Worst hotel experience ever.
We stayed here with our 1 year old for my partners birthday visiting the gold Coast and it was the worst hotel experience we've ever had.
The rooms were absolutely filthy, Thick layer of dust on every single surface that made us sneeze the whole time here, dirty finger prints on all light switches, door handles, microwave and fridge as well as on the walls and mirros., boogers smeared on all the walls from little kids that have been accumulating for who knows how long.
Floors were not vacuumed and mopped with food crumbs everywhere and items from previous guests underneath the couches. The TV screens were also covered with a layer of scum. The washing machine was not cleaned and the dryer had a heap of dust and items from the previous guests that were not cleaned by the housekeepers. Cutlery was not clean as well as the oven and fridge.
We had our room changed but the other room we were offered had all the same problems. We were very disgusted and very unsettled the whole time.
On our second night here we had the guests above our room partying until 5 am, running around the rooms, moving furniture around for some odd reason being very loud and rowdy on the balcony, smoking cigarettes and we could hear everything they were saying the rooms are not soundproofed as mentioned in the ad.
We tried to call for security at around 4 am as we couldn't bear the ridiculous and selfish behaviour of the guests above us and the security had already left so we were told to call the police but at that point I didn't have the energy to deal with the police at that time in the morning after a rough night's sleep.
Complained to the reception that morning about the situation and they couldn't offer us a refund and gave us a late check out which was useless as we had to leave early anyway.
Do not stay here, the rooms are filthy and they will not refund you if you have a terrible experience here.
Brian Csw
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August 17, 2024
Very central place, short walk to surfers and the beach.
Decent views and good amenities.
Staff were superb! Ann was the best with helping me out. Iryna also was so cheery and helpful.
Parking was surprisingly empty for a 30(?) Floor accommodation. Did not struggle to find parking at all, lived here for 9 days straight.
Only qualm was no toothbrush and toothpaste provided, and not sure of room cleaning schedule.
Jo Mc
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October 14, 2024
Upon arrival my partner and I had some issues with the place regarding hygiene, after we checked in we both went up for a shower after a long flight, walking around the place our feet were instantly dirty going black and the floors were super sticky. We made contact about it the same day and we got a mundane reply which resulted in no solution whatsoever. More days were spent here and we picked up on more and more things wrong, the hygiene like I mentioned, hair around the place, not possible to have come from us as we don’t have that colour. The shower drain didn't work and constantly needed to turn it off and wait for the water to drain which made it feel impossible to have a proper shower, as well as the water going freezing cold. By this point we had made contact again about how unhappy we were and once again resulted bad reply with absolutely no solution, at this point a room change at least would've been appropriate but we got nothing. I also noticed no mattress protection on the bed, with stains from other people being covered by one thin flat sheet, the whole entire place ended up making me feel really grossed out and yuck. There was no vacuum provided to get rid of other people's hairs ourselves. (Which we shouldn't even need to do!), no oven mitts to handle hot things and no tea towel either. After saving hard and wanting a relaxing holiday this place was the most further away thing from that. I would not recommend staying here, for the price you pay you're better off getting something beach front, clean with good service.
carly k
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November 05, 2024
We stayed here for 2 nights and will never return. Save yourself the money and book somewhere else.
Dirty floors - We had our 7 month old baby with us who was unable to crawl around the floors as they were filthy. His suits would have black feet from moving around. I know they weren’t cleaned well because I lifted the rug in the lounge room during our stay so he didn’t dribble or spew on it and there was a 5c coin under there. So clearly wasn’t cleaned well prior to our stay.
No complementary water - we paid over $500 for your accommodation and you don’t even offer complementary bottles of water?
Dusty bed heads - this is self explanatory and extremely disgusting.
Dusty outdoor screen frames - as above, just disgusting.
Filthy couch - how can you expect people to feel welcomed into your rooms when the couch looks the way that does in the room.
Carpet gross - the carpets in the rooms are gross and filthy.
