My 5-year-old had cold and flu symptoms and needed to be checked by a doctor. It wasn't an emergency that justified going to a hospital. As we had just moved to the area, she was not yet enrolled in a medical center. I called this place and got a very bold answer from the receptionist. She said they wouldn't see patients with flu and cold symptoms, and because my daughter was not enrolled with them, they couldn't do a phone consultation either. This was the first time I had ever experienced anything like that, as usually, doctors need to check the chest, throat, and ears. When I explained that our former clinic was in Tweed, she told me I should contact them. When I told her that it's a long journey and that my kids were not enrolled in any clinic in this area, and asked her what I should do with my child, she bluntly replied, "I don't know. See if the Tweed Clinic can do a phone consultation. She is not positive for Covid, still is wise to check and I also needed the medical certificate to justify her absence from school. This was a very upsetting experience, and I would like to leave this review.
Anna Benjamin
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February 28, 2024
The blonde receptionist is inhumane. My poor little girl was in agony, ear and jaw pain. I explained to her that we are from Sydney and our plane is due to fly back in a couple of hours and would like to see a dr to make sure that she's safe to fly. She rudly answered "I have no appointments for you and you can't see a doctor." My daughter and I looked at each other, trying to hold back our tears, while she gave us one last angry look. I hope that one day you'll remember that you refused to help a young girl in so much pain and become a good person. It won't cost you much.
Cheryl Anne Vagg
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January 31, 2024
I found reception staff with exception of one very rude for no reason.had side effects I rang up to get a blood test and was told dr F did not want to see me. It was 2 weeks too early. Well that's why I'd rung I was having a bad time.
Also he was always away skiing in Europe so I had to geiother drs and he got angry about seeing other drs as he was away regularly.
That's why I was disappointed and did not like that practice.
Sarah Perkins
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September 08, 2023
We were visiting from interstate and my 4yo had a 41° fever and terrible cough. The receptionist said no one would see him because of his flu symptoms. I asked if she could tell me where I could take him to be examined in the area (eg respiratory clinic/hospital?) she talked over me said to call my regular GP in Adelaide and then hung up on me! I was shocked and upset. I found another clinic near by that would examine him after a RAT test and revealed a chest infection and 2 ear infections.
I’m sure the doctors here are fine but the receptionist definitely didn’t providing the “caring and supportive” approach they promote on their website.
Wendy Repaci
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November 15, 2023
Made a telehealth appointment with Dr fox. She refused to call me as she said I haven't been in for 3 months but on website states 12 months is OK for repeated prescription, so was refused my anxiety medication and ptsd medication. So now my mental health is through the roof! So unprofessional! Disgusting and rude people especially peta
My 5-year-old had cold and flu symptoms and needed to be checked by a doctor. It wasn't an emergency that justified going to a hospital. As we had just moved to the area, she was not yet enrolled in a medical center. I called this place and got a very bold answer from the receptionist. She said they wouldn't see patients with flu and cold symptoms, and because my daughter was not enrolled with them, they couldn't do a phone consultation either. This was the first time I had ever experienced anything like that, as usually, doctors need to check the chest, throat, and ears. When I explained that our former clinic was in Tweed, she told me I should contact them. When I told her that it's a long journey and that my kids were not enrolled in any clinic in this area, and asked her what I should do with my child, she bluntly replied, "I don't know. See if the Tweed Clinic can do a phone consultation. She is not positive for Covid, still is wise to check and I also needed the medical certificate to justify her absence from school. This was a very upsetting experience, and I would like to leave this review.
The blonde receptionist is inhumane. My poor little girl was in agony, ear and jaw pain. I explained to her that we are from Sydney and our plane is due to fly back in a couple of hours and would like to see a dr to make sure that she's safe to fly. She rudly answered "I have no appointments for you and you can't see a doctor." My daughter and I looked at each other, trying to hold back our tears, while she gave us one last angry look. I hope that one day you'll remember that you refused to help a young girl in so much pain and become a good person. It won't cost you much.
I found reception staff with exception of one very rude for no reason.had side effects I rang up to get a blood test and was told dr F did not want to see me. It was 2 weeks too early. Well that's why I'd rung I was having a bad time. Also he was always away skiing in Europe so I had to geiother drs and he got angry about seeing other drs as he was away regularly. That's why I was disappointed and did not like that practice.
We were visiting from interstate and my 4yo had a 41° fever and terrible cough. The receptionist said no one would see him because of his flu symptoms. I asked if she could tell me where I could take him to be examined in the area (eg respiratory clinic/hospital?) she talked over me said to call my regular GP in Adelaide and then hung up on me! I was shocked and upset. I found another clinic near by that would examine him after a RAT test and revealed a chest infection and 2 ear infections. I’m sure the doctors here are fine but the receptionist definitely didn’t providing the “caring and supportive” approach they promote on their website.
Made a telehealth appointment with Dr fox. She refused to call me as she said I haven't been in for 3 months but on website states 12 months is OK for repeated prescription, so was refused my anxiety medication and ptsd medication. So now my mental health is through the roof! So unprofessional! Disgusting and rude people especially peta