Robina Goodlife is without doubt one of the best health clubs on the Gold Coast. Location is always important, and being close to facilities and parking is great for busy people. The staff are always important and the staff at Robina Goodlife are second to none. On arrival you meet staff members like Jacquie, Janelle and Tanya. They have a vast knowledge of the facilities, and can help no matter the issue. The large Reform Pilates room and equipment look very modern and inviting. There are many different Arena Classes and they have some great staff members like Dee. I usually attend the health club in the evening and find everybody to be very friendly. Being an older male, I'm always treated with utter respect by the young guys. It makes me think I'm another young guy, sadly I'm not!! If you haven't been to the facilities at Robina Goodlife, go and have a look around.
Lavinia Bonova
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September 16, 2024
Good gym but always so busy…And I don’t understand why do I have to pay for the automatic payment.It makes the pass more expensive then what I agree for.As soon as I cancel I got offered to subscribe again for 10$ a week less.
I am now going to look for a different gym.
Joanna Ericksen
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May 21, 2024
I recently joined this gym, because I was looking for variety in my gym sessions. I was offered an excellent deal for unlimited access, including 2 sessions with a PT for $49. The PT, Peter, was so helpful in showing me how to plan sessions to achieve my goals. He obviously listened and took into account all my needs. I am looking forward to regaining strength and flexibility through a range of classes, the pool and the equipment. The front desk service staff are also very friendly and helpful.
Tina J
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August 09, 2024
Dear manager,
I am writing to provide feedback about an unpleasant experience I had at Robina’s Gym with one of your receptionists at Friday night 9th Aug. As a regular customer who chooses this location because it's close to my home, so me and my partner both join goodlife. I value the services provided by your facility. However, my recent interaction left me feeling disrespected and dissatisfied.
On my last visit, I forgot to bring my membership card. I explained this to the receptionist, who then attempted to find my account using my mobile number, date of birth, and name, but was initially unsuccessful. During this process, her manner of speaking was rude and dismissive, which made me feel disrespected as a customer. Her attitude seemed to convey a sense of racial bias, and I felt that I was being treated differently because I am Asian.
Eventually, she found my account by trying my mobile number again, but instead of apologizing for the initial difficulty around 5-7min in locating my information, she remarked that I should remember which branch I registered at. I believe that a more professional approach would be to assist the customer without placing blame, especially since it is possible to locate accounts using a phone number, date of birth, or family name. When I pointed out that her approach was not good for customer service, she sarcastically replied with, "Good on you," and walk away which further reinforced the negative experience.
Additionally, the receptionist commented that if I had brought my card, this issue would not have occurred. While I understand the importance of bringing my membership card, I feel that everyone can occasionally forget their card, and it is the responsibility of the staff to assist members when needed. I visited during staff hours specifically to receive assistance with such issues.
I hope this feedback can be used to improve customer service and ensure a more respectful and supportive environment for all gym members. Thank you for taking the time to consider my concerns.
Wendy Ngatai
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August 04, 2024
I only do reformer Pilates. I love it and it's helped me immensely to regain movement after a double knee replacement and a hip replacement a year ago. Within 6 weeks I could feel a massive difference in my mobility and core strength.
Robina Goodlife is without doubt one of the best health clubs on the Gold Coast. Location is always important, and being close to facilities and parking is great for busy people. The staff are always important and the staff at Robina Goodlife are second to none. On arrival you meet staff members like Jacquie, Janelle and Tanya. They have a vast knowledge of the facilities, and can help no matter the issue. The large Reform Pilates room and equipment look very modern and inviting. There are many different Arena Classes and they have some great staff members like Dee. I usually attend the health club in the evening and find everybody to be very friendly. Being an older male, I'm always treated with utter respect by the young guys. It makes me think I'm another young guy, sadly I'm not!! If you haven't been to the facilities at Robina Goodlife, go and have a look around.
Good gym but always so busy…And I don’t understand why do I have to pay for the automatic payment.It makes the pass more expensive then what I agree for.As soon as I cancel I got offered to subscribe again for 10$ a week less. I am now going to look for a different gym.
I recently joined this gym, because I was looking for variety in my gym sessions. I was offered an excellent deal for unlimited access, including 2 sessions with a PT for $49. The PT, Peter, was so helpful in showing me how to plan sessions to achieve my goals. He obviously listened and took into account all my needs. I am looking forward to regaining strength and flexibility through a range of classes, the pool and the equipment. The front desk service staff are also very friendly and helpful.
Dear manager, I am writing to provide feedback about an unpleasant experience I had at Robina’s Gym with one of your receptionists at Friday night 9th Aug. As a regular customer who chooses this location because it's close to my home, so me and my partner both join goodlife. I value the services provided by your facility. However, my recent interaction left me feeling disrespected and dissatisfied. On my last visit, I forgot to bring my membership card. I explained this to the receptionist, who then attempted to find my account using my mobile number, date of birth, and name, but was initially unsuccessful. During this process, her manner of speaking was rude and dismissive, which made me feel disrespected as a customer. Her attitude seemed to convey a sense of racial bias, and I felt that I was being treated differently because I am Asian. Eventually, she found my account by trying my mobile number again, but instead of apologizing for the initial difficulty around 5-7min in locating my information, she remarked that I should remember which branch I registered at. I believe that a more professional approach would be to assist the customer without placing blame, especially since it is possible to locate accounts using a phone number, date of birth, or family name. When I pointed out that her approach was not good for customer service, she sarcastically replied with, "Good on you," and walk away which further reinforced the negative experience. Additionally, the receptionist commented that if I had brought my card, this issue would not have occurred. While I understand the importance of bringing my membership card, I feel that everyone can occasionally forget their card, and it is the responsibility of the staff to assist members when needed. I visited during staff hours specifically to receive assistance with such issues. I hope this feedback can be used to improve customer service and ensure a more respectful and supportive environment for all gym members. Thank you for taking the time to consider my concerns.
I only do reformer Pilates. I love it and it's helped me immensely to regain movement after a double knee replacement and a hip replacement a year ago. Within 6 weeks I could feel a massive difference in my mobility and core strength.