Fantastic service every time! We always have an amazing stay at Marriott Gold Coast, and it never disappoints. We try to stay at least twice a year, and each visit is better than the last. The kids absolutely love it, and it’s always a great experience for the whole family. Highly recommend for anyone looking for a comfortable and welcoming stay.
Brodie Chapman
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November 22, 2024
I recently stayed at the JW Marriott Gold Coast, and while there were some positives, my overall experience was disappointing.
The room was nice, spacious, and well-kept, and the pool facilities seemed fantastic, though I didn’t get the chance to use them. However, several other aspects of the stay fell short.
First, the dining experience was incredibly frustrating. If you don’t make a reservation well in advance, you can’t eat at any of the restaurants. As someone with a busy schedule, I couldn’t commit to exact dining times, and walk-ins weren’t an option because the restaurants were always fully booked. Even the bar was consistently overcrowded, leaving no alternative.
One restaurant I did manage to dine at was the Japanese teppanyaki, and it was more suited to entertaining children than offering a proper dining experience. The chef at our table blasted Baby Shark and focused entirely on engaging with the children, ignoring the adults altogether. It felt chaotic and unrefined—not the level of service or atmosphere expected from a luxury hotel restaurant.
Second, I had an unpleasant interaction with a front desk staff member. When I asked if the sauna could be used without booking a treatment, her dismissive response was, “Are you for real?” Such unprofessional and rude behavior was deeply disappointing.
While there were good aspects to the stay, the lack of flexibility with dining, the childish nature of the Japanese restaurant, and the poor attitude of some staff left me with a negative impression. The property has potential, but I wouldn’t recommend it without significant improvements.
Rating: 2/5
Elijah Bundrock
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September 13, 2024
An Unforgettable Birthday Getaway at the Marriott Gold Coast
I recently stayed at the Marriott Gold Coast with my girlfriend to celebrate her birthday, and it was an experience we won't forget anytime soon. From the moment we arrived, we were treated to impeccable service and a warm, welcoming atmosphere.
The room was spacious and beautifully decorated, with a stunning view of the ocean that set the tone for a romantic getaway.
We were given complementary wine and a small balloon cake which was such a beautiful touch from the staff.
One of the highlights was the lagoon-style pool. It was like stepping into a tropical paradise, relaxing, and enjoying the sun.
Overall, the Marriott Gold Coast exceeded our expectations in every way. It’s the perfect spot for a special occasion or just a relaxing retreat. We’ll definitely be back!
Jia Yu
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November 10, 2024
We stayed at this hotel for three days to celebrate our child's birthday, and we were so lucky to have chosen this place. The staff was incredibly warm and welcoming, especially Mr. Amit. He was patient and professional during check-in, and every time we saw him around the hotel, he greeted us in such a gentlemanly manner and answered any questions we had. When he learned that we were there for our child's birthday, he even arranged a special birthday surprise, which was such a thoughtful touch. The hotel environment was clean and comfortable, and every restaurant we tried had excellent food. There were also various children’s activities, like chocolate and sushi-making workshops, which our child loved. This is a fantastic place for family vacations, and we had a wonderful time!
Tara Kelly
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October 01, 2024
We had an amazing stay here! It's definitely worth the price. The cleanliness of the hotel rooms is impeccable along with the customer service. Great place for families. Kids loved the pool and the buffet breakfast was amazing. Kids especially loved the donut wall ;) Will definately be staying again
Our Address
158 Ferny Ave, Surfers Paradise QLD 4217, Australia
Fantastic service every time! We always have an amazing stay at Marriott Gold Coast, and it never disappoints. We try to stay at least twice a year, and each visit is better than the last. The kids absolutely love it, and it’s always a great experience for the whole family. Highly recommend for anyone looking for a comfortable and welcoming stay.
I recently stayed at the JW Marriott Gold Coast, and while there were some positives, my overall experience was disappointing. The room was nice, spacious, and well-kept, and the pool facilities seemed fantastic, though I didn’t get the chance to use them. However, several other aspects of the stay fell short. First, the dining experience was incredibly frustrating. If you don’t make a reservation well in advance, you can’t eat at any of the restaurants. As someone with a busy schedule, I couldn’t commit to exact dining times, and walk-ins weren’t an option because the restaurants were always fully booked. Even the bar was consistently overcrowded, leaving no alternative. One restaurant I did manage to dine at was the Japanese teppanyaki, and it was more suited to entertaining children than offering a proper dining experience. The chef at our table blasted Baby Shark and focused entirely on engaging with the children, ignoring the adults altogether. It felt chaotic and unrefined—not the level of service or atmosphere expected from a luxury hotel restaurant. Second, I had an unpleasant interaction with a front desk staff member. When I asked if the sauna could be used without booking a treatment, her dismissive response was, “Are you for real?” Such unprofessional and rude behavior was deeply disappointing. While there were good aspects to the stay, the lack of flexibility with dining, the childish nature of the Japanese restaurant, and the poor attitude of some staff left me with a negative impression. The property has potential, but I wouldn’t recommend it without significant improvements. Rating: 2/5
An Unforgettable Birthday Getaway at the Marriott Gold Coast I recently stayed at the Marriott Gold Coast with my girlfriend to celebrate her birthday, and it was an experience we won't forget anytime soon. From the moment we arrived, we were treated to impeccable service and a warm, welcoming atmosphere. The room was spacious and beautifully decorated, with a stunning view of the ocean that set the tone for a romantic getaway. We were given complementary wine and a small balloon cake which was such a beautiful touch from the staff. One of the highlights was the lagoon-style pool. It was like stepping into a tropical paradise, relaxing, and enjoying the sun. Overall, the Marriott Gold Coast exceeded our expectations in every way. It’s the perfect spot for a special occasion or just a relaxing retreat. We’ll definitely be back!
We stayed at this hotel for three days to celebrate our child's birthday, and we were so lucky to have chosen this place. The staff was incredibly warm and welcoming, especially Mr. Amit. He was patient and professional during check-in, and every time we saw him around the hotel, he greeted us in such a gentlemanly manner and answered any questions we had. When he learned that we were there for our child's birthday, he even arranged a special birthday surprise, which was such a thoughtful touch. The hotel environment was clean and comfortable, and every restaurant we tried had excellent food. There were also various children’s activities, like chocolate and sushi-making workshops, which our child loved. This is a fantastic place for family vacations, and we had a wonderful time!
We had an amazing stay here! It's definitely worth the price. The cleanliness of the hotel rooms is impeccable along with the customer service. Great place for families. Kids loved the pool and the buffet breakfast was amazing. Kids especially loved the donut wall ;) Will definately be staying again