - they just have cameras at the entry/exit point. Had a tiny amount of shampoo, conditioner & body wash that all ran out within a couple of days. Very frustrating that housekeeping didn’t check those levels when servicing the room. When washing hair and the products run out it’s annoying not being able to wash your hair! Overall a disappointing stay. 3 stars is being generous.
We had a lovely family weekend away. Great pool area. Breakfast was really good with a lot of variety. Check in and out was very quick and professional, staff were friendly. Our room was on the road side of the resort, Me and my family liked the hotel very much. And my son enjoyed the hotel the most.
Happy with the accommodation. A bit dated, but good value, clean and good linen. Staff were all very pleasant and helpful. Garden and surrounds were lovely and well maintained. Didn't use the pool, but did look well looked after, including the outdoor furniture. Understand that the units cannot include a lift, but due to our age and health problems, this was a concern. Didn't realize when we booked that this would be a problem, thus unfortunately will not return.