Weed and ciggie smell - unfortunately we were unable to sit outside and have our windows or doors open due to the room next door to our left smoking. The smell of marijuana and cigarettes was constant. This isn’t ok when you have signs up and also disgusting when you have a baby and the room is full of the smell. So gross. We didn’t report this at the time of our stay due to worries of them knowing it was us.
Shower water pressure - for the price that you are charging the shower pressure is extremely poor and the water changing for hot to cold constantly was so dangerous when we had our baby with us in there.
Wouldn’t open umbrellas at pool due to ‘wind’ - this was so disappointing. With little kids around the pool area, the wind was barely noticeable and clearly your staff were just too lazy to put them up.
Same pair or dirty undies at pool jets from Friday to Sunday. - There were a pair of dirty undies in the little kids jet play area for our entire stay. How gross.
Poo on wall of pool toilet both Friday and Saturday - both times using this bathroom I noted poo on the toilet wall. This was not cleaned during our stay. Gross
People sleeping in the lobby curled up in couches - this is not inviting. People curled up on the couches in the lobby sleeping on Saturday morning.
Cafe worker using her phone standing at the counter. Both times walking past the cafe your worker was standing there using her mobile phone in plain site.
Our balcony door lock was broken which in hindsight is a safety and security issue right.
The noise from paradise point hotel next door is ALOT. Sure not the accommodations fault but something to keep in mind.
kiralea Powell
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December 07, 2024
Very disapointing, unit was not cleaned properly, dust and filthy behind sink.. utensils were sparse, considering was for 6 people!! Dirty cultery , one frying pan that was dirty, looked rusty, 1 pot. Then when we asked to stay one extra night they wanted 749 for the extra night that was way more than we paid on booking.com per night almost costing us what we paid for 2 nights. Single beds so small in width that the two adults sleeping in them almost fell out of them! , double bed way to high for people like myself with mobility issues .
We wont be booking again as we go to gold coast a fair bit. Also pics showed airconditioners in each room, but when we arrived there wasnt any fans, but ducted throughout . The photos and utensils need stocking and also the coffee and sugar was old and dried out, not freshly stocked so we bought our own coffee. I left the place cleaner than what it was upon arrival. The only thing we enjoyed was the views that were amazing. Very disappointing considering what we paid.
Our Address
9 Norfolk Ave, Surfers Paradise QLD 4217, Australia
Worst hotel experience ever. We stayed here with our 1 year old for my partners birthday visiting the gold Coast and it was the worst hotel experience we've ever had. The rooms were absolutely filthy, Thick layer of dust on every single surface that made us sneeze the whole time here, dirty finger prints on all light switches, door handles, microwave and fridge as well as on the walls and mirros., boogers smeared on all the walls from little kids that have been accumulating for who knows how long. Floors were not vacuumed and mopped with food crumbs everywhere and items from previous guests underneath the couches. The TV screens were also covered with a layer of scum. The washing machine was not cleaned and the dryer had a heap of dust and items from the previous guests that were not cleaned by the housekeepers. Cutlery was not clean as well as the oven and fridge. We had our room changed but the other room we were offered had all the same problems. We were very disgusted and very unsettled the whole time. On our second night here we had the guests above our room partying until 5 am, running around the rooms, moving furniture around for some odd reason being very loud and rowdy on the balcony, smoking cigarettes and we could hear everything they were saying the rooms are not soundproofed as mentioned in the ad. We tried to call for security at around 4 am as we couldn't bear the ridiculous and selfish behaviour of the guests above us and the security had already left so we were told to call the police but at that point I didn't have the energy to deal with the police at that time in the morning after a rough night's sleep. Complained to the reception that morning about the situation and they couldn't offer us a refund and gave us a late check out which was useless as we had to leave early anyway. Do not stay here, the rooms are filthy and they will not refund you if you have a terrible experience here.
Very central place, short walk to surfers and the beach. Decent views and good amenities. Staff were superb! Ann was the best with helping me out. Iryna also was so cheery and helpful. Parking was surprisingly empty for a 30(?) Floor accommodation. Did not struggle to find parking at all, lived here for 9 days straight. Only qualm was no toothbrush and toothpaste provided, and not sure of room cleaning schedule.
