This place is awful. I would not recommend. I went in with a set of acrylics on and just simply wanted them removed (soaked), filed and some nail strengthener on to help the damage from the previous acrylic. After waiting a good while to start, the lady just started ripping them off my nail bed, she used a fake nail to slice under and rip them off. This really hurt and the lady knew I was uncomfortable and in pain. I got no apology she just carried on damaging my nails more and was not professional at all. I am certain in nail salons it is normal to have them soaked off and if I had wanted them ripped right off I would have done that at home. As it also was taking off my natural nail underneath which is what you want to avoid. She also failed to file my nails nicely and I left disappointed with rigged and uneven nails. I had to sit there for over 5 minutes with my arms in the air, which was also uncomfortable, to wait for the polish to dry whilst the lady went and ate her food in the staff room that I could see from my seat. This cost me 35 dollars which I think is appalling and I wish I had never of paid so much money for that kind of service.
Emily Inches
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October 24, 2024
Don’t recommend at all. I had long acrylics on and I asked for them to be cut shorter square and ombre. They had a fake hand next to me Showcasing their ombre Work to which I chose which one I wanted. Did not turn out how I expected the service was rough and I had to ask at least six times for the lady to correct the work she’d done as they looked awful… Extremely thick. So thick it’s like I had marbles on my nails or something.& after asking for them to be filed thinner to look like a normal acrylic they’re still thick & she explained they had to be so they stay adhered to the nail. When I left I had to get my own file and file all the funky sides where the acrylic was placed on my skin & top coat messily. One of my nails was covered in dust and she painted over it & the entire nail was lumpy to which I asked she fixed it & she said it was normal. I was cut multiple times which hurt…… and they’re still so lumpy. They’re not nice at all & it was $85 for an infill. This isn’t the first bad experience I’ve had here but I gave them the benefit of the doubt. Don’t recommend at all.
Hayley Golchert
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February 12, 2025
I will never return to this business to get my nails done ever again. The staff are rude and are very clearly saying nasty things about you to each other, not only that but to then be overcharged by $20 for nails that bubbled, warped and were ruined after less than 48 hours. Absolute waste of money
Kelly Roberts
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April 16, 2025
My daughter and I had a pedicure done here recently and the service was very unpleasant.
Staff were rude and clearly talking rudely about us to each other.
We asked for a gel pedicure and, no top coat was used on my daughter and when we got home my daughters gel had already come off 1 of her nails and didn't even bother to paint her little toe nails.
For $130 this isn't what I would expect.
Don't waste your time and money by going here.
George Ball
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November 15, 2023
!!DO NOT COME HERE UNLESS YOU'RE WILLING TO WASTE MONEY!!!
I never usually write reviews but this service and the customers service has been one of the most appalling and udderly disappointing experiences I've ever had to do with in a nail salon.
I first walked in to go get my nails done with acrylics and they sat me down and little did I know I was walking into my own NIGHTMARE! After taking my seat I had to wait 15 minutes and I know that doesn't sound like a lot but I already had a lady sat down with me to get started but the boss repeatedly came up to each nail technician and kept swapping them out with me each time I said what I wanted with the service. So I was already annoyed to begin with
After finally having one no technician stay longer than two minutes with me she began on my nails. I think her previous job before she started becoming a nail technician was a butcher because I have never been in such Pain and stressed out before when getting my nails done the way I have had with this lady! I repeatedly got cut and bled during this whole service thank god they have a TV because that was the only thing that could semi thing keeping me distracted from the hack and slash job on my hands! The lack of communication was the cherry of top for me because she didn't even speak to me once other then ask what shape I wanted!
Not to mention the level of how unhygienic this salon is compared to the others in Robina all the tools looks like they haven't been clean or replaced in the last 10 years!
After the torture session finished I payed 90!! Dollars for the most flat basic nails I've ever gotten when I could have gotten them down for 65 bucks easily!
Not even a week later one of the nails broke off and I called to get it fixed and you except due to it being such such a short time period that he'll be able to fix it for free but he said that it's my fault and I should be more careful even though I explained that I've literally pressed down on the faucet and it popped off. Very unprofessional!!!
