I hadn't been to Grill'd for years, and there was no real reason for it, just many other burger places out there that I deemed better. Alas, I'm a HUGE F1 fanatic, even more so a huge Oscar Piastri fan, and well, I had to try the OP81 burger pack.
Honestly, it's so much better than expected, and I'm glad that's the case. And grill'd probably have the crunchiest tastiest chips I've had for a while, which is great! The burger was a work of art, well, in a sense. It may not have been picture perfect, but it was an amazing burger. On the smaller side, but the beef patty was on point, maybe a little dense, but that's what you get with a high-quality patty that gives you that steaky vibe.
I'm sure I'll be eating at Grill'd again for the food. Service wise, well, it's pretty much QR code ordering, so you really only get servers dropping your food off. However, there were servers roaming around asking tables, how everything is, and if anything else is needed.
Atmosphere, yeah, good at the Pacific fair location. It was fairly early and quiet, I can imagine it would be quite noisy during busy times
D K
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November 11, 2024
I ordered Green goodness burger with classic fries with chlli mayo. To be honest, it may be due to limited staff. My burger and fries came separately with the gap of 10 minutes. Burger bun was cold and fries had too much salt, staff forgot to bring spicy mayo which took another 2-3 minutes along with regular water. Really disappointed as staff came and served food from behind without eye contact. They can do much better.
ML Mitchell
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December 28, 2024
We were disappointed with our recent visit to Grill'd Pacific Fair. Upon entering, there was a noticeable film of grease on the floors, which felt unpleasant and gave the restaurant a neglected vibe. The dining tables also felt sticky, which wasn't ideal for enjoying a meal.
When our food arrived, the chips were extremely dark and oil soaked, clearly indicating that the fryer oil hadn’t been changed for some time. This is not the quality we’ve come to expect from Grill'd. Additionally, the staff seemed slow and lacked the usual energy and enthusiasm that typically make dining at Grill'd such a positive experience.
Overall, this visit did not reflect the standard we’re accustomed to with this brand. I hope management addresses these issues to bring the experience back to what it should be.
Jake Pearce
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March 24, 2025
We chose to sit in the outdoor area at Grill’d Pacific Fair, but unfortunately, the experience was disappointing from the start. The booth seating was damaged, with the backrest falling off, and every table around us was dirty. We ended up wiping down our own table using our son’s baby wipes.
We placed our order via the app. When the food arrived, our son’s juice was missing from his kids' pack, and the chips were cold. While the burgers were decent, the overall service let the experience down. When we asked the waitress about the missing juice, she casually mentioned they had run out and offered a water instead. She also noted that if we were willing to wait 15 minutes, more juice was on the way due to a stock run. We accepted a sparkling water instead.
Later, we requested a bottle of tap water and two glasses. After a long wait and having to follow up at the counter, the waitress finally returned with a bottle and two visibly dirty glasses. We politely asked for clean replacements, but the second set was still wet and had leftover rinse water inside, clearly just hand-washed without being dried properly. We chose not to use them.
Overall, the restaurant was dirty and poorly maintained. The floor inside was so slippery it felt unsafe, and basic cleanliness was clearly lacking – no serviettes on the tables and an overall unhygienic feel.
Unfortunately, we won’t be returning to Grill’d Pacific Fair. I hope this review encourages management to seriously address the cleanliness and staff service at this location.
Mia Marks
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April 21, 2025
got our drinks 20mins after food? burgers + chips took 30mins to come whilst there was only 4 others in restaurant at the time. staff were super slow and had zero urgency. food was really good but customer service and wait time needs to improve.
Our Address
Pacific Fair Shopping Centre Hooker Blvd &, Sunshine Blvd, Broadbeach QLD 4218, Australia
I hadn't been to Grill'd for years, and there was no real reason for it, just many other burger places out there that I deemed better. Alas, I'm a HUGE F1 fanatic, even more so a huge Oscar Piastri fan, and well, I had to try the OP81 burger pack. Honestly, it's so much better than expected, and I'm glad that's the case. And grill'd probably have the crunchiest tastiest chips I've had for a while, which is great! The burger was a work of art, well, in a sense. It may not have been picture perfect, but it was an amazing burger. On the smaller side, but the beef patty was on point, maybe a little dense, but that's what you get with a high-quality patty that gives you that steaky vibe. I'm sure I'll be eating at Grill'd again for the food. Service wise, well, it's pretty much QR code ordering, so you really only get servers dropping your food off. However, there were servers roaming around asking tables, how everything is, and if anything else is needed. Atmosphere, yeah, good at the Pacific fair location. It was fairly early and quiet, I can imagine it would be quite noisy during busy times
I ordered Green goodness burger with classic fries with chlli mayo. To be honest, it may be due to limited staff. My burger and fries came separately with the gap of 10 minutes. Burger bun was cold and fries had too much salt, staff forgot to bring spicy mayo which took another 2-3 minutes along with regular water. Really disappointed as staff came and served food from behind without eye contact. They can do much better.
We were disappointed with our recent visit to Grill'd Pacific Fair. Upon entering, there was a noticeable film of grease on the floors, which felt unpleasant and gave the restaurant a neglected vibe. The dining tables also felt sticky, which wasn't ideal for enjoying a meal. When our food arrived, the chips were extremely dark and oil soaked, clearly indicating that the fryer oil hadn’t been changed for some time. This is not the quality we’ve come to expect from Grill'd. Additionally, the staff seemed slow and lacked the usual energy and enthusiasm that typically make dining at Grill'd such a positive experience. Overall, this visit did not reflect the standard we’re accustomed to with this brand. I hope management addresses these issues to bring the experience back to what it should be.
We chose to sit in the outdoor area at Grill’d Pacific Fair, but unfortunately, the experience was disappointing from the start. The booth seating was damaged, with the backrest falling off, and every table around us was dirty. We ended up wiping down our own table using our son’s baby wipes. We placed our order via the app. When the food arrived, our son’s juice was missing from his kids' pack, and the chips were cold. While the burgers were decent, the overall service let the experience down. When we asked the waitress about the missing juice, she casually mentioned they had run out and offered a water instead. She also noted that if we were willing to wait 15 minutes, more juice was on the way due to a stock run. We accepted a sparkling water instead. Later, we requested a bottle of tap water and two glasses. After a long wait and having to follow up at the counter, the waitress finally returned with a bottle and two visibly dirty glasses. We politely asked for clean replacements, but the second set was still wet and had leftover rinse water inside, clearly just hand-washed without being dried properly. We chose not to use them. Overall, the restaurant was dirty and poorly maintained. The floor inside was so slippery it felt unsafe, and basic cleanliness was clearly lacking – no serviettes on the tables and an overall unhygienic feel. Unfortunately, we won’t be returning to Grill’d Pacific Fair. I hope this review encourages management to seriously address the cleanliness and staff service at this location.
got our drinks 20mins after food? burgers + chips took 30mins to come whilst there was only 4 others in restaurant at the time. staff were super slow and had zero urgency. food was really good but customer service and wait time needs to improve.