Lovely location close to Miami shops. Quiet end of the Esplanade but still only a short walk back to the main Burleigh drag for dinner. Lovely view even though we weren't super high up. Good facilities in the room and we love the heated pool and spa (would be awesome if the outdoor pool was also heated but not a deal breaker). Thank you for a lovely time :) - sad to be leaving in a couple days!
shannon good
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July 23, 2024
25H -Penthouse Apartment was one of the worst apartments I’ve stayed in my whole life. Please ensure if you are booking a penthouse apartment that it is not this one.
The first thing I noticed there was black mould everywhere on the curtains. The worst part was the black mould was the worst in the master bedroom and ensuite where my 6month old spent most of the time on our holiday sleeping. My daughter and I woke up coughing, sneezing and congested. I never put two and two together but I think the mould may have had something to do with it. I was told that there is nothing that could be done as they’ve tried scrubbing it and it didn’t come off. Hearing that baffled me as I don't understand why they wouldn’t have been replaced for a penthouse apartment and continuing to put guests health at risk with black mould. For the price you pay to stay in a penthouse apartment it’s just not good enough.
It was also extremely hot especially in the bedrooms as the air conditioner didn’t work. My two daughters struggled with this and we were told the air-conditioning couldn’t be fixed for two more days due to the public holiday.
The same first night my daughter slipped over on her back nearly cracking her head in the main bathroom due to the shower door not being sealed. The bath mat we had on the floor was sopping wet and was useless so we had to use several towels to cover the whole bathroom floor to try and make it safe. I was told there was nothing they can do to fix it as it’s a maintenance issue. I requested more towels as I had spent majority of that day washing and drying the towels we used to try and mop it all up.
This is the part where I will never be able to forget. The first night of our stay a cockroach ran across face waking me up. Several times during our stay when I would get up at night I would see them crawling on the ensuite sliding door and then they would scurry into the alcove to hide. I killed several cockroaches but there were so many and they were so fast it was hard to get them. We even had a cricket in our room. When we voiced our concerns after the first night we were told that they were aware of the cockroach infestation and the accommodation was getting sprayed on Tuesday which was the day after we left.
We asked to be moved rooms immediately but we were told they were fully booked and there was nothing they could do. Everyone else was fully booked too or extremely expensive. As we were denied an alternative accommodation and stayed it got worse the longer we stayed.
The cupboard door on the cabinet to the right at the entrance when you first walk in the door fell off onto my daughter piercing the skin on her chest and also bruising it.
That same night my husband had just ducked to the toilet quickly and I had finished putting our 6 month old to bed when I walked out finding our 2 year old spinning around tangling the blind cord around her neck. Most if not all of the cords hang low and have not been secured. I can’t imagine what would have happened if neither of us had taken a couple of minutes longer. If our daughter had strangled herself.
That same awful night a cockroach ran up my leg in bed. I can’t help but think had they been crawling over my 6 month old in her cot at any time. The next day I begged to change rooms as I could not stay one more night in such unsafe and unsanitary conditions. Especially with our young children. We got put in room 24F. I can not fault one thing. It was amazing and so clean. I couldn’t recommend this room enough.
Our stay in 25H really was something unimaginable. This whole ordeal we went through and the only thing management said they could do was offer us a 15% discount off peak season rates for a future stay… needless to say we will not be coming back. It was our first family holiday, travelling from Tasmania and so disappointing.
Side note.. Staff obviously do not like dealing with complaints as there is a ‘mousetrap’ on the wall in reception with writing stating ‘place hand here for complaints’
The unprofessionalism just says it all for me.
Glenn Jackson
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April 22, 2024
Have stayed in the Gold Coast area for over 30 years and this appartment was by far the best I've ever stayed in. Large is an understatement and everything was spot on. My future appartment looking has gone and this will be my go to every time in the future. Well done.
R D Palmer
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June 04, 2024
Great holiday apartment in North Burleigh Heads. If any problem occurred the staff handled it professionally and efficiently. No hesitation in going back here
Bindi Follington
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March 31, 2023
I have stayed here over 20 times now, from when I was a child with my parents and now with my own family. The location, views and indoor pool can't be beaten. Over the last few years we have found the rooms to be a bit hit and miss, as mentioned in other reviews. I feel a certain standard definitely needs to be enforced on owners who want to keep their properties in the hotel letting pool. The room we had this year was good, the owners really have it set up as a great holiday home for families. Looking forward to our stay next year already.
