We thoroughly enjoyed our stay at Boardwalk. The facilities are fantastic and very well-kept. The pool, spa and BBQ are perfect for a relaxing stay. Our room was neat and tidy.
A huge thank you to the lovely staff who mailed back an item we left after checkout. They were very kind and helpful.
Al Taylor
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May 21, 2024
Hard to review as I totally understand why people leave bad reviews for accommodation at these type of places. Simple answer not all are the same. Our room number 59 on the 9th floor...was awesome. clean, modern, comfortable & great kitchen gear for cooking. Furniture was lovely. Bed comfy. Big apartment. So if you are staying in that room..it's a totally cool place to stay. If staying in another room when you book make sure it is the same as in the photos you view. All different owners & booking platforms so the room you get won't always match the picture & THAT can be so so disappointing. Otherwise...great place. Fantastic HEATED pool & spa. Well done. Great social BBQ area for fams to cook and gather round. Read some other reviews on this place & see the unlucky ones that got a bad room. Do your homework. Staff were super nice to deal with and helpful. p.sd. what makes it even harder with this place is no-one replies the the reviews..pretty sad that.
Matthew Bradley
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April 25, 2024
Stayed as a family of 9 across 2 apartments, one 2 bedroom and a 3 bedroom.
The two bedroom rm 71 was not well appointed as only had one small sofa in living area, so family could not sit together.
There is a highway at the back of the property and even with double glazing the road noise is horrendous, definitely not a relaxing beach location as described online.
Beds were comfortable though what is going on with the horrendous smelly polarfleece blankets and a sheet(clean) on every bed. Suggest you bring your own bedding as certainly not luxury.
There is no daily cleaning service at all. On top of this visitors are expected to clean before leaving, this is probably why the apartment is so grubby, dirty inside glass, bathrooms, yellow stained toilet seat, dishes not washed properly in the cupboards.
You are required to pay for pool towels.
Had also needed to pay an extra fob bond of $50 to get access between the two rooms we booked.
All these concerns were raised with reception and whilst service was good and friendly no resolution was offered or remedies made apart from the promise to send the housekeeper up but they never arrived.
She explained that all rooms are owned privately hence the lack of furniture in lounge. The problem is we didn’t book with the owner we booked with Boardwalk Burleigh so they need to take some responsibilities for the state of what they are selling.
Location is ok if wanting the beach.
With so many great options for accomodation, I would not stay here again.
Allannah Law
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April 28, 2024
I want to thank the staff at Broadbeach Burleigh. I have stayed in hotels and serviced apartments across the world, and this is the first time I've ever been so delighted. I booked a one bedroom suite with a corner ocean view for a week, for myself and my daughter. We were upgraded to a 3 bedroom, 2 bathroom corner suite with a huge balcony overlooking the ocean. Words aren't adequate to describe how grateful I am. Thank you so much.
East Coast Baby Hire
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March 12, 2024
Very friendly and helpful front of house, amazing position on the gold coast with a great view from the rooms. Walkable distance to great food, beaches, bars and walks.
We proudly deliver all baby and holiday items to this stay www.eastcoastbabyhire.com.au
Our Address
1877/1879 Gold Coast Hwy, Burleigh Heads QLD 4220, Australia
We thoroughly enjoyed our stay at Boardwalk. The facilities are fantastic and very well-kept. The pool, spa and BBQ are perfect for a relaxing stay. Our room was neat and tidy. A huge thank you to the lovely staff who mailed back an item we left after checkout. They were very kind and helpful.
Hard to review as I totally understand why people leave bad reviews for accommodation at these type of places. Simple answer not all are the same. Our room number 59 on the 9th floor...was awesome. clean, modern, comfortable & great kitchen gear for cooking. Furniture was lovely. Bed comfy. Big apartment. So if you are staying in that room..it's a totally cool place to stay. If staying in another room when you book make sure it is the same as in the photos you view. All different owners & booking platforms so the room you get won't always match the picture & THAT can be so so disappointing. Otherwise...great place. Fantastic HEATED pool & spa. Well done. Great social BBQ area for fams to cook and gather round. Read some other reviews on this place & see the unlucky ones that got a bad room. Do your homework. Staff were super nice to deal with and helpful. p.sd. what makes it even harder with this place is no-one replies the the reviews..pretty sad that.
Stayed as a family of 9 across 2 apartments, one 2 bedroom and a 3 bedroom. The two bedroom rm 71 was not well appointed as only had one small sofa in living area, so family could not sit together. There is a highway at the back of the property and even with double glazing the road noise is horrendous, definitely not a relaxing beach location as described online. Beds were comfortable though what is going on with the horrendous smelly polarfleece blankets and a sheet(clean) on every bed. Suggest you bring your own bedding as certainly not luxury. There is no daily cleaning service at all. On top of this visitors are expected to clean before leaving, this is probably why the apartment is so grubby, dirty inside glass, bathrooms, yellow stained toilet seat, dishes not washed properly in the cupboards. You are required to pay for pool towels. Had also needed to pay an extra fob bond of $50 to get access between the two rooms we booked. All these concerns were raised with reception and whilst service was good and friendly no resolution was offered or remedies made apart from the promise to send the housekeeper up but they never arrived. She explained that all rooms are owned privately hence the lack of furniture in lounge. The problem is we didn’t book with the owner we booked with Boardwalk Burleigh so they need to take some responsibilities for the state of what they are selling. Location is ok if wanting the beach. With so many great options for accomodation, I would not stay here again.
I want to thank the staff at Broadbeach Burleigh. I have stayed in hotels and serviced apartments across the world, and this is the first time I've ever been so delighted. I booked a one bedroom suite with a corner ocean view for a week, for myself and my daughter. We were upgraded to a 3 bedroom, 2 bathroom corner suite with a huge balcony overlooking the ocean. Words aren't adequate to describe how grateful I am. Thank you so much.
Very friendly and helpful front of house, amazing position on the gold coast with a great view from the rooms. Walkable distance to great food, beaches, bars and walks. We proudly deliver all baby and holiday items to this stay www.eastcoastbabyhire.com.au