I would never recommend this practice. We took an appointment for iron infusion for my daughter. Got late by 20 mins, I understand that's our fault but rather than giving us next appointment. They said, Doctor will not do it at all, you need to find another doctor and there's no concrete reason for it.
If they didn't want to do it, they could have told us in advance and we could have took another appointment of different doctor.
Alysha Arrabal Pourewa
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October 25, 2023
I have been coming to Jacobs Well Medical Practice for 10 years. Don’t let the negative reviews fool you, I work in customer service, I know, but the receptionists are wonderful and constantly busy, but always willing to accomodate. Excellent patient care by the doctors, nurse and reception. I visit monthly for a medical condition and will travel regardless of where I live.
Cristy Osborne
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July 18, 2023
After being with this clinic for 11 years. I have never been treated so poorly by the new EN nurse when she is on reception. I got my time mixed up (by 1/2 hr) for my son with disabilities to be turned away. No phone call or anything. I already wait 3 weeks to see our regular doctor and that’s fine but when you have mental health issues and chronic issues a little leeway and empathy should be shown. I love my doctor but will now look for another one. Absolutely appalling
John S
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May 03, 2023
The Maori looking lady at the counter has ZERO people skills, and if she was one of my staff, she would lose her job. She was extremely rude when I visited yesterday. Wake up whoever runs this clinic! A rude receptionist could lead to a patient not bothering seeing a doctor, which could lead to the difference between life and death, so you need to ensure your employees at the front counter do all they can to make patients feel welcome.
Marina Forester
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November 03, 2023
Not willing to accommodate at all...very rude and disrespectful. Was spoken to by receptionist when in need and was told to be more organised with scripts even though the doctor had made the error. She was not going to help me see anyone and spoke condescendingly with a smug look on her face. She should not be allowed to be at front desk. Would never recommend this practice
Our Address
6/1162 Pimpama Jacobs Well Rd, Jacobs Well QLD 4208, Australia
I would never recommend this practice. We took an appointment for iron infusion for my daughter. Got late by 20 mins, I understand that's our fault but rather than giving us next appointment. They said, Doctor will not do it at all, you need to find another doctor and there's no concrete reason for it. If they didn't want to do it, they could have told us in advance and we could have took another appointment of different doctor.
I have been coming to Jacobs Well Medical Practice for 10 years. Don’t let the negative reviews fool you, I work in customer service, I know, but the receptionists are wonderful and constantly busy, but always willing to accomodate. Excellent patient care by the doctors, nurse and reception. I visit monthly for a medical condition and will travel regardless of where I live.
After being with this clinic for 11 years. I have never been treated so poorly by the new EN nurse when she is on reception. I got my time mixed up (by 1/2 hr) for my son with disabilities to be turned away. No phone call or anything. I already wait 3 weeks to see our regular doctor and that’s fine but when you have mental health issues and chronic issues a little leeway and empathy should be shown. I love my doctor but will now look for another one. Absolutely appalling
The Maori looking lady at the counter has ZERO people skills, and if she was one of my staff, she would lose her job. She was extremely rude when I visited yesterday. Wake up whoever runs this clinic! A rude receptionist could lead to a patient not bothering seeing a doctor, which could lead to the difference between life and death, so you need to ensure your employees at the front counter do all they can to make patients feel welcome.
Not willing to accommodate at all...very rude and disrespectful. Was spoken to by receptionist when in need and was told to be more organised with scripts even though the doctor had made the error. She was not going to help me see anyone and spoke condescendingly with a smug look on her face. She should not be allowed to be at front desk. Would never recommend this practice