Disappointed the fridge wasn’t working in the kitchen, after I had bought food that needed refrigeration. The man I spoke to in the reception didn’t know it wasn’t working - even though it had been completely cleaned out and was empty… No apology just “ I can’t get anyone to fix it over Easter.
Had to give it to the bistro staff to put it in their refrigerator, however I can’t access it when I need to! Light in the toilet was broken so I was in the dark using it during the night. I have stayed here many times, very cheap for the location .. so I guess one has to put up with glitches
Alicia S
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February 25, 2025
I gave 5 star for rooms but didn’t stay here!
We stumbled across here for lunch before flying home, I told the lady to pass on a message to chef about the best tbone I’ve had in a long time! True pub grub, not over priced, massive meals & killer tbone! MedRare cooked to absolute perfection! Thank you.
Ngaire Askew
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October 04, 2024
This is technically a hostel with a bit of a hotel vibe. The simple room was small but clean. The shared bathrooms were modern and clean. The shared kitchen had all you needed to cook a meal except for Cutlery. Great for a short stay. We stayed 3 nights and that was enough. Our room window opened to a alley way for smokers, a bit noisy. The walls were thin, you could hear everything. Pretty much what we expected for a cheap room above a tavern. The staff were lovely and friendly. Great location.
Jeremy Norman
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October 02, 2024
Outstanding! The young man and lovely lady who helped me at reception were very understanding of my situation with night shift and went above and beyond to get me sorted.
The absolute stunner at the bar was fantastic. $10 for a rum and coke is not a bad price. The lunch special was great value and was whipped up before I even had time to finish my rum. Delicious too.
The room was everything I needed and there were plenty of amenities. I'll definitely stay here again next time I am down this way!
Ricardo Raymundo
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January 11, 2025
Today, I, Ricardo, had an extremely disappointing experience at the Coolangatta Sands Hotel. I initially had an issue with my order, as the food that arrived was not what was offered on the menu. I managed to sort it out politely with one of the waiters, but then the manager stepped in and was shockingly rude throughout the situation.
Despite me agreeing to take a different item from the menu, the manager’s attitude was dismissive and unprofessional. Later, while I was on the phone, a waitress rudely yelled at me to pay the difference for the menu change. At that point, I decided to ask for a refund because the overall treatment was unacceptable.
The lack of respect and professionalism, especially from the manager, was appalling. This was one of the worst customer service experiences I’ve ever had, and I would not recommend this place to anyone. Terrible service!
Disappointed the fridge wasn’t working in the kitchen, after I had bought food that needed refrigeration. The man I spoke to in the reception didn’t know it wasn’t working - even though it had been completely cleaned out and was empty… No apology just “ I can’t get anyone to fix it over Easter. Had to give it to the bistro staff to put it in their refrigerator, however I can’t access it when I need to! Light in the toilet was broken so I was in the dark using it during the night. I have stayed here many times, very cheap for the location .. so I guess one has to put up with glitches
I gave 5 star for rooms but didn’t stay here! We stumbled across here for lunch before flying home, I told the lady to pass on a message to chef about the best tbone I’ve had in a long time! True pub grub, not over priced, massive meals & killer tbone! MedRare cooked to absolute perfection! Thank you.
This is technically a hostel with a bit of a hotel vibe. The simple room was small but clean. The shared bathrooms were modern and clean. The shared kitchen had all you needed to cook a meal except for Cutlery. Great for a short stay. We stayed 3 nights and that was enough. Our room window opened to a alley way for smokers, a bit noisy. The walls were thin, you could hear everything. Pretty much what we expected for a cheap room above a tavern. The staff were lovely and friendly. Great location.
Outstanding! The young man and lovely lady who helped me at reception were very understanding of my situation with night shift and went above and beyond to get me sorted. The absolute stunner at the bar was fantastic. $10 for a rum and coke is not a bad price. The lunch special was great value and was whipped up before I even had time to finish my rum. Delicious too. The room was everything I needed and there were plenty of amenities. I'll definitely stay here again next time I am down this way!
Today, I, Ricardo, had an extremely disappointing experience at the Coolangatta Sands Hotel. I initially had an issue with my order, as the food that arrived was not what was offered on the menu. I managed to sort it out politely with one of the waiters, but then the manager stepped in and was shockingly rude throughout the situation. Despite me agreeing to take a different item from the menu, the manager’s attitude was dismissive and unprofessional. Later, while I was on the phone, a waitress rudely yelled at me to pay the difference for the menu change. At that point, I decided to ask for a refund because the overall treatment was unacceptable. The lack of respect and professionalism, especially from the manager, was appalling. This was one of the worst customer service experiences I’ve ever had, and I would not recommend this place to anyone. Terrible service!