My experience so far since joining EMF Pac Fair has been excellent! Special thanks to Aisha for being incredibly nice and helpful with the sign-up process. The gym is clean, welcoming, and well-equipped. Highly recommend!
Giulia Lotorto
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July 15, 2024
I’ve been going to EMF because it’s literally next to my house, but honestly, I should have canceled my membership sooner. The machines are dirty, the gym is filthy, and there’s basically no soap or toilet paper in the bathrooms. Some machines, like the treadmills, are fully broken or don’t incline properly for walking workouts. The atmosphere and staff are very unwelcoming; they look at you as if you are an idiot.
Most of the staff is very young and poorly trained, resulting in subpar customer service. The worst part is that I had to pause my membership for three months. When I asked about it, they said it was free of charge, but I later realized it’s $1 per day. This fee was never mentioned by the reception staff, or I would have canceled my membership immediately instead of paying $1 per day for three months. I would not recommend emf at all unfortunately…
Cindy Nguyen
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July 05, 2024
I and my 2 sons have been using your service and Platinum membership at EMF Pacific Fair since 2018. And you still find a way to charge us $4.40 for this ridiculous dishonour fee, that we paid on the exact same day.
Last year, we have given you a second chance after our son had to leave a 1 star review for your gym and involve your management team to refund that back to us. And this time you let us down once again.
You deserve this 1 star review for just how disrespectful you treat your 6-years customers that paid your exorbitant membership every month. Shame of a business!
aussielozzy
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August 29, 2020
Great fun for kids with lots of different areas. The staff at the front counter were friendly and helpful. $15 for unlimited play was excellent and the $5 for the grip socks was reasonable. There was a large amount of rubbish around one of the bins right near the entrance for the almost 3 hours we were there which was a bit off putting.
Liam King
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July 06, 2024
Have waited years and years for EMF to upgrade their badly worn equipment, or at least repair the many machines that are in horrible condition. Have you seen what Club Lime just did across the street in Oasis? Absolutely beautiful reno and all new equipment. Would be nice to have a response from the gym management stating why the equipment is never repaired or kept in nice condition. Everything is literally falling apart! Some machines have bent frames. You won’t even replace the tangles cables on the weight plate pins. You are in danger of losing many subscribers to nicer Gold Coast gyms. EMF has gone from one of the best to one of the worst.
Our Address
Pacific Fair Shopping Centre, Broadbeach QLD 4218, Australia
My experience so far since joining EMF Pac Fair has been excellent! Special thanks to Aisha for being incredibly nice and helpful with the sign-up process. The gym is clean, welcoming, and well-equipped. Highly recommend!
I’ve been going to EMF because it’s literally next to my house, but honestly, I should have canceled my membership sooner. The machines are dirty, the gym is filthy, and there’s basically no soap or toilet paper in the bathrooms. Some machines, like the treadmills, are fully broken or don’t incline properly for walking workouts. The atmosphere and staff are very unwelcoming; they look at you as if you are an idiot. Most of the staff is very young and poorly trained, resulting in subpar customer service. The worst part is that I had to pause my membership for three months. When I asked about it, they said it was free of charge, but I later realized it’s $1 per day. This fee was never mentioned by the reception staff, or I would have canceled my membership immediately instead of paying $1 per day for three months. I would not recommend emf at all unfortunately…
I and my 2 sons have been using your service and Platinum membership at EMF Pacific Fair since 2018. And you still find a way to charge us $4.40 for this ridiculous dishonour fee, that we paid on the exact same day. Last year, we have given you a second chance after our son had to leave a 1 star review for your gym and involve your management team to refund that back to us. And this time you let us down once again. You deserve this 1 star review for just how disrespectful you treat your 6-years customers that paid your exorbitant membership every month. Shame of a business!
Great fun for kids with lots of different areas. The staff at the front counter were friendly and helpful. $15 for unlimited play was excellent and the $5 for the grip socks was reasonable. There was a large amount of rubbish around one of the bins right near the entrance for the almost 3 hours we were there which was a bit off putting.
Have waited years and years for EMF to upgrade their badly worn equipment, or at least repair the many machines that are in horrible condition. Have you seen what Club Lime just did across the street in Oasis? Absolutely beautiful reno and all new equipment. Would be nice to have a response from the gym management stating why the equipment is never repaired or kept in nice condition. Everything is literally falling apart! Some machines have bent frames. You won’t even replace the tangles cables on the weight plate pins. You are in danger of losing many subscribers to nicer Gold Coast gyms. EMF has gone from one of the best to one of the worst.