We could not stay at this hotel. Room was dirty and numerous parts were broken. The door was missing the number. The chain to hold the door closed did not have anything on the door to hold it. The privacy screen around the bed was broken - would not concertina properly. Carpet was frayed. Photo frames were dirty. The "spa bath" was an ordinary bath with a jet in it, and the plug floated away when water was put in.
Parking is also woefully inadequate. 57 spaces for over 140 rooms, and very tight. We ended up checking out after an hour and going to a different hotel.
Nicole Elswyk
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June 18, 2024
1. The receptionist was unfriendly and impolite upon check in.
2. No parking.
3. Tired and worn reception area. Desperately needs updating.
4. Vending machines broken.
5. Room. We stayed in the two bedroom suite on the 14th floor.
Every room had damage to the walls and floors. The carpet had large fraying holes in it. There was paint/wall paper peeling or damaged. Walls were marked and dirty.
Every room had not been cleaned properly. The furniture and furnishings were musty, dirty, and dusty.
Every surface was dirty.
We dared not use the kitchen (except the kettle which we cleaned first) for cooking.
We dared not use the spa bath and kept shoes on in the showers.
We kept shoes on in the rooms as our feet were cleaner than the floors.
The sheets were clean.
The receptionist upon checking out was polite.
I will never return and will not be recommending to others.
Brian Steele
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August 01, 2024
On our recent journey from Tasmania to the Gold Coast, we had the pleasure of staying at the Sanvaaha resort. Upon our arrival, we were warmly welcomed by a courteous and friendly receptionist. Her demeanor was pleasant, cheerful, and genuinely hospitable. The room provided to us was in excellent condition, both clean and well-organized.
Alannah Tagg
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August 06, 2024
the apartment is in a great location , but little else positive to say , tiny shower bad water pressure , hotel was old un-inviting , smelt of smoke and felt unclean. No parking was available on site so our car was on the road in an area that felt unsafe . also only had one wine glass and missing knifes and forks .would not recommend
Kaito Sutton
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August 06, 2024
Joke of a hotel, complete waste of $300
Hot water was completely non functional, we waited all afternoon hoping it was just because other guests were using showers at the same time but it never came through, so we had to walk up the road to a functioning hotel and have a shower in our friends room. By the time we had waited around to do this, we were late for a long planned family event.
Bedding was a joke, 1 thin fitted sheet and a small blanket in the cupboard, on a 10 degree night, no where near good enough. Whole room was also dirty.
When I emailed to explain the issues I had, they made excuses for everything I had mentioned with not one apology or concern for the issues themselves, just excuses, zero apologies. But get ready for the incoming apology below this review that everyone can see like they have done to every other 1 star review of this hotel, telling them how much they are taking this review on board. Ridiculous
Do not waste your money here.
Should have read the reviews before I booked, my bad.
I will be doing anything I can to make sure no one else is scammed by this ridiculous place.
We could not stay at this hotel. Room was dirty and numerous parts were broken. The door was missing the number. The chain to hold the door closed did not have anything on the door to hold it. The privacy screen around the bed was broken - would not concertina properly. Carpet was frayed. Photo frames were dirty. The "spa bath" was an ordinary bath with a jet in it, and the plug floated away when water was put in. Parking is also woefully inadequate. 57 spaces for over 140 rooms, and very tight. We ended up checking out after an hour and going to a different hotel.
1. The receptionist was unfriendly and impolite upon check in. 2. No parking. 3. Tired and worn reception area. Desperately needs updating. 4. Vending machines broken. 5. Room. We stayed in the two bedroom suite on the 14th floor. Every room had damage to the walls and floors. The carpet had large fraying holes in it. There was paint/wall paper peeling or damaged. Walls were marked and dirty. Every room had not been cleaned properly. The furniture and furnishings were musty, dirty, and dusty. Every surface was dirty. We dared not use the kitchen (except the kettle which we cleaned first) for cooking. We dared not use the spa bath and kept shoes on in the showers. We kept shoes on in the rooms as our feet were cleaner than the floors. The sheets were clean. The receptionist upon checking out was polite. I will never return and will not be recommending to others.
On our recent journey from Tasmania to the Gold Coast, we had the pleasure of staying at the Sanvaaha resort. Upon our arrival, we were warmly welcomed by a courteous and friendly receptionist. Her demeanor was pleasant, cheerful, and genuinely hospitable. The room provided to us was in excellent condition, both clean and well-organized.
the apartment is in a great location , but little else positive to say , tiny shower bad water pressure , hotel was old un-inviting , smelt of smoke and felt unclean. No parking was available on site so our car was on the road in an area that felt unsafe . also only had one wine glass and missing knifes and forks .would not recommend
Joke of a hotel, complete waste of $300 Hot water was completely non functional, we waited all afternoon hoping it was just because other guests were using showers at the same time but it never came through, so we had to walk up the road to a functioning hotel and have a shower in our friends room. By the time we had waited around to do this, we were late for a long planned family event. Bedding was a joke, 1 thin fitted sheet and a small blanket in the cupboard, on a 10 degree night, no where near good enough. Whole room was also dirty. When I emailed to explain the issues I had, they made excuses for everything I had mentioned with not one apology or concern for the issues themselves, just excuses, zero apologies. But get ready for the incoming apology below this review that everyone can see like they have done to every other 1 star review of this hotel, telling them how much they are taking this review on board. Ridiculous Do not waste your money here. Should have read the reviews before I booked, my bad. I will be doing anything I can to make sure no one else is scammed by this ridiculous place.