There are many issues. The beds were very uncomfortable, like all the springs were failed. The room had a very bad smell, which we tracked to the bathroom drains (we had to ask for these to be cleaned the next day), the pillows had no material inside them, the showers were EXTREMELY slippery, the bin in the bathroom had rubbish in it, and the bin in the room had no liner. The doors slamming all night, and in the morning were disruptive. The website clearly states there is a daily breakfast service, which is one of the main reasons for booking here, but on check-in when I asked, I was told, no we do not have a restaurant here! After the first night, I asked for a refund of the second night, as I was going to find somewhere else to stay, only to be told that this was not possible. Due to the long weekend, I did not have a choice, as everything was booked out. I will never stay here again, and after paying a higher rate to stay here (when originally I could have booked elsewhere for cheaper), I thought the breakfast would have made our trip easier. I am still trying to find out how I can get some sort of refund.
joseph smith
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November 19, 2024
The only thing I'd change is the "soundproof walls" I could Here the room down the other end of the hall getting it in, if yk what I mean... but other then that it was alright, coming back in July. Might go here If I don't take the dogs
Cat Wyllie
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September 01, 2024
Not a place to stay if you are seeking rest. A lot of kids staying there on a long term basis. Asked for a quieter room but was told none available. Then was confronted by a drunk mother later in the evening asking if I had a problem with her kids. Well I answered no as I wasn't going to try and correct a drunk. I just wanted a quiet room as I'd just finished night shifts in the mines so needed rest. I think I'm entitled to a quiet room after long hours of work and travel. Any way probably won't stay there again.
Allan Roark
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October 24, 2024
Kiri and the crew are brilliant at looking after their guests. Looking like we have found a great place to stay when up here for work.
Bryhony Mate
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July 15, 2024
Not clean.
I called to discuss issues relating to safety (no lighting available on back steps, being a trip hazard) and they appeared not to be interested.
My relative left there via Ambulance and they did not check in to see if they were okay.
Feedback given to place emergency contact (out of office hours) list in the room along with cross streets, with a first aid kit. Response was that the contact is on office door and first aid kit in the office.
These details would have been a lot more efficient for the emergency services to find us.
Timing was crucial.
Our Address
33 Loganlea Rd, Waterford West QLD 4133, Australia
There are many issues. The beds were very uncomfortable, like all the springs were failed. The room had a very bad smell, which we tracked to the bathroom drains (we had to ask for these to be cleaned the next day), the pillows had no material inside them, the showers were EXTREMELY slippery, the bin in the bathroom had rubbish in it, and the bin in the room had no liner. The doors slamming all night, and in the morning were disruptive. The website clearly states there is a daily breakfast service, which is one of the main reasons for booking here, but on check-in when I asked, I was told, no we do not have a restaurant here! After the first night, I asked for a refund of the second night, as I was going to find somewhere else to stay, only to be told that this was not possible. Due to the long weekend, I did not have a choice, as everything was booked out. I will never stay here again, and after paying a higher rate to stay here (when originally I could have booked elsewhere for cheaper), I thought the breakfast would have made our trip easier. I am still trying to find out how I can get some sort of refund.
The only thing I'd change is the "soundproof walls" I could Here the room down the other end of the hall getting it in, if yk what I mean... but other then that it was alright, coming back in July. Might go here If I don't take the dogs
Not a place to stay if you are seeking rest. A lot of kids staying there on a long term basis. Asked for a quieter room but was told none available. Then was confronted by a drunk mother later in the evening asking if I had a problem with her kids. Well I answered no as I wasn't going to try and correct a drunk. I just wanted a quiet room as I'd just finished night shifts in the mines so needed rest. I think I'm entitled to a quiet room after long hours of work and travel. Any way probably won't stay there again.
Kiri and the crew are brilliant at looking after their guests. Looking like we have found a great place to stay when up here for work.
Not clean. I called to discuss issues relating to safety (no lighting available on back steps, being a trip hazard) and they appeared not to be interested. My relative left there via Ambulance and they did not check in to see if they were okay. Feedback given to place emergency contact (out of office hours) list in the room along with cross streets, with a first aid kit. Response was that the contact is on office door and first aid kit in the office. These details would have been a lot more efficient for the emergency services to find us. Timing was crucial.