Our Address
238 The Esplanade, Burleigh Heads QLD 4220, Australia
Lovely location close to Miami shops. Quiet end of the Esplanade but still only a short walk back to the main Burleigh drag for dinner. Lovely view even though we weren't super high up. Good facilities in the room and we love the heated pool and spa (would be awesome if the outdoor pool was also heated but not a deal breaker). Thank you for a lovely time :) - sad to be leaving in a couple days!
25H -Penthouse Apartment was one of the worst apartments I’ve stayed in my whole life. Please ensure if you are booking a penthouse apartment that it is not this one. The first thing I noticed there was black mould everywhere on the curtains. The worst part was the black mould was the worst in the master bedroom and ensuite where my 6month old spent most of the time on our holiday sleeping. My daughter and I woke up coughing, sneezing and congested. I never put two and two together but I think the mould may have had something to do with it. I was told that there is nothing that could be done as they’ve tried scrubbing it and it didn’t come off. Hearing that baffled me as I don't understand why they wouldn’t have been replaced for a penthouse apartment and continuing to put guests health at risk with black mould. For the price you pay to stay in a penthouse apartment it’s just not good enough. It was also extremely hot especially in the bedrooms as the air conditioner didn’t work. My two daughters struggled with this and we were told the air-conditioning couldn’t be fixed for two more days due to the public holiday. The same first night my daughter slipped over on her back nearly cracking her head in the main bathroom due to the shower door not being sealed. The bath mat we had on the floor was sopping wet and was useless so we had to use several towels to cover the whole bathroom floor to try and make it safe. I was told there was nothing they can do to fix it as it’s a maintenance issue. I requested more towels as I had spent majority of that day washing and drying the towels we used to try and mop it all up. This is the part where I will never be able to forget. The first night of our stay a cockroach ran across face waking me up. Several times during our stay when I would get up at night I would see them crawling on the ensuite sliding door and then they would scurry into the alcove to hide. I killed several cockroaches but there were so many and they were so fast it was hard to get them. We even had a cricket in our room. When we voiced our concerns after the first night we were told that they were aware of the cockroach infestation and the accommodation was getting sprayed on Tuesday which was the day after we left. We asked to be moved rooms immediately but we were told they were fully booked and there was nothing they could do. Everyone else was fully booked too or extremely expensive. As we were denied an alternative accommodation and stayed it got worse the longer we stayed. The cupboard door on the cabinet to the right at the entrance when you first walk in the door fell off onto my daughter piercing the skin on her chest and also bruising it. That same night my husband had just ducked to the toilet quickly and I had finished putting our 6 month old to bed when I walked out finding our 2 year old spinning around tangling the blind cord around her neck. Most if not all of the cords hang low and have not been secured. I can’t imagine what would have happened if neither of us had taken a couple of minutes longer. If our daughter had strangled herself. That same awful night a cockroach ran up my leg in bed. I can’t help but think had they been crawling over my 6 month old in her cot at any time. The next day I begged to change rooms as I could not stay one more night in such unsafe and unsanitary conditions. Especially with our young children. We got put in room 24F. I can not fault one thing. It was amazing and so clean. I couldn’t recommend this room enough. Our stay in 25H really was something unimaginable. This whole ordeal we went through and the only thing management said they could do was offer us a 15% discount off peak season rates for a future stay… needless to say we will not be coming back. It was our first family holiday, travelling from Tasmania and so disappointing. Side note.. Staff obviously do not like dealing with complaints as there is a ‘mousetrap’ on the wall in reception with writing stating ‘place hand here for complaints’ The unprofessionalism just says it all for me.
Have stayed in the Gold Coast area for over 30 years and this appartment was by far the best I've ever stayed in. Large is an understatement and everything was spot on. My future appartment looking has gone and this will be my go to every time in the future. Well done.
Great holiday apartment in North Burleigh Heads. If any problem occurred the staff handled it professionally and efficiently. No hesitation in going back here
I have stayed here over 20 times now, from when I was a child with my parents and now with my own family. The location, views and indoor pool can't be beaten. Over the last few years we have found the rooms to be a bit hit and miss, as mentioned in other reviews. I feel a certain standard definitely needs to be enforced on owners who want to keep their properties in the hotel letting pool. The room we had this year was good, the owners really have it set up as a great holiday home for families. Looking forward to our stay next year already.