My first time visit to Coomera Dental Centre today has completed shifted my life long fear of dental work. From the second I walked I felt welcomed by the staff. My dentist made me feel so comfortable and took the time to explain things a no dentist has ever done before to me. I will definitely make the change to this clinic long term. What a great experience, Thank you šš§”
Alison Haslip
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December 23, 2024
If youāre looking for a dentist who is gentle and takes the time to make sure youāre comfortable and everything is clearly explained, then Iād definitely recommend CDC! Iāve had my fair share of negative dental experiences which have led to a fear of going to the dentist in general. Dr Jerome is easily the best dentist Iāve been to, and all the staff are extremely warm and welcoming. Highly recommend! Particularly for those put off by past experiences.
Sabrina Mark
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September 17, 2024
I wish I could be writing a good review since there are so many good reviews here but Iāve had multiple bad experiences now and I wish I hadnāt used this dentist.
Between a hiatial hernia and a really rough HG pregnancy with anemia and low calcium my teeth, hair and nails took an absolute beating and I was ready to get it fixed now that my little one is 4 months old. $4400 to get my fillings done. First two filings and consultation and X-rays was $750, second two fillings were $415.
1. Dr Hannah did all my fillings - the first tooth the color was slightly mismatched but unless youāre really looking and Iām in broad daylight you canāt really tell so I wasnāt too fussed, but a little annoyed since it is a front tooth.
2. My son was sick so I had to reschedule and asked for the next weekend and they scheduled me 2 weeks out, when I showed up they told me it was scheduled for 2 weeks out - I wasnāt happy but anyway nothing I could do as they couldnāt fit me in.
3. Went for my second appt for fillings and the assistant kept banging the tool on my tooth so it chipped - she said she could fix it and she grinded the tooth to straighten it and then had to grind the tooth next to it to straighten it to match- I wasnāt happy as this should have been corrected with a filling not grinding down my teeth making it weaker. Mind you the area where she chipped it was the brand new filling she just did two weeks prior- pretty weak filling.
The new filling was horribly mismatched!! It looks like she used an almost black/grey color to fill it (Picture attached)
$1164 later and not a single good thing to say.
Upon leaving this review I got a call and the first thing they say was āIām just calling as we saw your review and I noticed you still had future appointments booked so I assume you no longer want these appointments, do you want our manager to call you, I will go ahead and cancel those appointments if you want to switch to a different dental officeā Not a single apology or recognition.
A few days later my tooth started having issues, gums were bleeding and I was in pain still - I emailed them that I would be escalating this to Ahpra and the attached image is the reply I received - they do not care!
Tahlia Ghabiliha
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September 27, 2024
This team are absolutely terrific and you can just tell they are all meant to be in this profession and are in a great work environment.
I went in with a bad gum infection and they had to take one of my wisdom teeth out - all while I had 3 kids under 5 with me. They were compassionate, professional and genuinely just wanted to solve the situation with minimal distress.
The procedure was performed efficiently as possible and their after care instructions and follow up calls are brilliant.
Our family will not be going anywhere else, thank you Coomera Dental Centre. Highly Recommend š„
Sabbie Wabbie
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January 03, 2025
I took it to the ombudsman and Dr Hannah and Coomera dental offered me less than one tooths money back (meaning id be paying more to even just get their mess fixed) elsewhere and in the offer which they named "gesture of goodwill" they stated I needed to remove my reviews online. Once I declined the offer and asked for a full refund of the all the services, they have ignored my emails, which doesn't surprise me since they lied about trying to contact me and no voicemails were ever left if they did try to contact me. Its been almost 4 months of me trying to get them to take responsibility.
- Took no ownership of their fault and offered me less than one tooth's worth of fixing and told me I needed to remove my reviews of their horrible service to accept their embarrassing offer. Let this be your warning - if they mess up they won't care.
Our Address
EC Shopping Village, Building D Shop 2/334 Foxwell Rd, Coomera QLD 4209, Australia
My first time visit to Coomera Dental Centre today has completed shifted my life long fear of dental work. From the second I walked I felt welcomed by the staff. My dentist made me feel so comfortable and took the time to explain things a no dentist has ever done before to me. I will definitely make the change to this clinic long term. What a great experience, Thank you šš§”
If youāre looking for a dentist who is gentle and takes the time to make sure youāre comfortable and everything is clearly explained, then Iād definitely recommend CDC! Iāve had my fair share of negative dental experiences which have led to a fear of going to the dentist in general. Dr Jerome is easily the best dentist Iāve been to, and all the staff are extremely warm and welcoming. Highly recommend! Particularly for those put off by past experiences.
I wish I could be writing a good review since there are so many good reviews here but Iāve had multiple bad experiences now and I wish I hadnāt used this dentist. Between a hiatial hernia and a really rough HG pregnancy with anemia and low calcium my teeth, hair and nails took an absolute beating and I was ready to get it fixed now that my little one is 4 months old. $4400 to get my fillings done. First two filings and consultation and X-rays was $750, second two fillings were $415. 1. Dr Hannah did all my fillings - the first tooth the color was slightly mismatched but unless youāre really looking and Iām in broad daylight you canāt really tell so I wasnāt too fussed, but a little annoyed since it is a front tooth. 2. My son was sick so I had to reschedule and asked for the next weekend and they scheduled me 2 weeks out, when I showed up they told me it was scheduled for 2 weeks out - I wasnāt happy but anyway nothing I could do as they couldnāt fit me in. 3. Went for my second appt for fillings and the assistant kept banging the tool on my tooth so it chipped - she said she could fix it and she grinded the tooth to straighten it and then had to grind the tooth next to it to straighten it to match- I wasnāt happy as this should have been corrected with a filling not grinding down my teeth making it weaker. Mind you the area where she chipped it was the brand new filling she just did two weeks prior- pretty weak filling. The new filling was horribly mismatched!! It looks like she used an almost black/grey color to fill it (Picture attached) $1164 later and not a single good thing to say. Upon leaving this review I got a call and the first thing they say was āIām just calling as we saw your review and I noticed you still had future appointments booked so I assume you no longer want these appointments, do you want our manager to call you, I will go ahead and cancel those appointments if you want to switch to a different dental officeā Not a single apology or recognition. A few days later my tooth started having issues, gums were bleeding and I was in pain still - I emailed them that I would be escalating this to Ahpra and the attached image is the reply I received - they do not care!
This team are absolutely terrific and you can just tell they are all meant to be in this profession and are in a great work environment. I went in with a bad gum infection and they had to take one of my wisdom teeth out - all while I had 3 kids under 5 with me. They were compassionate, professional and genuinely just wanted to solve the situation with minimal distress. The procedure was performed efficiently as possible and their after care instructions and follow up calls are brilliant. Our family will not be going anywhere else, thank you Coomera Dental Centre. Highly Recommend š„
I took it to the ombudsman and Dr Hannah and Coomera dental offered me less than one tooths money back (meaning id be paying more to even just get their mess fixed) elsewhere and in the offer which they named "gesture of goodwill" they stated I needed to remove my reviews online. Once I declined the offer and asked for a full refund of the all the services, they have ignored my emails, which doesn't surprise me since they lied about trying to contact me and no voicemails were ever left if they did try to contact me. Its been almost 4 months of me trying to get them to take responsibility. - Took no ownership of their fault and offered me less than one tooth's worth of fixing and told me I needed to remove my reviews of their horrible service to accept their embarrassing offer. Let this be your warning - if they mess up they won't care.