I was treated very rude by the staff. I had made an appointment in store. I called to let them know I was running late. The staff member told me repeatedly that I was lying about going in store and making the booking. It was a bit shocking. I had my support worker with me who witnessed me going there, but they didn’t want to hear me. After the way I was spoken to I wouldn’t go again and suggest that others don’t go there.
Rebecca Shipman
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February 13, 2025
Do not go here, especially if you're blonde. I got a brow "shape", brow tint, and lash tint as I always do, but this was my first (and last) time here. I specifically said please do not make my brows dark because I'm naturally blonde, I just want the tint to fill them in, not make them darker. This is standard. She seemed to understand. My brows are SO dark I look like a Sesame St character.
Also, there was no shaping, no marking or stencilling. She just went straight in with the threading. She took the tops off my inner brows so my ridiculously dark brows look droopy and frowny. And they're uneven.
My lash tint was horrible. She refused to use a bowl to rinse my lashes the proper way, like every qualified beautician does. Instead she used damp makeup removal pads to repeatedly wipe the tint from my lashes. I asked her to be more gentle because she was pushing the tint into my eyes, she got mad at me and told me to stop squinting! I can't help reacting when you're so rough and doing it all wrong. What beautician doesn't simply rinse? It stung so bad and was incredibly uncomfortable. I ended up getting her to guide me to the back wash basin so I could rinse them myself. Of course, the tint stained under my bottom lash line so it looks like I have bad smudged eye-liner.
Just an awful experience all around.
The she still charged me the full amount. I was embarrassed to go back to work looking so ridiculous.
There's no way she was qualified or had any legitimate training. Avoid at all costs.
Sonia M
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December 02, 2024
Horrible customer service. Place was empty when I walked in. Asked for waxing to be done. Was told to return after 10 mins.. I did this . She said sorry I took someone else bc I thought you weren’t coming. Why would she think that when she clearly told me to come back ??? Then I waited. She said 5-7 minutes. Then she ushered me into a room and closed the door and went and took on other customers yet again. 👎👎👎 I do not recommend at all!!!!!!
Gemma Houston
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December 28, 2024
Great technique, small wait times, usually 5-10minutes at most. The staff could possibly engage a little more during quiet times. I’ve been to this company over 20 times.
Angełĺå mÃÿ
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January 24, 2025
Horrible. I got a lash lift and tint, and they did the solution over and over, 3 TIMES until I literally couldn't take it anymore. The solution must be really dodgy and felt like putting acid in my eyes. My eye looks like a golf ball and the other isn't even curled right, the end lashes are pointing down. I was surprised I could even see by the end of it. After all of this I was charged the full price and was told I should've listened to what they said, even though they said my lashes were straight and would be good for the lift. At the end there was glue on my forehead and tint in my hairline. They used sticky tape under my eyes for some reason, which is probably why the solution was in my eyes. Most painful experience, you get what you pay for, if you want a lash lift around robina go to a professional, not this place. UPDATE- Ive woken a few days later with a literal burnmark under my eye. The fact that this company thinks that this is ok is insane. I went back yesterday to get some money back or atleast answers and I got absolutely nothing. I also told the manager that my bottom lashes were curled up, as obviously seen in the photo, and she straight up told me that they weren't, after stifling laughter upon seeing my swollen eye. I understand that I have to pay for the solution and the product (which were not happy with at all), but I don't want anyone to fall into the same trap again. If you want a lift and tint DO NOT COME HERE
Our Address
Ground Level Shop 4160B, Robina Town Centre Dr, Robina QLD 4230, Australia
I was treated very rude by the staff. I had made an appointment in store. I called to let them know I was running late. The staff member told me repeatedly that I was lying about going in store and making the booking. It was a bit shocking. I had my support worker with me who witnessed me going there, but they didn’t want to hear me. After the way I was spoken to I wouldn’t go again and suggest that others don’t go there.
Do not go here, especially if you're blonde. I got a brow "shape", brow tint, and lash tint as I always do, but this was my first (and last) time here. I specifically said please do not make my brows dark because I'm naturally blonde, I just want the tint to fill them in, not make them darker. This is standard. She seemed to understand. My brows are SO dark I look like a Sesame St character. Also, there was no shaping, no marking or stencilling. She just went straight in with the threading. She took the tops off my inner brows so my ridiculously dark brows look droopy and frowny. And they're uneven. My lash tint was horrible. She refused to use a bowl to rinse my lashes the proper way, like every qualified beautician does. Instead she used damp makeup removal pads to repeatedly wipe the tint from my lashes. I asked her to be more gentle because she was pushing the tint into my eyes, she got mad at me and told me to stop squinting! I can't help reacting when you're so rough and doing it all wrong. What beautician doesn't simply rinse? It stung so bad and was incredibly uncomfortable. I ended up getting her to guide me to the back wash basin so I could rinse them myself. Of course, the tint stained under my bottom lash line so it looks like I have bad smudged eye-liner. Just an awful experience all around. The she still charged me the full amount. I was embarrassed to go back to work looking so ridiculous. There's no way she was qualified or had any legitimate training. Avoid at all costs.
Horrible customer service. Place was empty when I walked in. Asked for waxing to be done. Was told to return after 10 mins.. I did this . She said sorry I took someone else bc I thought you weren’t coming. Why would she think that when she clearly told me to come back ??? Then I waited. She said 5-7 minutes. Then she ushered me into a room and closed the door and went and took on other customers yet again. 👎👎👎 I do not recommend at all!!!!!!
Great technique, small wait times, usually 5-10minutes at most. The staff could possibly engage a little more during quiet times. I’ve been to this company over 20 times.
Horrible. I got a lash lift and tint, and they did the solution over and over, 3 TIMES until I literally couldn't take it anymore. The solution must be really dodgy and felt like putting acid in my eyes. My eye looks like a golf ball and the other isn't even curled right, the end lashes are pointing down. I was surprised I could even see by the end of it. After all of this I was charged the full price and was told I should've listened to what they said, even though they said my lashes were straight and would be good for the lift. At the end there was glue on my forehead and tint in my hairline. They used sticky tape under my eyes for some reason, which is probably why the solution was in my eyes. Most painful experience, you get what you pay for, if you want a lash lift around robina go to a professional, not this place. UPDATE- Ive woken a few days later with a literal burnmark under my eye. The fact that this company thinks that this is ok is insane. I went back yesterday to get some money back or atleast answers and I got absolutely nothing. I also told the manager that my bottom lashes were curled up, as obviously seen in the photo, and she straight up told me that they weren't, after stifling laughter upon seeing my swollen eye. I understand that I have to pay for the solution and the product (which were not happy with at all), but I don't want anyone to fall into the same trap again. If you want a lift and tint DO NOT COME HERE