First room i was given had a bad smell and the aircon wasn’t working properly. The second room i was given had an old and dirty washing machine that made everything i washed dirty, and I wasn’t able to get a similar room that had everything I wanted. Lifts were smelly. Couches were dirty and smelly. Room service stops working at night and dont come back untill late morning. Overall unhappy with this hotel compared to other hotels ive been with. View was nice, but there is nice views everywhere. As for the hotel itself, Probably wont come back.
Meli Roams
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January 12, 2025
Excellent customer service and a great location—close to bars, the beach, PacFair, and restaurants. Try to book a room facing the beach, as the rooms on the other side are noisy at night due to the rev heads speeding along the highway.
The rooms are spacious and clean. They include a full kitchen, washing machine, and dryer, a large TV, and a separate living area from the kitchen and bedrooms. It is popular, especially around Christmas time, so if you need an extra bed, try and book it earlier.
Marni Little
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November 17, 2024
Could not fault it. The check in process was so easy and the staff were lovely and helpful. Great location, walking to restaurants and activities. The rooms are spacious, clean and had amazing amenities. The pool was 27 degrees and glorious.
Pretty Face
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November 19, 2024
Very INCONSIDERATE! Not even worth a one star. We booked in this hotel thru booking.com and it has no option for cancellation. We took it because we are decided to come and we like the place. That night after we booked, we got a serious problem that made us think to cancel our trip. In the morning I contacted the property and pleeaaad to ask a favor if we can cancel it coz it's also worth almost 3grand.The guy I talked to said that I have to call booking.com ASAP so they can send an email to them as a normal process and it will be fine. I even thanked him for considering. Then I called booking.com saying about the problem and told them I contacted the property too.So they said ok we will email the property coz,it will depend on them. They even said,good you have talked to them. Afterwards, we got a message from booking that the property will not allow exemption. I was so dissapointed and called AVANI again. Now they said that it's not on them,it's the booking.com.
Whhhat? I understand that I booked with no cancellation coz you don't have that option anyway. But sometimes you have to consider also in case to case basis. Where is your humanitarian aspect?Your management isn't nice at all. This review is just an awareness to other people just in case.
Angie Reid
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January 19, 2025
This place was incredible , modern , close to everything , hotel with fantastic food, pokies etc.
A well deserved “thank you”, to the beautiful young lady on reception “Diksha”, you were such a welcoming happy , and more than happy to help make this weekend just amazing , for my husbands birthday , very thankful & appreciated !!
Sean was thrilled & loved his surprise 🍾🥂
Thank you team, take a bow !
Our Address
2663 Gold Coast Hwy, Broadbeach QLD 4218, Australia
First room i was given had a bad smell and the aircon wasn’t working properly. The second room i was given had an old and dirty washing machine that made everything i washed dirty, and I wasn’t able to get a similar room that had everything I wanted. Lifts were smelly. Couches were dirty and smelly. Room service stops working at night and dont come back untill late morning. Overall unhappy with this hotel compared to other hotels ive been with. View was nice, but there is nice views everywhere. As for the hotel itself, Probably wont come back.
Excellent customer service and a great location—close to bars, the beach, PacFair, and restaurants. Try to book a room facing the beach, as the rooms on the other side are noisy at night due to the rev heads speeding along the highway. The rooms are spacious and clean. They include a full kitchen, washing machine, and dryer, a large TV, and a separate living area from the kitchen and bedrooms. It is popular, especially around Christmas time, so if you need an extra bed, try and book it earlier.
Could not fault it. The check in process was so easy and the staff were lovely and helpful. Great location, walking to restaurants and activities. The rooms are spacious, clean and had amazing amenities. The pool was 27 degrees and glorious.
Very INCONSIDERATE! Not even worth a one star. We booked in this hotel thru booking.com and it has no option for cancellation. We took it because we are decided to come and we like the place. That night after we booked, we got a serious problem that made us think to cancel our trip. In the morning I contacted the property and pleeaaad to ask a favor if we can cancel it coz it's also worth almost 3grand.The guy I talked to said that I have to call booking.com ASAP so they can send an email to them as a normal process and it will be fine. I even thanked him for considering. Then I called booking.com saying about the problem and told them I contacted the property too.So they said ok we will email the property coz,it will depend on them. They even said,good you have talked to them. Afterwards, we got a message from booking that the property will not allow exemption. I was so dissapointed and called AVANI again. Now they said that it's not on them,it's the booking.com. Whhhat? I understand that I booked with no cancellation coz you don't have that option anyway. But sometimes you have to consider also in case to case basis. Where is your humanitarian aspect?Your management isn't nice at all. This review is just an awareness to other people just in case.
This place was incredible , modern , close to everything , hotel with fantastic food, pokies etc. A well deserved “thank you”, to the beautiful young lady on reception “Diksha”, you were such a welcoming happy , and more than happy to help make this weekend just amazing , for my husbands birthday , very thankful & appreciated !! Sean was thrilled & loved his surprise 🍾🥂 Thank you team, take a bow !