Extremely disappointed with our 9 night stay at the Boardwalk! We booked a 3 bedroom apartment with ocean views.
The whole place felt unclean, uninviting and had a distinct unpleasant odour! The furniture was stained; the bathrooms were in desperate need of a good clean; the dishwasher stunk; carpet dirty & tread-bare; terrible velour blankets; very limited mix-matched cutlery & crockery and we shared the accommodation with a couple of cockroaches!!
When I informed Reception about how unhappy we were, I was told to send an email!
Rebecca Bailey
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March 19, 2025
Location is fantastic but…. We payed for an ocean view room. We were placed on the roadside of the building where the only water views could be found in a 1x1m corner of the balcony. Couldn’t hear the waves over the sound of the traffic on the Gold Coast highway. Asked for a new room and was told no. Also was given no credit for the downgraded room as it was apparently classified as an oceanview but when the new building went up next door it’s completed blocked off 99% of all views.
Anna Hallett
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February 24, 2025
We stayed in the 3 bedroom ocean view apartment. The room was disgustingly dirty. The bathrooms had scum and filth all through the tile grout and in the shower. It looked like behind the toilet had never been mopped. There was a dirty left over razor from a previous guest left in the bathroom cupboard. There were dirty finger prints all over the surfaces and the walls were scuffed and marked. The couches were stained and dirty to the point where we didn’t want to sit on them. Cups and plates were chipped and cutlery unwashed. The filth of the apartment outweighed the beautiful view from the room and pool. Wouldn’t return and wouldn’t recommend anybody stay here.
Brian Walker
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March 07, 2025
This establishment seems to prioritise greed over guest safety. Even a Tropical Cyclone, all public transport being stopped, airports closed and a local area do not travel advisory in place still wasn’t enough of a reason to offer my daughter a refund on her booking. Yes I know of the non refund policy in place but circumstances outwith anyone’s control surely was enough of a reason to show empathy. Nope, this hotel would still see guests travelling before showing any empathy. Even booking.com offered to waive any commission and offered my daughter any help they could under the circumstances. So unless you really, really, really want to stay here, I’d avoid as I does seem obvious that they care not for guest safety. Poor show is an understatement !!!!
Ceri Gwin-Morgan
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February 24, 2025
We were really disappointed with our experience at Boardwalk Burleigh Beach. We had planned to stay in April with our 6-month-old baby and requested a porta-cot for our room. To our surprise, we were informed that there would be an additional $50 charge for the porta-cot, which felt completely unnecessary and unwelcoming. This is a first for us, so heads-up to any families looking to book this place.
Our Address
1877/1879 Gold Coast Hwy, Burleigh Heads QLD 4220, Australia
Extremely disappointed with our 9 night stay at the Boardwalk! We booked a 3 bedroom apartment with ocean views. The whole place felt unclean, uninviting and had a distinct unpleasant odour! The furniture was stained; the bathrooms were in desperate need of a good clean; the dishwasher stunk; carpet dirty & tread-bare; terrible velour blankets; very limited mix-matched cutlery & crockery and we shared the accommodation with a couple of cockroaches!! When I informed Reception about how unhappy we were, I was told to send an email!
Location is fantastic but…. We payed for an ocean view room. We were placed on the roadside of the building where the only water views could be found in a 1x1m corner of the balcony. Couldn’t hear the waves over the sound of the traffic on the Gold Coast highway. Asked for a new room and was told no. Also was given no credit for the downgraded room as it was apparently classified as an oceanview but when the new building went up next door it’s completed blocked off 99% of all views.
We stayed in the 3 bedroom ocean view apartment. The room was disgustingly dirty. The bathrooms had scum and filth all through the tile grout and in the shower. It looked like behind the toilet had never been mopped. There was a dirty left over razor from a previous guest left in the bathroom cupboard. There were dirty finger prints all over the surfaces and the walls were scuffed and marked. The couches were stained and dirty to the point where we didn’t want to sit on them. Cups and plates were chipped and cutlery unwashed. The filth of the apartment outweighed the beautiful view from the room and pool. Wouldn’t return and wouldn’t recommend anybody stay here.
This establishment seems to prioritise greed over guest safety. Even a Tropical Cyclone, all public transport being stopped, airports closed and a local area do not travel advisory in place still wasn’t enough of a reason to offer my daughter a refund on her booking. Yes I know of the non refund policy in place but circumstances outwith anyone’s control surely was enough of a reason to show empathy. Nope, this hotel would still see guests travelling before showing any empathy. Even booking.com offered to waive any commission and offered my daughter any help they could under the circumstances. So unless you really, really, really want to stay here, I’d avoid as I does seem obvious that they care not for guest safety. Poor show is an understatement !!!!
We were really disappointed with our experience at Boardwalk Burleigh Beach. We had planned to stay in April with our 6-month-old baby and requested a porta-cot for our room. To our surprise, we were informed that there would be an additional $50 charge for the porta-cot, which felt completely unnecessary and unwelcoming. This is a first for us, so heads-up to any families looking to book this place.