Get this… I am moving to a new place and was looking at joining gyms when out of the blue Sophie contacted me about looking at renewing my contract and getting some good deals. Just her being kind and friendly was enough for me to renew but in a different location. The phone call was great and she is a great communicator. 100% recommend talking to her and now back into the good life family!
Cassandra Duffill
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January 10, 2025
I was concerned about returning to Goodlife after issues in the past, cancelled memberships yet continuing to be charged, and having a nightmare time getting it cancelled.
The terms & conditions are not clearly explained, we were not informed that after cancelling (before the date of expiration of the membership) that you'd continue to be charged. The have received more than $200 extra, for continuing to charge fees after we had cancelled.
Even though I was unable to use the 3 month membership due to the first visit flaring a health condition that stopped me being able to continue, upon cancelling my husband and I have continued to be charged, due to "terms & conditions" that were not explained when we joined. We were even charged an administration fee for memberships we no longer have (that was refunded, yay a whole $9 back).
Goodlife have scored over $200 more based on dodgy "terms & conditions", after I had already paid for a 3 month membership I couldn't use. We cancelled before the date of renewal, which should be adequate. Had we be told the terms, we could have cancelled months ago.
I wouldn't recommend going here, try a family owned gym with better ethics.
Paul Bailey
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November 16, 2024
I was going to to start this review by writing all the good things about Goodlife Health Club Robina. I then decided to walk the review back and explain about myself. I have been retired for 18 years, and have had a number of health issues including cancer. I would now like to survive for a lot longer! I also have PTSD from my time in the Regular Army. Having positive people around me helps a lot with my mental and physical conditions. Going to Goodlife Robina is very helpful indeed , walking in the front door and being greeted by positive, friendly staff like Jess and Elisha makes me feel great. I enjoy attending Arena Classes with Dee, who is a great trainer. I also have recently rediscovered Body Balance on a Sunday with Magda. I'm sure Magda won't mind me writing this, I love listening to her accent! I feel great after doing Body Balance. I know keeping on the move is the best thing for my health.
Astrid Underdahl
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October 03, 2024
I love this place. Staff is friendly and efficient, the equipment is well maintained and clean. I’ve had a session with a personal trainer today, Jak was very approachable and was a very helpful and knew his business. I’m happy to be back after a few years with family sickness.
NnNn
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October 08, 2024
Staff are not at all welcoming, no hello or bye, no smiles, just always chatting amongst themselves. The car park situation is a joke out of the shops main hours, so if you have to search and find a park on the top level you can only get the stairs down but then you can’t take the stairs back up as they lock. They also hide the fitness passport behind the desk so you have to wait around until they can be bothered to speak to you. Overall, disappointed and plenty of other gyms. The gym itself is good.
Get this… I am moving to a new place and was looking at joining gyms when out of the blue Sophie contacted me about looking at renewing my contract and getting some good deals. Just her being kind and friendly was enough for me to renew but in a different location. The phone call was great and she is a great communicator. 100% recommend talking to her and now back into the good life family!
I was concerned about returning to Goodlife after issues in the past, cancelled memberships yet continuing to be charged, and having a nightmare time getting it cancelled. The terms & conditions are not clearly explained, we were not informed that after cancelling (before the date of expiration of the membership) that you'd continue to be charged. The have received more than $200 extra, for continuing to charge fees after we had cancelled. Even though I was unable to use the 3 month membership due to the first visit flaring a health condition that stopped me being able to continue, upon cancelling my husband and I have continued to be charged, due to "terms & conditions" that were not explained when we joined. We were even charged an administration fee for memberships we no longer have (that was refunded, yay a whole $9 back). Goodlife have scored over $200 more based on dodgy "terms & conditions", after I had already paid for a 3 month membership I couldn't use. We cancelled before the date of renewal, which should be adequate. Had we be told the terms, we could have cancelled months ago. I wouldn't recommend going here, try a family owned gym with better ethics.
I was going to to start this review by writing all the good things about Goodlife Health Club Robina. I then decided to walk the review back and explain about myself. I have been retired for 18 years, and have had a number of health issues including cancer. I would now like to survive for a lot longer! I also have PTSD from my time in the Regular Army. Having positive people around me helps a lot with my mental and physical conditions. Going to Goodlife Robina is very helpful indeed , walking in the front door and being greeted by positive, friendly staff like Jess and Elisha makes me feel great. I enjoy attending Arena Classes with Dee, who is a great trainer. I also have recently rediscovered Body Balance on a Sunday with Magda. I'm sure Magda won't mind me writing this, I love listening to her accent! I feel great after doing Body Balance. I know keeping on the move is the best thing for my health.
I love this place. Staff is friendly and efficient, the equipment is well maintained and clean. I’ve had a session with a personal trainer today, Jak was very approachable and was a very helpful and knew his business. I’m happy to be back after a few years with family sickness.
Staff are not at all welcoming, no hello or bye, no smiles, just always chatting amongst themselves. The car park situation is a joke out of the shops main hours, so if you have to search and find a park on the top level you can only get the stairs down but then you can’t take the stairs back up as they lock. They also hide the fitness passport behind the desk so you have to wait around until they can be bothered to speak to you. Overall, disappointed and plenty of other gyms. The gym itself is good.