I needed a crown so I did my research and came across ArtSmiles. Their website looked professional and they guaranteed their products which gave me confidence to book an appointment. I expected skilled care and quality work, but ended having the worst dental experience of my life.
I was assigned a dentist whom I assumed was experienced with crown installations—unfortunately, I was wrong. The entire process was nothing short of a nightmare. The dentist struggled repeatedly to fit the crown, yanking it out and trying again while the assistant pulled my mouth one way and the dentist yanked it the other. I was in excruciating pain, on the edge of screaming, but felt trapped as I’d already invested $1600.
To make matters worse, I prefer to wear my own sunglasses, but this dentist refused, saying she wouldn’t be responsible if they were damaged. Instead, I had to wear their provided glasses, which were rediculously uncomfortable, adding to my misery.
Fast forward two years and one month, the crown has crumbled in my mouth, half of it broke off. I was in disbelief that it was my crown, so I sought a second opinion from another dentist, who confirmed it was my crown and that the crown was cracked at the base and the installation was of poor quality.
The crown would need to be completely replaced. For context, I’ve had a crown on the other side of my mouth for 15 years, without issues—clearly something has gone horribly wrong, with the one from ArtSmiles.
When I contacted ArtSmiles, to address this, I was met with frustration. They smugly informed me that their guarantee only lasts for two years and since I was 1 month past that period, they refused to do anything. ONE MONTH out of warranty and they wouldn’t take any responsibility for their shoddy work.
This treatment has been appalling, from start to finish. Not only was the procedure, barbaric and unprofessional, but the aftercare— or complete lack therof— proves that ArtSmiles doesn’t stand by their work. I’ve been telling everyone I know about this horrible experience and will continue to warn others to steer clear of this shady business.
Deborah Laycock
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August 10, 2024
I recently had the pleasure of receiving dental care at ArtSmiles with Dr. Darren and I couldn't be more impressed. From the moment I walked in, the entire team was welcoming, professional, and attentive. The level of care I received was exceptional—every procedure was explained thoroughly, and the treatment itself was both efficient and pain-free. The office environment was clean and modern, which added to the overall positive experience. I highly recommend Dr. Darren to anyone in need of top-notch dental care. Thank you for making my visits so pleasant and for restoring my confidence in my smile!
Maxine Schipplock
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November 19, 2024
I will never look back. The best decision I’ve ever made was to come to Cristian at Artsmiles, Southport, for help and advice on achieving a beautiful, confident smile again. I couldn’t be more proud of my smile now, thanks to Cristian and his team. Thankyou so much.
Sari Mustonen-Kirk
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September 20, 2024
I cannot recommend the team at ArtSmiles highly enough. Every touch point is designed to put you at ease, feel safe and relaxed. As a well known Dento-phobe, the way each and every team member authentically cares about the patient is tangibly evident and such a blessing.
I had a rather tricky extraction performed today with a cyst from under the dead tooth removed. It was hairy but Dr Darren Wang was a verifiable legend and performed the surgery will skill, precision and no pain to me. I’m sure that procedure will end up in a journal somewhere!
I’m so sorry I cant recall the dental nurses name as she was incredible too! You know who you are. Thank you to you both for the many years of study and dedication and practice that went into becoming the superstars you are and executing a dental ballet today.
Congratulations Dr Christian in creating such a wonderful home for talented professionals. Will sing your praises far and wide. Looking forward to commencing my mouth restoration with you and showing off my pearly whites to all and sundry when we’re done.
Anita Daley
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July 25, 2024
Dr Christian and Dr Darren, are the kind of dentists you look forward to seeing! I never ever thought I'd say that.
Apart, from being the best in their field, it makes me feel more confident about attending appointments, knowing they are gentle and caring also.
I needed a crown so I did my research and came across ArtSmiles. Their website looked professional and they guaranteed their products which gave me confidence to book an appointment. I expected skilled care and quality work, but ended having the worst dental experience of my life. I was assigned a dentist whom I assumed was experienced with crown installations—unfortunately, I was wrong. The entire process was nothing short of a nightmare. The dentist struggled repeatedly to fit the crown, yanking it out and trying again while the assistant pulled my mouth one way and the dentist yanked it the other. I was in excruciating pain, on the edge of screaming, but felt trapped as I’d already invested $1600. To make matters worse, I prefer to wear my own sunglasses, but this dentist refused, saying she wouldn’t be responsible if they were damaged. Instead, I had to wear their provided glasses, which were rediculously uncomfortable, adding to my misery. Fast forward two years and one month, the crown has crumbled in my mouth, half of it broke off. I was in disbelief that it was my crown, so I sought a second opinion from another dentist, who confirmed it was my crown and that the crown was cracked at the base and the installation was of poor quality. The crown would need to be completely replaced. For context, I’ve had a crown on the other side of my mouth for 15 years, without issues—clearly something has gone horribly wrong, with the one from ArtSmiles. When I contacted ArtSmiles, to address this, I was met with frustration. They smugly informed me that their guarantee only lasts for two years and since I was 1 month past that period, they refused to do anything. ONE MONTH out of warranty and they wouldn’t take any responsibility for their shoddy work. This treatment has been appalling, from start to finish. Not only was the procedure, barbaric and unprofessional, but the aftercare— or complete lack therof— proves that ArtSmiles doesn’t stand by their work. I’ve been telling everyone I know about this horrible experience and will continue to warn others to steer clear of this shady business.
I recently had the pleasure of receiving dental care at ArtSmiles with Dr. Darren and I couldn't be more impressed. From the moment I walked in, the entire team was welcoming, professional, and attentive. The level of care I received was exceptional—every procedure was explained thoroughly, and the treatment itself was both efficient and pain-free. The office environment was clean and modern, which added to the overall positive experience. I highly recommend Dr. Darren to anyone in need of top-notch dental care. Thank you for making my visits so pleasant and for restoring my confidence in my smile!
I will never look back. The best decision I’ve ever made was to come to Cristian at Artsmiles, Southport, for help and advice on achieving a beautiful, confident smile again. I couldn’t be more proud of my smile now, thanks to Cristian and his team. Thankyou so much.
I cannot recommend the team at ArtSmiles highly enough. Every touch point is designed to put you at ease, feel safe and relaxed. As a well known Dento-phobe, the way each and every team member authentically cares about the patient is tangibly evident and such a blessing. I had a rather tricky extraction performed today with a cyst from under the dead tooth removed. It was hairy but Dr Darren Wang was a verifiable legend and performed the surgery will skill, precision and no pain to me. I’m sure that procedure will end up in a journal somewhere! I’m so sorry I cant recall the dental nurses name as she was incredible too! You know who you are. Thank you to you both for the many years of study and dedication and practice that went into becoming the superstars you are and executing a dental ballet today. Congratulations Dr Christian in creating such a wonderful home for talented professionals. Will sing your praises far and wide. Looking forward to commencing my mouth restoration with you and showing off my pearly whites to all and sundry when we’re done.
Dr Christian and Dr Darren, are the kind of dentists you look forward to seeing! I never ever thought I'd say that. Apart, from being the best in their field, it makes me feel more confident about attending appointments, knowing they are gentle and caring also.