Today I got a call from the gym manager asking me to take down a recent negative review.
If you are reading this, please take my warning to not come here. The staff don’t care about their members. The gym is old and not up to date like other Goodlife Gyms. Discussed an incident with the Gym manager about a staff member and he denied any wrongdoing on their behalf and then proceeded to ask that I take down my negative reviews, stating, “It was unnecessary and unreasonable.”
For too long service industries have not been held accountable for their staff or lack of qualify service. Customer service is almost a foreign concept in Australia. I will not take down my review and for even suggesting that I do without resolution is the reason for this review.
In all my life, I have never experienced such terrible customer service and even worse feedback from a business manager.
All other negative comments support this view.
I will never come back to this gym.
Chris cole
-
November 05, 2024
DO NOT COME HERE!! The service at this gym is atrocious. The guy and girl at the counter had no interest in serving members. I was never greeted when I walked in, this guy didn’t even acknowledge me when I went to buy some meals. He just continued to talk to his friends. When I walked out I ever turned my head and said bye but never got a response. Honestly don’t feel wanted at this gym.
To the management of this gym, search the cameras at 7PM. You can see clearly see the terrible service I received. I left World Gym because of the customer service and thought Goodlife would be better. I’ll be signing back up with World Gym, at least they have better equipment and facilities.
Carolyn Allen
-
October 04, 2024
I joined Goodlife Gyms about 5 months ago. The Staff at Burleigh were so friendly and accommodating, I signed up there -
although I go to different branches some days depending on my favourite classes. The Fitness Class Instructors are also very friendly but professional at the same time. Go Goodlife!
Carolyn Allen
Jan
-
August 25, 2024
Thoroughly enjoyed the Body Combat Class with instructor- Magda.
Always endeavour to attend either her class or Aaron’s B/Combat when visiting the Gold Coast from Brisbane.
Both instructors are professional & passionate communicators… you couldn’t ask for more….
If you haven’t tried Body Combat - it’s a must….
Stay with it for at least 3 weeks of classes until you hit your stride…. feeling empowered through this extensive MMA - Mixed Martial Arts work out!
Well done.
Chieu Duong
-
July 31, 2024
Goodlife Burleigh Waters is the best gym of Gold Coast region, spaces, huge work out area, a lot of group training plus reform pilate classes and other facilities.Good management team and very friendly staffs, Highly recommend!
Today I got a call from the gym manager asking me to take down a recent negative review. If you are reading this, please take my warning to not come here. The staff don’t care about their members. The gym is old and not up to date like other Goodlife Gyms. Discussed an incident with the Gym manager about a staff member and he denied any wrongdoing on their behalf and then proceeded to ask that I take down my negative reviews, stating, “It was unnecessary and unreasonable.” For too long service industries have not been held accountable for their staff or lack of qualify service. Customer service is almost a foreign concept in Australia. I will not take down my review and for even suggesting that I do without resolution is the reason for this review. In all my life, I have never experienced such terrible customer service and even worse feedback from a business manager. All other negative comments support this view. I will never come back to this gym.
DO NOT COME HERE!! The service at this gym is atrocious. The guy and girl at the counter had no interest in serving members. I was never greeted when I walked in, this guy didn’t even acknowledge me when I went to buy some meals. He just continued to talk to his friends. When I walked out I ever turned my head and said bye but never got a response. Honestly don’t feel wanted at this gym. To the management of this gym, search the cameras at 7PM. You can see clearly see the terrible service I received. I left World Gym because of the customer service and thought Goodlife would be better. I’ll be signing back up with World Gym, at least they have better equipment and facilities.
I joined Goodlife Gyms about 5 months ago. The Staff at Burleigh were so friendly and accommodating, I signed up there - although I go to different branches some days depending on my favourite classes. The Fitness Class Instructors are also very friendly but professional at the same time. Go Goodlife! Carolyn Allen
Thoroughly enjoyed the Body Combat Class with instructor- Magda. Always endeavour to attend either her class or Aaron’s B/Combat when visiting the Gold Coast from Brisbane. Both instructors are professional & passionate communicators… you couldn’t ask for more…. If you haven’t tried Body Combat - it’s a must…. Stay with it for at least 3 weeks of classes until you hit your stride…. feeling empowered through this extensive MMA - Mixed Martial Arts work out! Well done.
Goodlife Burleigh Waters is the best gym of Gold Coast region, spaces, huge work out area, a lot of group training plus reform pilate classes and other facilities.Good management team and very friendly staffs, Highly recommend!