Upon arrival my partner and I had some issues with the place regarding hygiene, after we checked in we both went up for a shower after a long flight, walking around the place our feet were instantly dirty going black and the floors were super sticky. We made contact about it the same day and we got a mundane reply which resulted in no solution whatsoever. More days were spent here and we picked up on more and more things wrong, the hygiene like I mentioned, hair around the place, not possible to have come from us as we don’t have that colour. The shower drain didn't work and constantly needed to turn it off and wait for the water to drain which made it feel impossible to have a proper shower, as well as the water going freezing cold. By this point we had made contact again about how unhappy we were and once again resulted bad reply with absolutely no solution, at this point a room change at least would've been appropriate but we got nothing. I also noticed no mattress protection on the bed, with stains from other people being covered by one thin flat sheet, the whole entire place ended up making me feel really grossed out and yuck. There was no vacuum provided to get rid of other people's hairs ourselves. (Which we shouldn't even need to do!), no oven mitts to handle hot things and no tea towel either. After saving hard and wanting a relaxing holiday this place was the most further away thing from that. I would not recommend staying here, for the price you pay you're better off getting something beach front, clean with good service.
We stayed here for 2 nights and will never return. Save yourself the money and book somewhere else. Dirty floors - We had our 7 month old baby with us who was unable to crawl around the floors as they were filthy. His suits would have black feet from moving around. I know they weren’t cleaned well because I lifted the rug in the lounge room during our stay so he didn’t dribble or spew on it and there was a 5c coin under there. So clearly wasn’t cleaned well prior to our stay. No complementary water - we paid over $500 for your accommodation and you don’t even offer complementary bottles of water? Dusty bed heads - this is self explanatory and extremely disgusting. Dusty outdoor screen frames - as above, just disgusting. Filthy couch - how can you expect people to feel welcomed into your rooms when the couch looks the way that does in the room. Carpet gross - the carpets in the rooms are gross and filthy. Weed and ciggie smell - unfortunately we were unable to sit outside and have our windows or doors open due to the room next door to our left smoking. The smell of marijuana and cigarettes was constant. This isn’t ok when you have signs up and also disgusting when you have a baby and the room is full of the smell. So gross. We didn’t report this at the time of our stay due to worries of them knowing it was us. Shower water pressure - for the price that you are charging the shower pressure is extremely poor and the water changing for hot to cold constantly was so dangerous when we had our baby with us in there. Wouldn’t open umbrellas at pool due to ‘wind’ - this was so disappointing. With little kids around the pool area, the wind was barely noticeable and clearly your staff were just too lazy to put them up. Same pair or dirty undies at pool jets from Friday to Sunday. - There were a pair of dirty undies in the little kids jet play area for our entire stay. How gross. Poo on wall of pool toilet both Friday and Saturday - both times using this bathroom I noted poo on the toilet wall. This was not cleaned during our stay. Gross People sleeping in the lobby curled up in couches - this is not inviting. People curled up on the couches in the lobby sleeping on Saturday morning. Cafe worker using her phone standing at the counter. Both times walking past the cafe your worker was standing there using her mobile phone in plain site. Our balcony door lock was broken which in hindsight is a safety and security issue right. The noise from paradise point hotel next door is ALOT. Sure not the accommodations fault but something to keep in mind.
Very disapointing, unit was not cleaned properly, dust and filthy behind sink.. utensils were sparse, considering was for 6 people!! Dirty cultery , one frying pan that was dirty, looked rusty, 1 pot. Then when we asked to stay one extra night they wanted 749 for the extra night that was way more than we paid on booking.com per night almost costing us what we paid for 2 nights. Single beds so small in width that the two adults sleeping in them almost fell out of them! , double bed way to high for people like myself with mobility issues . We wont be booking again as we go to gold coast a fair bit. Also pics showed airconditioners in each room, but when we arrived there wasnt any fans, but ducted throughout . The photos and utensils need stocking and also the coffee and sugar was old and dried out, not freshly stocked so we bought our own coffee. I left the place cleaner than what it was upon arrival. The only thing we enjoyed was the views that were amazing. Very disappointing considering what we paid.