The unit was dirty. Where do I start.....there was wee on the toilet seat, the bin in the toilet was dirty as we're the kitchen and bathroom bins were dirty as well. The oven had bits of food on the alfoil from the last customer. The floors were disgusting ...I was barefoot for an hour and my feet were black. Being the only guest in the unit you wouldnt think i would run our of hot water half way through my shower every night.
Shaun Blamire
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July 08, 2024
enjoyed a 5-night stay in a superior one bedroom apartment (#305) - bed was very soft but comfortable, Rex at reception was very pleasant to deal with, had a very minor issue with WiFi but was quickly resolved.
very close to the Broadbeach South light rail station, Pacific Fair and Convention Centre - made use of the kitchenette cooking my own breakfast and meals in preparation for the Gold Coast Marathon.
felt safe and secure during my stay as a fob key was required to access the lift foyer and again to use the elevator.
there was some traffic noise but closing doors to the bathroom and hallway helped to get a great nights sleep, also having a clothes airer helped to get laundry dry so less work to do when I arrived home!
TV had plenty of options to choose from with Foxtel included - a great way to recover after plenty of km into my legs after running.
would be happy to stay here again as it’s in a perfect location, best to book directly with the hotel as they had the best rate when compared with third party hotel websites.
Anthony Tran
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December 03, 2023
Very welcoming receptionist that made our stay feel comfortable. Really kind service and assisted all our needs. Originally booked for one bedroom apartment but they upgraded us to a two bedroom apartment free of charge which was amazing. The rooms appeared newly renovated and were very clean. Would highly recommend!
Lyndal Cameron
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August 27, 2024
I stayed here for two weeks. Such a clean place to stay, i had no problems! The office lady was so lovely and accommodating.
Ruby
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December 03, 2023
Would not recommend staying at this accommodation. Waited over an hour on a weekday to drop off bags/check in as Reception desk was unattended and locked despite open hours stating it should be open (we also called prior to our stay to negotiate dropping bags off early). After hours phone was left in reception so our calls didn't go through to staff (not a great impression if there was an emergency etc.). Room was not at all like the photos, unclean, dated and not presentable (hair in bathroom, damaged curtains/furniture, food spills in fridge). Service was appalling when mentioning our room wasn't clean/tidy. The man in reception was extremely rude (shouted at us) at our request to get it re-cleaned. We decided to leave the accommodation as we felt unsafe at his intimdating behaviour, especially as two young female travellers, in which he preceded to block us in the elevator on our way out to 'show us another room', despite the 'new' room having cockroaches in the bathroom. Accommodation very questionable, and the service was shameful and appalling, go somewhere else for your stay on the Gold Coast.
Our Address
2651 Gold Coast Hwy, Broadbeach QLD 4218, Australia
The unit was dirty. Where do I start.....there was wee on the toilet seat, the bin in the toilet was dirty as we're the kitchen and bathroom bins were dirty as well. The oven had bits of food on the alfoil from the last customer. The floors were disgusting ...I was barefoot for an hour and my feet were black. Being the only guest in the unit you wouldnt think i would run our of hot water half way through my shower every night.
enjoyed a 5-night stay in a superior one bedroom apartment (#305) - bed was very soft but comfortable, Rex at reception was very pleasant to deal with, had a very minor issue with WiFi but was quickly resolved. very close to the Broadbeach South light rail station, Pacific Fair and Convention Centre - made use of the kitchenette cooking my own breakfast and meals in preparation for the Gold Coast Marathon. felt safe and secure during my stay as a fob key was required to access the lift foyer and again to use the elevator. there was some traffic noise but closing doors to the bathroom and hallway helped to get a great nights sleep, also having a clothes airer helped to get laundry dry so less work to do when I arrived home! TV had plenty of options to choose from with Foxtel included - a great way to recover after plenty of km into my legs after running. would be happy to stay here again as it’s in a perfect location, best to book directly with the hotel as they had the best rate when compared with third party hotel websites.
Very welcoming receptionist that made our stay feel comfortable. Really kind service and assisted all our needs. Originally booked for one bedroom apartment but they upgraded us to a two bedroom apartment free of charge which was amazing. The rooms appeared newly renovated and were very clean. Would highly recommend!
I stayed here for two weeks. Such a clean place to stay, i had no problems! The office lady was so lovely and accommodating.
Would not recommend staying at this accommodation. Waited over an hour on a weekday to drop off bags/check in as Reception desk was unattended and locked despite open hours stating it should be open (we also called prior to our stay to negotiate dropping bags off early). After hours phone was left in reception so our calls didn't go through to staff (not a great impression if there was an emergency etc.). Room was not at all like the photos, unclean, dated and not presentable (hair in bathroom, damaged curtains/furniture, food spills in fridge). Service was appalling when mentioning our room wasn't clean/tidy. The man in reception was extremely rude (shouted at us) at our request to get it re-cleaned. We decided to leave the accommodation as we felt unsafe at his intimdating behaviour, especially as two young female travellers, in which he preceded to block us in the elevator on our way out to 'show us another room', despite the 'new' room having cockroaches in the bathroom. Accommodation very questionable, and the service was shameful and appalling, go somewhere else for your stay on the Gold Coast.