Absolutely horrible.
We booked and paid for a king bed and received a queen. I specifically chose this hotel because of this as my husband is 6’5. Mouldy shower, shower door did not close and bathroom floor was soaked. Furniture ripped. Air conditioning in my son’s room did not work in 33 degree heat. Air conditioning in the living room was extremely noisy but did work.
Reception staff acknowledged that they knew about the aircon issues prior to our stay and apologised it wasn’t fixed. Sorry is not a resolution for something I paid for and didn’t receive but a partial refund would be.
Will never stay again.
angela1962@gmail.com grandkids1961
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January 09, 2025
What service ? We picked the key up from the 7-Eleven. I was horrified that the doona on the bed I slept in was putrid/filthy dirty, I washed it in the machine provided but who damned well makes a bed up with a filthy doona and I don't care if it was between 2 sheets because it didn't stay between the sheets and probably touched my face🤢. The taps in the bathrooms should be fixed they leak water, also the vents in the toilets need a good clean and the air con in the lounge struggles but that could be due to shonky cleaners not reporting issues
Lotus
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November 06, 2024
Terrible experience. Asian reception staff at the hope island resort are disgusting. Been over 2 weeks since they “gave” my bond back. I have called multiple times asking for them to send information to my bank in regards to bond release. Everyday it’s “I will do it” and then it never gets done. Receptionist Andrew will never do anything you ask, hands the phone to manager each time. Manager is extremely rude herself. I asked her why it takes weeks for anything to be done and she yells at you over the phone saying she can not answer your questions right now as she can’t multitask and needs to do one thing at a time. Extremely disrespectful and rude when speaking to her. I would like to be emailed / phone call from higher management in regards to this lady asap.
The booking:
The room is falsely advertised, got given a dark and dingy little room, not what the photos are at all. When arrived they said “we need to update our photos sorry”. Spent more time at my own home during the days because there’s no light coming into the apartment and it stunk!!
Cleaning:
Asked cleaners to come back multiple times due to mold everywhere in the bathroom / shower. Leftover hairs in the bed sheets, the balcony was disgusting with children’s writing all over the doors. Mopped and cleaned the balcony and bathrooms MYSELF because it was so horrible. Bought my own mold spray to clean up with.
Parking:
Paid $50 to secure a parking lot that was never secured. Someone took my car spot and we were not able to have a parking spot because of this.
NEVER will I ever come back here and I will make sure I do inform others of this horrible experience
Riss Rosay
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November 01, 2024
Stayed for 2 nights. Lovely 2 bedroom apartment, both with ensuite. The apartment had everything for a comfy stay with an extra toilet and washing machine/dryer room. Non smoking rooms. Spa pool and pool, gym and steam room facilities on site.
saly kouzaiha
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January 03, 2025
I will book this room again. Resort so beautiful amd calm. Rooms very spacious and clean.
Absolutely horrible. We booked and paid for a king bed and received a queen. I specifically chose this hotel because of this as my husband is 6’5. Mouldy shower, shower door did not close and bathroom floor was soaked. Furniture ripped. Air conditioning in my son’s room did not work in 33 degree heat. Air conditioning in the living room was extremely noisy but did work. Reception staff acknowledged that they knew about the aircon issues prior to our stay and apologised it wasn’t fixed. Sorry is not a resolution for something I paid for and didn’t receive but a partial refund would be. Will never stay again.
What service ? We picked the key up from the 7-Eleven. I was horrified that the doona on the bed I slept in was putrid/filthy dirty, I washed it in the machine provided but who damned well makes a bed up with a filthy doona and I don't care if it was between 2 sheets because it didn't stay between the sheets and probably touched my face🤢. The taps in the bathrooms should be fixed they leak water, also the vents in the toilets need a good clean and the air con in the lounge struggles but that could be due to shonky cleaners not reporting issues
Terrible experience. Asian reception staff at the hope island resort are disgusting. Been over 2 weeks since they “gave” my bond back. I have called multiple times asking for them to send information to my bank in regards to bond release. Everyday it’s “I will do it” and then it never gets done. Receptionist Andrew will never do anything you ask, hands the phone to manager each time. Manager is extremely rude herself. I asked her why it takes weeks for anything to be done and she yells at you over the phone saying she can not answer your questions right now as she can’t multitask and needs to do one thing at a time. Extremely disrespectful and rude when speaking to her. I would like to be emailed / phone call from higher management in regards to this lady asap. The booking: The room is falsely advertised, got given a dark and dingy little room, not what the photos are at all. When arrived they said “we need to update our photos sorry”. Spent more time at my own home during the days because there’s no light coming into the apartment and it stunk!! Cleaning: Asked cleaners to come back multiple times due to mold everywhere in the bathroom / shower. Leftover hairs in the bed sheets, the balcony was disgusting with children’s writing all over the doors. Mopped and cleaned the balcony and bathrooms MYSELF because it was so horrible. Bought my own mold spray to clean up with. Parking: Paid $50 to secure a parking lot that was never secured. Someone took my car spot and we were not able to have a parking spot because of this. NEVER will I ever come back here and I will make sure I do inform others of this horrible experience
Stayed for 2 nights. Lovely 2 bedroom apartment, both with ensuite. The apartment had everything for a comfy stay with an extra toilet and washing machine/dryer room. Non smoking rooms. Spa pool and pool, gym and steam room facilities on site.
I will book this room again. Resort so beautiful amd calm. Rooms very spacious and clean.