I usually never have an issue with this clinic and have had such nice experiences but today when I came in for my appointment I was around 10 minutes late. However when I got to the clinic as per usual they only seem to have one staff member on shift. Sometimes if they are occupied treating a customer the staff will put out a sign to let people know they’ll soon be out to check you in but today there was no sign… so I was just waiting for over 20 minutes and was speaking aloud asking if anyone was there. After a while a staff member came out of a room that was right nearby and I said “oh sorry were u with a customer?” The female staff member replied “no I was on a zoom meeting”. Anyway… she looked up my appointment and told me I had missed it. She told me I could either reschedule later for the same day or another day. I didn’t plan on being at the shopping centre for very long and had driven and gotten ready to go, so very disappointed. I can understand that other customers may have booked time slots as well but in this case she wasn’t with any customers and there was no other customers waiting. Don’t think I’ll be returning to the Robina clinic again. Also the staff always push for coming in at the 2 week mark for the peel I wanted but she didn’t really seem to care about that. I didn’t make much of a hassle either, just very disappointing and a loss of a sale and future sales for the clinic.
Cindy Taylor
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June 24, 2024
Treated myself to my first ever facial and peel. The most unbelievable experience ever. Was treated like royalty. Was talked through the whole process and it felt wonderful. Couldn't find a single fault. Highly recommend 👌
maria arias
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April 28, 2024
I have had such a poor experience in this clinic. I booked an appointment online but then the same day they change my hours because they say the online system doesn’t work. I rescheduled. I come on the new appointment and after waiting for 44 min they say the machine is broken. They give me CERO solutions, just offer to transfer me to a different service. Worse customer service ever, such a waste of time and energy
Nicole Hsieh
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July 29, 2024
Jiah is the best Beautician , have been seeing her over the year she is so caring and responsible , attend to everyday detail of my skin problem , providing different solutions to help my skin improve to better level, and on the 25th of July i met the new store manger Celena , she is also very wonderful, very professional and enthusiasm with her job give me the best treatment, highly recommend to see them you will be well look after .
Mary Brennan
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October 05, 2024
Adore Anya’s friendly and professional approach and extensive knowledge - 110% would return. Thank you! X
Our Address
Shop 2005/19 Robina Town Centre Dr, Robina QLD 4230, Australia
I usually never have an issue with this clinic and have had such nice experiences but today when I came in for my appointment I was around 10 minutes late. However when I got to the clinic as per usual they only seem to have one staff member on shift. Sometimes if they are occupied treating a customer the staff will put out a sign to let people know they’ll soon be out to check you in but today there was no sign… so I was just waiting for over 20 minutes and was speaking aloud asking if anyone was there. After a while a staff member came out of a room that was right nearby and I said “oh sorry were u with a customer?” The female staff member replied “no I was on a zoom meeting”. Anyway… she looked up my appointment and told me I had missed it. She told me I could either reschedule later for the same day or another day. I didn’t plan on being at the shopping centre for very long and had driven and gotten ready to go, so very disappointed. I can understand that other customers may have booked time slots as well but in this case she wasn’t with any customers and there was no other customers waiting. Don’t think I’ll be returning to the Robina clinic again. Also the staff always push for coming in at the 2 week mark for the peel I wanted but she didn’t really seem to care about that. I didn’t make much of a hassle either, just very disappointing and a loss of a sale and future sales for the clinic.
Treated myself to my first ever facial and peel. The most unbelievable experience ever. Was treated like royalty. Was talked through the whole process and it felt wonderful. Couldn't find a single fault. Highly recommend 👌
I have had such a poor experience in this clinic. I booked an appointment online but then the same day they change my hours because they say the online system doesn’t work. I rescheduled. I come on the new appointment and after waiting for 44 min they say the machine is broken. They give me CERO solutions, just offer to transfer me to a different service. Worse customer service ever, such a waste of time and energy
Jiah is the best Beautician , have been seeing her over the year she is so caring and responsible , attend to everyday detail of my skin problem , providing different solutions to help my skin improve to better level, and on the 25th of July i met the new store manger Celena , she is also very wonderful, very professional and enthusiasm with her job give me the best treatment, highly recommend to see them you will be well look after .
Adore Anya’s friendly and professional approach and extensive knowledge - 110% would return. Thank you! X