Our Address
Shop 4037/19 Robina Town Centre Dr, Robina QLD 4230, Australia
This place is awful. I would not recommend. I went in with a set of acrylics on and just simply wanted them removed (soaked), filed and some nail strengthener on to help the damage from the previous acrylic. After waiting a good while to start, the lady just started ripping them off my nail bed, she used a fake nail to slice under and rip them off. This really hurt and the lady knew I was uncomfortable and in pain. I got no apology she just carried on damaging my nails more and was not professional at all. I am certain in nail salons it is normal to have them soaked off and if I had wanted them ripped right off I would have done that at home. As it also was taking off my natural nail underneath which is what you want to avoid. She also failed to file my nails nicely and I left disappointed with rigged and uneven nails. I had to sit there for over 5 minutes with my arms in the air, which was also uncomfortable, to wait for the polish to dry whilst the lady went and ate her food in the staff room that I could see from my seat. This cost me 35 dollars which I think is appalling and I wish I had never of paid so much money for that kind of service.
Don’t recommend at all. I had long acrylics on and I asked for them to be cut shorter square and ombre. They had a fake hand next to me Showcasing their ombre Work to which I chose which one I wanted. Did not turn out how I expected the service was rough and I had to ask at least six times for the lady to correct the work she’d done as they looked awful… Extremely thick. So thick it’s like I had marbles on my nails or something.& after asking for them to be filed thinner to look like a normal acrylic they’re still thick & she explained they had to be so they stay adhered to the nail. When I left I had to get my own file and file all the funky sides where the acrylic was placed on my skin & top coat messily. One of my nails was covered in dust and she painted over it & the entire nail was lumpy to which I asked she fixed it & she said it was normal. I was cut multiple times which hurt…… and they’re still so lumpy. They’re not nice at all & it was $85 for an infill. This isn’t the first bad experience I’ve had here but I gave them the benefit of the doubt. Don’t recommend at all.
I will never return to this business to get my nails done ever again. The staff are rude and are very clearly saying nasty things about you to each other, not only that but to then be overcharged by $20 for nails that bubbled, warped and were ruined after less than 48 hours. Absolute waste of money
My daughter and I had a pedicure done here recently and the service was very unpleasant. Staff were rude and clearly talking rudely about us to each other. We asked for a gel pedicure and, no top coat was used on my daughter and when we got home my daughters gel had already come off 1 of her nails and didn't even bother to paint her little toe nails. For $130 this isn't what I would expect. Don't waste your time and money by going here.
!!DO NOT COME HERE UNLESS YOU'RE WILLING TO WASTE MONEY!!! I never usually write reviews but this service and the customers service has been one of the most appalling and udderly disappointing experiences I've ever had to do with in a nail salon. I first walked in to go get my nails done with acrylics and they sat me down and little did I know I was walking into my own NIGHTMARE! After taking my seat I had to wait 15 minutes and I know that doesn't sound like a lot but I already had a lady sat down with me to get started but the boss repeatedly came up to each nail technician and kept swapping them out with me each time I said what I wanted with the service. So I was already annoyed to begin with After finally having one no technician stay longer than two minutes with me she began on my nails. I think her previous job before she started becoming a nail technician was a butcher because I have never been in such Pain and stressed out before when getting my nails done the way I have had with this lady! I repeatedly got cut and bled during this whole service thank god they have a TV because that was the only thing that could semi thing keeping me distracted from the hack and slash job on my hands! The lack of communication was the cherry of top for me because she didn't even speak to me once other then ask what shape I wanted! Not to mention the level of how unhygienic this salon is compared to the others in Robina all the tools looks like they haven't been clean or replaced in the last 10 years! After the torture session finished I payed 90!! Dollars for the most flat basic nails I've ever gotten when I could have gotten them down for 65 bucks easily! Not even a week later one of the nails broke off and I called to get it fixed and you except due to it being such such a short time period that he'll be able to fix it for free but he said that it's my fault and I should be more careful even though I explained that I've literally pressed down on the faucet and it popped off. Very unprofessional!!!