Kokonut Willys @ The Grand Hotel

360 Marine Parade, Labrador QLD 4215, Australia

About Kokonut Willys @ The Grand Hotel

3.9 / 5

from reviews

Is this your business?

    Wolf Hoffmannbeck
    -
    November 23, 2024

    Group of six tried this for the first time. It was very busy and subsequently quite noisy, however, the menu is extensive with a huge assortment of dishes. All the staff were absolutely amazing, attentive and helpful. The meals came quickly, were substantial, and everyone thought they were delicious. Prices were reasonable considering the size of the meals. We would definitely recommend this venue.

    luvto live
    -
    November 10, 2024

    A delish meal from all 4 adults. Nachos were huge. Steaks were great and cooked as per request. Calamari salad was delicious, could have had a little more calamari. Great prices and service. A great location. Will be back.

    Tamana Bismil
    -
    September 13, 2024

    Entirely disappointing and Poor service. 🤮🤢 I visited this restaurant on Wednesday night to celebrate a loved one's birthday. As locals living in Labrador, we were excited to try this place. We ordered a three-course meal, including grilled barramundi, salmon with rice, and garlic prawns. Unfortunately, the experience was far from satisfactory. The person who took our order was unprofessional and unsure about a simple request we made to swap the salmon for barramundi. After checking, she informed us that it would cost an additional $3, which we accepted, despite knowing that salmon is typically more expensive than barramundi. The most disappointing and upsetting part of the night was when I discovered bacon in my grilled prawns dish. The menu made no mention of bacon being included. It wasn't just a garnish—it was hidden at the bottom of the plate. I have never eaten bacon in my entire life because I dislike it. When I asked the supervisor about this, she claimed it was due to the fried rice I had ordered instead of jasmine rice. This explanation felt like a cover-up, and I found it dishonest. I was so distressed that I had to leave the table and run to the restroom, where I became physically ill. Despite the poor service, I tried to remain calm out of respect for the other customers. I’m sharing this experience to warn others that this restaurant is extremely disappointing, with unprofessional staff and poorly qualified chefs. It seems like their priority is taking your money rather than providing a quality dining experience. If it were possible, I would give this place a negative star rating. I strongly recommend avoiding this poorly managed restaurant.

    Same OG
    -
    June 22, 2024

    The service is excellent and the view is great. It was very busy when we went there. The portions are quite big so make sure you don't order too much! The wood wasn't bad. The prawn starter wasn't great but the grilled baby octopus was nice. The Indonesian chicken was good, just needed the chicken to be grilled before as it was a bit tasteless.

    Yanami Hugh
    -
    November 05, 2024

    Got over charged for a burnt tiny piece of sirloin steak. I ordered a sirloin steak not realising there was another option that was larger and more expensive and the waiter didn't ask at all which option I was after and then charged me for the more expensive one which is almost $10 more and brought me the tiniest piece of dry burnt beef. Very disappointing

    Kokonut Willys @ The Grand Hotel

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    360 Marine Parade, Labrador QLD 4215, Australia

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