Firstly we asked for a ground floor room but was put in a room below ground floor in the car park looking out onto retaining walls. The room was awful, smelt so very musty and opening cupboards made the smell worse. There was mould in one cupboard and also in the shower between the tiles. The shower nozzle was loose and leaked - also the shower recess was very small. In the bathroom there was an electrical point hanging out of the wall, very dangerous in a wet area. The fridge was not turned on and only one towel on the bed. There was a large step into the room and had two steps up into bathroom, also the floor was wet when we entered. I requested ground floor due to mobility issues!!!
The lady at reception was very ignorant when I was placing a complaint - had sunglasses on and wouldn’t even look at me. Supposedly four stars, what a joke, would not recommend this place at all to anyone.
Tony Young
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December 17, 2024
truly enjoyed my stay location was very convenient comfy beds and adian lady behind reception was very friendly thk you
Joanna Milano
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August 14, 2024
Always My Favourite place to stay between Sunshine Coast QLD NSW VIC, Feels like heaven🙏
Lovely welcoming receptionist, Marie🙏 perfectly clean room, crisp fresh linen, airy room, feel like I am 2 steps from the ocean[it's 100 metres from beach[
Love it here, food and coffee, at Mermaid Beach
Village shops,including Night Owl convenience store with great range of food and unhomogenised dairy milk & lots of milk alternatives & apples & bananas: 30 seconds across Tamborine Street,
; motel address,Cnr Tamborine Street&2371GoldCoastHighway,Mermaid Beach.VALUE&Location. Thanks Marie&AllStaffHere🤗very thankful & grateful to be staying here, in room 5, all beds very comfortable & single bed next to window..Goldilocks approves, really lovely & comfortable. Ps In shower, hot tap on the right, lovely hot shower. Thanks again, Joanna ❤
lilly milne
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January 02, 2024
The staff were incredibly rude and didn't care about the people staying at all. The price for the room I stayed in was incredibly high for the quality of the room. The room had no kettle, the back of the remote for the aircon was falling off and the photos put on the website were incredibly misleading compared to what I was met with. The parking was also horrendous, with a minimal number of spaces available compared to the rooms there. There was also no refund available which I find ridiculous as I was there for barely 10 minutes and hadn't touched the beds nor much else.
chris agostini
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November 15, 2024
Good value stay lovely ppl and staff close to amenities only downside is the train works but that's progress
Our Address
2371 Gold Coast Hwy, Mermaid Beach QLD 4218, Australia
Firstly we asked for a ground floor room but was put in a room below ground floor in the car park looking out onto retaining walls. The room was awful, smelt so very musty and opening cupboards made the smell worse. There was mould in one cupboard and also in the shower between the tiles. The shower nozzle was loose and leaked - also the shower recess was very small. In the bathroom there was an electrical point hanging out of the wall, very dangerous in a wet area. The fridge was not turned on and only one towel on the bed. There was a large step into the room and had two steps up into bathroom, also the floor was wet when we entered. I requested ground floor due to mobility issues!!! The lady at reception was very ignorant when I was placing a complaint - had sunglasses on and wouldn’t even look at me. Supposedly four stars, what a joke, would not recommend this place at all to anyone.
truly enjoyed my stay location was very convenient comfy beds and adian lady behind reception was very friendly thk you
Always My Favourite place to stay between Sunshine Coast QLD NSW VIC, Feels like heaven🙏 Lovely welcoming receptionist, Marie🙏 perfectly clean room, crisp fresh linen, airy room, feel like I am 2 steps from the ocean[it's 100 metres from beach[ Love it here, food and coffee, at Mermaid Beach Village shops,including Night Owl convenience store with great range of food and unhomogenised dairy milk & lots of milk alternatives & apples & bananas: 30 seconds across Tamborine Street, ; motel address,Cnr Tamborine Street&2371GoldCoastHighway,Mermaid Beach.VALUE&Location. Thanks Marie&AllStaffHere🤗very thankful & grateful to be staying here, in room 5, all beds very comfortable & single bed next to window..Goldilocks approves, really lovely & comfortable. Ps In shower, hot tap on the right, lovely hot shower. Thanks again, Joanna ❤
The staff were incredibly rude and didn't care about the people staying at all. The price for the room I stayed in was incredibly high for the quality of the room. The room had no kettle, the back of the remote for the aircon was falling off and the photos put on the website were incredibly misleading compared to what I was met with. The parking was also horrendous, with a minimal number of spaces available compared to the rooms there. There was also no refund available which I find ridiculous as I was there for barely 10 minutes and hadn't touched the beds nor much else.
Good value stay lovely ppl and staff close to amenities only downside is the train works but that's progress