I had an incredibly frustrating experience with Goodlife Burleigh that I feel compelled to share. Recently, I was wrongly accused of tailgating, and the way the situation was handled has left me very dissatisfied.
When I first contacted the gym to address the issue, I was told to send an email. I did so promptly, only to receive a response directing me to reply to the initial email—which turned out to be a no-reply address! This lack of communication is unacceptable and incredibly frustrating.
To make matters worse, I was charged without being asked for consent regarding the alleged incident. When I attempted to dispute the charge, I was met with dismissive responses and told that I did, in fact, tailgate, despite my vehement denial of the accusation. To top it off, they refuse to show me any footage that could clarify the situation.
The service I received throughout this process has been abysmal, and the way I have been treated is appalling. I expected better from a reputable gym. I strongly urge others to consider their options before joining Goodlife Burleigh. This experience has been very disappointing, and I feel completely unheard and unjustly treated.
Chris C
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November 22, 2024
Today I got a call from the gym manager asking me to take down a recent negative review.
If you are reading this, please take my warning to not come here. The staff don’t care about their members. The gym is old and not up to date like other Goodlife Gyms. Discussed an incident with the Gym manager about a staff member and he denied any wrongdoing on their behalf and then proceeded to ask that I take down my negative reviews, stating, “It was unnecessary and unreasonable.”
For too long service industries have not been held accountable for their staff or lack of qualify service. Customer service is almost a foreign concept in Australia. I will not take down my review and for even suggesting that I do without resolution is the reason for this review.
In all my life, I have never experienced such terrible customer service and even worse feedback from a business manager.
All other negative comments support this view.
I will never come back to this gym.
Carolyn Allen
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October 04, 2024
I joined Goodlife Gyms about 5 months ago. The Staff at Burleigh were so friendly and accommodating, I signed up there -
although I go to different branches some days depending on my favourite classes. The Fitness Class Instructors are also very friendly but professional at the same time. Go Goodlife!
Carolyn Allen
Jesus Maure
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December 19, 2024
I'm extremely frustrated with the service at your gym. You promised to cancel my membership and lower the price, but neither happened. The facilities are also dirty and the service is subpar. I need you to cancel my membership and refund any incorrect charges. I also expect significant improvements to cleanliness and service.
Chris cole
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November 05, 2024
DO NOT COME HERE!! The service at this gym is atrocious. The guy and girl at the counter had no interest in serving members. I was never greeted when I walked in, this guy didn’t even acknowledge me when I went to buy some meals. He just continued to talk to his friends. When I walked out I ever turned my head and said bye but never got a response. Honestly don’t feel wanted at this gym.
To the management of this gym, search the cameras at 7PM. You can see clearly see the terrible service I received. I left World Gym because of the customer service and thought Goodlife would be better. I’ll be signing back up with World Gym, at least they have better equipment and facilities.
I had an incredibly frustrating experience with Goodlife Burleigh that I feel compelled to share. Recently, I was wrongly accused of tailgating, and the way the situation was handled has left me very dissatisfied. When I first contacted the gym to address the issue, I was told to send an email. I did so promptly, only to receive a response directing me to reply to the initial email—which turned out to be a no-reply address! This lack of communication is unacceptable and incredibly frustrating. To make matters worse, I was charged without being asked for consent regarding the alleged incident. When I attempted to dispute the charge, I was met with dismissive responses and told that I did, in fact, tailgate, despite my vehement denial of the accusation. To top it off, they refuse to show me any footage that could clarify the situation. The service I received throughout this process has been abysmal, and the way I have been treated is appalling. I expected better from a reputable gym. I strongly urge others to consider their options before joining Goodlife Burleigh. This experience has been very disappointing, and I feel completely unheard and unjustly treated.
Today I got a call from the gym manager asking me to take down a recent negative review. If you are reading this, please take my warning to not come here. The staff don’t care about their members. The gym is old and not up to date like other Goodlife Gyms. Discussed an incident with the Gym manager about a staff member and he denied any wrongdoing on their behalf and then proceeded to ask that I take down my negative reviews, stating, “It was unnecessary and unreasonable.” For too long service industries have not been held accountable for their staff or lack of qualify service. Customer service is almost a foreign concept in Australia. I will not take down my review and for even suggesting that I do without resolution is the reason for this review. In all my life, I have never experienced such terrible customer service and even worse feedback from a business manager. All other negative comments support this view. I will never come back to this gym.
I joined Goodlife Gyms about 5 months ago. The Staff at Burleigh were so friendly and accommodating, I signed up there - although I go to different branches some days depending on my favourite classes. The Fitness Class Instructors are also very friendly but professional at the same time. Go Goodlife! Carolyn Allen
I'm extremely frustrated with the service at your gym. You promised to cancel my membership and lower the price, but neither happened. The facilities are also dirty and the service is subpar. I need you to cancel my membership and refund any incorrect charges. I also expect significant improvements to cleanliness and service.
DO NOT COME HERE!! The service at this gym is atrocious. The guy and girl at the counter had no interest in serving members. I was never greeted when I walked in, this guy didn’t even acknowledge me when I went to buy some meals. He just continued to talk to his friends. When I walked out I ever turned my head and said bye but never got a response. Honestly don’t feel wanted at this gym. To the management of this gym, search the cameras at 7PM. You can see clearly see the terrible service I received. I left World Gym because of the customer service and thought Goodlife would be better. I’ll be signing back up with World Gym, at least they have better equipment and facilities.